Ratings based on 23 Verified Reviews

3.3 out of 5
67% of guests recommend
3.2 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Aug 2023 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jul 2023
4 out of 5
by A verified traveler

Good value

Posted 21 Oct 2018 on Hotels
It was just a quick overnight before moving on to Petra, so the price was outstanding and very friendly staff. The hotel is a tad dated but great value.
Comment from Hotel Management
25 Oct 2018 by al bateel hotel team, Hotel Management
You are always welcome at Al Bateel Hotel and hope to see you again ..... Thanks for your great evaluation.... Al Bateel Hotel Team ...
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jul 2018
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted 10 Feb 2018
Nice hotel , nice staff , and the price really good The location as well
Comment from Hotel Management
12 Feb 2018 by Abdullah , Hotel Management
Dear Mr. Alnemran, Thank you very much for taking time to leave us a review, we are putting all out efforts into making sure our guests have the best experience possible. looking forward to your next visit.
4 out of 5
by MOHAMED

Not bad staying

Posted 20 Jun 2017 on Hotels
It's fine.
Comment from Hotel Management
14 Jul 2017
Thank you Mr. Mohamed for taking the time to write your great review of our property and Staff. We are glad we exceeded your expectations.Thank you again, and we look forward to hosting you once again on your next trip to Amman
5 out of 5
by Aisling

Posted 28 Mar 2017 on Hotels
Upon arrival, the front desk staff were pleasant and accommodating. The staff assisted me with some troubles with a Careem driver.
Comment from Hotel Management
30 Mar 2017
Thank you Ms. Aisling for taking the time to write your great review of our Staff. We are glad we met your expectations. Your comments are very much valued and appreciated. We look forward to hosting you again on your next trip to Amman! Best Regards Al Bateel Team
2 out of 5
by A verified traveler from US

Do NOT stay here! There are plenty of other hotels

Posted 14 Nov 2016
Pros: The initial location was a plus, but it was a nightmare to get to, and the noise of the traffic quickly eliminated that plus to a negative
Cons: EVERYTHING could have been better!!!!
When I first arrived, I was exhausted and just wanted to sleep. I had reserved a king bed, and when I got to the room, it was two twin beds pushed together with nothing but a sheet on them. The room DOES NOT LOOK LIKE THE PHOTOS!! There were stains on the mattress, and there was a smell when I went into the room. I woke up from a very unpleasant sleep, since the traffic noise kept waking me up as I tried to sleep. When I went to shower, I was further disappointed. The shower was so small, I could not even turn around in it. The "shower" was more of a janitor's dump drain than a regular shower. When I went downstairs, the staff suddenly only spoke select English. That annoyed me very much, as they seemed to want to pick and choose what thy understood. It was when I finally said I wanted to leave that they decided they could speak English. After several interactions with them, I was shown three more rooms. They were no better than the first, and still did not look like the photos at all on the site. My advice is this.... STAY AWAY!!!! There are plenty of other hotel apartments in the area that are much newer and in much better condition for around the same price. If you want to be super uncomfortable, not enjoy your showers, and be frustrated, then this is the place for you.
Comment from Hotel Management
16 Nov 2016 by Abdulla Abualezz. , Hotel Management
Dear Mr. Phil, first of all I would like to state that I, the guy who checked you in, spoke fluent Americn English, and I noted to my employees to take extra attention to your requests as you were very kind. The pictures on Expedia and it's agents are exactly what our rooms/apartments are, and I have recently updated all the pictures with what I made sure to be non-professional picture so I would not get such complaints, the shower is Amman's standard for our price range, and we had to compromise our standard sound proof window glass so we would be able to put the huge windows you had in your room, thinking that since it's on our highest floor it would not be an issue, we apologize for your experience but I believe you were not subjective with your review. We hope you accept our apology and we will take all your notes with serious consideration. Thank you for taking time to give us a review.
2 out of 5
by A verified traveler from doha, qatar

3 nights to forget

Posted 8 Nov 2016
Pros: Nothing much all i had is a bad experience and 3 sleepless nights
Cons: The staff are untrained , there is no room service , no local calls , one of the worst ever , dirty tables and staines everywhere , too noisy , you can hear everystep on the stairs all night , drunk prople shouting in the room next door , it was a traumatic stay
Location: Near university of jordan , few shops around , nothing interesting in the area around
Comment from Hotel Management
14 Nov 2016 by Abdulla Abualezz. , Hotel Management
Dear Dr. During your stay we had 15 other doctors staying, and they were all here for the same test, why is it that you were the only one with complaints, while others had a great experience? All of our walls are sound proof, double coated, and room service is available 24/7. Alcohol is prohibited in the property and noise complaints are addressed immediately, why is that we had no complain from you? There is no single Hotel Apartment in the kingdom that offers local calls, on what basis did you expect to be offered so? Cleanliness is one of our main concerns, mistakes could happen, but again why didn't we hear a word from you? If your allegations are true, housekeeping staff will be questioned. I assure the professionality of our staff my self, and we try to keep it up to the highest standards. We had one new employee that is never by herself, and is always monitored for assurance of the highest quality serves. I will contact you for more details. Thank you for visiting Al Bateel.
2 out of 5
by A verified traveler

Posted 4 Nov 2016 on Hotels
Comment from Hotel Management
14 Nov 2016 by General Manager, Hotel Management
Dear guest, Thank you for leaving us a review, but it would of been great if you could tell us what was the reason for you not having the highest quality stay. Thank you for visiting Al Bateel.
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