Ratings based on 90 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Exceptional experience and stay!
Comment from Hotel Management
12 Nov 2024 by General Manager-Fairmont Jaipur, Hotel Management
Dear Guest,Thank you for leaving a review and we are glad that you enjoyed your experience with us. We appreciate your comments highlighting the various aspects of your stay.The team would be excited to know that you enjoyed their services!Looking forward to welcoming you again!Warm Regards,Rajat SethiGeneral Manager- Fairmont Jaipur
by A verified traveler
A Journey of Culture and Hospitality
Posted 22 Aug 2024 on HotelsI loved this beautiful journey , experiencing the culture, music, colours of the rich heritage of Jaipur.. The activities on site are so captivating, from the grand welcome to the sunset tradition of lighting the lamp. The courteous warm namaste of the staff, at the entrance and as we enter the buffet area, it is heat warming. Enjoyed the hospitality and ambience of Fairmont, Jaipur. Would love to do it again!
Comment from Hotel Management
24 Aug 2024 by Hotel Management, Hotel Management
Dear Guest, Greetings from Fairmont Jaipur! We sincerely appreciate the time you took to share your exceptional review. Your kind words not only brighten our day but also serve as a testament to the rewarding nature of our roles in ensuring your utmost satisfaction. Your recognition of the attentiveness and dedication demonstrated by our Heartists in delivering excellent services is truly uplifting. The entire team of Fairmont Jaipur is deeply grateful for your generous acknowledgment, as it reinforces our commitment to “Turning Moments into Special Memories”. It brings us immense joy to learn that you are considering another stay with us. We eagerly anticipate the opportunity to host you again and extend a warm welcome back to our Palace. Thank you once again for choosing to share your experience with us. Warm Regards, Rajat Sethi General Manager - Fairmont Jaipur
by A verified traveler
Posted 21 Jul 2024
Everything is great about this place. Food to rooms everything is great
Comment from Hotel Management
25 Jul 2024 by Hotel Management, Hotel Management
Dear GuestThank you for sharing a wonderful feedback. I am glad to know that our team succeeded in providing you with warm, intuitive and immaculate service throughout your time with us and that you like the quality of service and food at our restaurant. We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent.The team and I look forward to welcome you back.Warm Regards,Rajat SethiGeneral Manager, Fairmont Jaipur
by A verified traveler
Posted 14 Jun 2024
Excellent Property
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for sharing a wonderful feedback.I am glad to know that our team succeeded in providing you with warm, intuitive and immaculate service throughout your time with us and that you like the quality of service and food at our restaurant.We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found the staff responsiveness to be excellent.The team and I look forward to welcoming you back.Warm regards,Rajat SethiGeneral Manager, Fairmont Jaipur
by A verified traveler
Posted 6 Jun 2024
My grandmother fell down because the property didn’t have any markings for her to know there was a step. She fractured her arm. The hotel staff was extremely unaccommodating. They didn’t even provide us a better medical treatment assistance and rather pretended it was not a big deal. The least they could have done is provide her proper medical treatment and paid for our rooms and her surgery. We paid lacs of rupees to them and they compensated by not even providing any better assistance. It used to take 1 hour to bring food to her when we would order, there was no staff to take care of her. It was a horrible experience. I would like them to refund all the money we spent on them and compensate for the surgery.
Comment from Hotel Management
8 Jun 2024 by Hotel Management, Hotel Management
Dear Mr. Rastogi,First and foremost, thank you for taking the time to share your feedback with us about your stay in the month of March, earlier this year.We are deeply affected by the unfortunate incident you experienced, and it is truly disheartening to hear that we did not meet your expectations. At Fairmont, we strive to deliver a world-class experience to our guests and take immediate action on all feedback we receive.After a thorough investigation, we found that doctor on call was immediately contacted to assist your grandmother, along with our Emergency Response Team and Senior Managers. Our team responded swiftly to provide the necessary medical attention and support. We completely understand the stress and concern such an incident can cause, especially when it involves elderly.Additionally, we have included Holi Celebration Package for all the guests in the group as a special gesture to ensure that family celebrates Holi together.We take your feedback very seriously and have discussed it in detail with our team. Our goal is to ensure that every aspect of our service meets the highest standards, and we are committed to continuous improvement. Your patronage is very important to us, and we are dedicated to making your next stay exceptional.Warm RegardsRajat Sethi
by A verified traveler
Posted 17 May 2024
Staff were a delight. Got an upgrade and it was a fantastic stay. Will be back again.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Guest,We are pleased to know that you had a memorable stay and enjoyed the hotel and its facilities. We strive to deliver the best experiences to our guests and are gratified to receive your warm appreciation. We look forward to welcome you again soon and deliver another memorable experience of the palace to you. Warm Regards,Rajat SethiGeneral Manager- Fairmont Jaipur
by A verified traveler
Posted 2 May 2024
Very much personalized experience with room decor for anniversary. Thanks to Gajodar, Ajay, kajod. Also the conceriege staff for accomadating requirements and room service staff
Comment from Hotel Management
9 May 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for choosing Fairmont Jaipur as your choice of accommodation on your recent visit to the city.We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts.We thank you for your patronage and look forward to welcoming you back in the very near future. Warm Regards,Rajat SethiGeneral Manager- Fairmont Jaipur
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for choosing Fairmont Jaipur as your choice of accommodation on your recent visit to the city.We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts.We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me.Warm Regards,Rajat SethiGeneral Manager- Fairmont Jaipur
by A verified traveler
Posted 28 Mar 2024
Pleasant stay and delicious food.
Comment from Hotel Management
30 Mar 2024 by General Manager-Fairmont Jaipur, Hotel Management
Dear Guest, Greetings from Fairmont Jaipur! Thank you for taking out the time to share your experience with us. We are glad to learn that you were impressed by our infrastructure, staff and amenities. We always work hard to deliver the best services and hospitality to our guests. We look forward to welcome you again in the near future with better and improved services.Warm Regards, Rajat SethiGeneral Manager-Fairmont Jaipur
by A verified traveler from Bowdon
Posted 19 Feb 2024
I would avoid this property if they are having any wedding functions. Loud music (including very loud drums) kept going till 130am, despite residents complaints. After that there was a sort of all night party by a fire which was right by our bedroom window.
I have no problem with hotels having exciting and glamorous weddings, however one expects an international chain like Fairmont to enforce a strict 11pm curfew, plus it would have been relatively easy in such a large hotel to have the all night party away from guest rooms.
Comment from Hotel Management
19 Feb 2024 by Loice, Hotel Management
Dear Mr. Bowdon,Please accept our sincere apologies.We are extremely sorry for the inconvenience you experienced during your stay at our palace. We will absolutely consider your feedback and convey it to our top management.We would like to suggest that you give us the opportunity to please you on your future visit to our palace.Warm Regards,Loice DeviFairmont Team
