Ratings based on 872 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Was very cozy and the staff were very kind
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 4 Nov 2024
I was here for a quick stay and the staff was very friendly and it was a clean room to stay in
by A verified traveler
Posted 23 Oct 2024
I was pleasantly surprised on initial cleanliness of the room and updated decor. The location is very convenient to campus. If’s pretty close to self service though. The front desk is rarely staffed and they don’t clean the rooms during stays, just between stays. Hotel amenities are basic but I wasn’t there for much time. In room refrigerator does not have a freezer so couldn’t keep cooler packs frozen for tailgate. Parking lot was super tight. All rooms in Ames are overpriced on game weekends. This hotel isn’t worth $240/night any other time.
by A verified traveler
Posted 12 Oct 2024
First timestaying here. Impressed overall.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
14 Sep 2024 by A.P. General Manager, Hotel Management
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.
by A verified traveler
Posted 6 Sep 2024
Deborah was awesome! Rooms were nice and clean, comfy bed/pillows. They seemed like they were recently remodeled and nice. AC unit old and very noisy and inefficient. Overpriced for the quality and location on very noisy and busy street. Property not well maintained and trash and weeds all around the property. Breakfast was a joke-looked like they ran to a local convenience store to grab something. Need to update and upgrade the breakfast.
Comment from Hotel Management
14 Sep 2024 by A.P. General Manager, Hotel Management
We are happy our staff was awesome and rooms nicem clean and comfortable. We apologize your experience was anything less than completely satisfying. We are sorry we could not fully meet your expectations. We hope you will give us another opportunity to better serve you in the future.
by A verified traveler
Posted 25 Aug 2024
AC in room did not work. Front desk person was not very attentive.
Comment from Hotel Management
14 Sep 2024 by A.P. General Manager, Hotel Management
We apologize your experience was anything less than completely satisfying. We are sorry we could not meet your expectations. We hope you will give us another opportunity to better serve you in the future.
by A verified traveler
If all you need is a place to sleep.....
Posted 21 Aug 2024 on HotelsThe rooms were good, clean, and updated. But shower water pressure was a little more than a dribble. Air conditioner died on 1st day, room was upper 80s when we got back from a long day in the sun. The continental breakfast was the worst i have ever seen, and i travel A LOT. Bread was days old, the gravy was never changed out in two days sitting in a broken crockpot, eggs are frozen patties, etc. Good: very near blue 3 bus line that goes straight to the University, good price for the area. lots of restaurants and shopping near by. If you are in town to catch a game, or move kids in or out of ISU it is serviceable.
Comment from Hotel Management
14 Sep 2024 by A.P. General Manager, Hotel Management
We apologize your experience was anything less than completely satisfying. We are sorry we could not meet your expectations. We hope you will give us another opportunity to better serve you in the future.
