Ratings based on 438 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
When I arrived to check in, I was told that the elevator was down indefinitely. I should've been informed well before I arrived since my money had already been taken, but I wasn't. The desk clerk even checked some handwritten list that she had and she told me my name wasn't on it and apologized. Then I asked to be on the first floor and I was told no and sent to the 3rd floor. After check-in, I walk 3 flights of stairs with my luggage to get to my room for the key card to not work, either of them. SO I drag my stuff back downstairs for another key card. After Im in my room next door there is a child with a constant ear-piercing scream. Leaving for work on Monday I saw a roach crawling on the wall outside my room. Which in turn made me not eat any food there for my entire stay. During my stay I had to have my room key recoded 8 times because it kept demagnetizing. There was never anyone to bring me towels during the entire 6 night stay, I had to go get them myself. This was the single worst experience I've had at any hotel ever. I chatted with an Expedia rep who said he would issue me a one key cash compensation for the total taxes on the trip and I still haven't received those. It feels like I should've never booked through you guys. And after the way this has been handled I don't think i will nor will I refer anyone to you all. All I want is half my stay back and the onekey cas I was promised by the chat rep.
Comment from Hotel Management
5 Nov 2024 by Guest Relations, Hotel Management
James,Thank you for taking the time to let us know of the issues you had during your stay. We will take your feedback and make the necessary changes at the property to level to improve. Unfortunately, the hotel does not have the ability to refund any of your stay as promised by the Expedia representative. I would recommend you contact Expedia again to resolve. We hope you will give the hotel another opportunity to serve you in the future. Please consider booking direct with the hotel for any future stays.
by A verified traveler
Posted 31 Oct 2024
There was no indication on the website that the elevator on a multi level hotel was out of service. The hotel did not offer a cancellation due to this issue. We had to take a room on the second floor.
Comment from Hotel Management
1 Nov 2024 by Keyur Patel, Manager, Hotel Management
Christine, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the out-of-service elevator and the lack of prior notification on our website. We understand how this impacted your stay and will work to improve communication about important updates to prevent future issues. Thank you for your feedback, and we hope you’ll consider staying with us again under better circumstances.
by A verified traveler
Posted 30 Oct 2024
Elevator broken. Had to kill a couple of roaches. Toiletries in bathroom needed to be refilled.
Comment from Hotel Management
1 Nov 2024 by Keyur Patel, Manager, Hotel Management
Jamie, Thank you for sharing your experience with us. We apologize for the inconveniences you encountered, including the elevator, pests, and low bathroom supplies. Your feedback is important, and we will address these issues promptly to ensure a better experience for future guests. We appreciate your honesty and hope you’ll give us another chance.
by A verified traveler
Posted 21 Oct 2024
Excellent location very clean
Comment from Hotel Management
21 Oct 2024 by Keyur Patel, Manager , Hotel Management
Violet, Thank you for your feedback! We're thrilled to hear you enjoyed our excellent location and found the property very clean. We look forward to your next stay!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Keyur Patel, Manager, Hotel Management
James, thank you for your review. We are glad you enjoyed your stay and hope to welcome you again soon.
by A verified traveler
Posted 6 Oct 2024
Very friendly staff and clean!
Comment from Hotel Management
7 Oct 2024 by Keyur Patel, Manager , Hotel Management
Barbara, thank you for the great review. It is always a pleasure to receive positive feedback. We are glad that you found our staff friendly and the hotel clean. We hope to welcome you back again soon.
by A verified traveler
Posted 4 Oct 2024
The staff was super friendly. The breakfast was not a winner...
Comment from Hotel Management
5 Oct 2024 by Keyur Patel, Manager , Hotel Management
Claire, Thank you for your kind words about our staff! We're sorry to hear the breakfast didn’t meet your expectations and will work on making improvements. We hope to welcome you back for a better experience!
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Keyur Patel, Manager, Hotel Management
Brenda, we are glad to hear that you had an excellent stay with us!
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Keyur Patel, Manager, Hotel Management
Jeffrey, thank you for the great review!
by A verified traveler
Posted 22 Jul 2024
We enjoyed our stay very much. The staff was very friendly, helpful, and courteous. Breakfast was hot and good. The pool was clean and the area was clean and nice.
Comment from Hotel Management
22 Jul 2024 by Keyur Patel, Manager, Hotel Management
Rita, Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay and found our staff friendly, helpful, and courteous. It's great to know that you enjoyed our hot breakfast and found the pool and its area clean and nice. We look forward to welcoming you back soon!
