Ratings based on 321 Verified Reviews

4.5 out of 5
82% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Panama

Posted 13 Oct 2024
road trip just what i was looking to spend the night
Comment from Hotel Management
15 Oct 2024 by Ramona Telgenkemper, Front Office , Hotel Management
Dear Ariel, Thank you so much for this wonderful review.We are more than happy that you enjoyed your time here with us in the Alexianer Hotel am Wasserturm in Münster. It is great to hear that you especially enjoyed the perfect connection to the motorway.Looking forward to your soonest return.Best Regards,Ramona TelgenkemperFront Office
5 out of 5
by A verified traveler

Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Florian Jäger - Front Office, Hotel Management
Dear Dawn,Thank you for your feedback.We are thrilled to get 10 out of 10 points from you.We are looking forward to your next visit.Best regards,Florian JägerFront Office
5 out of 5
by A verified traveler

Posted 30 Apr 2022 on Hotels
Comment from Hotel Management
3 May 2022 by Florian Jäger - Empfang, Hotel Management
Hallo Carsten, herzlichen Dank für die Bewertung Ihres Aufenthaltes bei uns im barrierefreien Alexianer Hotel am Wasserturm in Münster. Wir freuen uns auf Ihren erneuten Besuch. Mit freundlichen Grüßen Florian Jäger Empfang
1 out of 5
by A verified traveler

...

Posted 25 Oct 2020 on Hotels
They didnt let me stay here because of their bigotry. They left me on the street at 9 pm with my paid booking, refering on covid reginal rules. They said i cannot stay in hotels in that region of germany... 5kms from this hotel i was welcomed at another hotel with open arms!
Comment from Hotel Management
27 Oct 2020 by Bernd Kerkhoff - General Manager, Hotel Management
Dear Ferenc, Thank you for giving us your honest feedback. We are sorry, that you felt treated badly. It has never been our intention to make you feel unwelcome. Since the regulations concerning the covid-19 pandemic are complicated at best, we had to decide not to provide you with the room booked. All travelers visiting from an international corona risk area have to provide evidence indicating no infection with the Coronavirus SARS-CoV-2 – therefore a medical certificate issued not older than 48 hours than the day of arrival has to be presented. That fact that another hotel decided to interpret the regulations differently shows once again how complicated these are. Please be assured, we never intentionally wanted to make you feel unhappy. We wish you all the best. With best regards, Bernd Kerkhoff General Manager
5 out of 5
by A verified traveler

Posted 10 Mar 2020 on Hotels
Comment from Hotel Management
16 Mar 2020 by Hotel am Wasserturm, Hotel Management
Hallo Nikolaos, ich danke Ihnen für die tolle Bewertung. Es ist schön zu sehen, dass es Ihnen bei uns gefallen hat. Besuchen Sie uns gerne wieder. Schöne Grüße aus Münster Christina Lüers Empfang
5 out of 5
by A verified traveler

Clean an quite hotel out side Munster

Posted 26 Feb 2020 on Hotels
I stayed for one night on a business trip. Very nice hotel will come back again.
Comment from Hotel Management
27 Feb 2020 by Florian Jäger - Front Desk, Hotel Management
Dear Tal, Thank you so much for taking the time to write a feedback about your stay with us. We are more than happy that you enjoyed your short business trip and your visit. It is very motivating to hear such warm words, and the greatest compliment you can make about our hotel and the work we do, is that you will stay with us again – thank you! We are looking forward to that. Kind Regards, Florian Jäger Front Desk
5 out of 5
by A verified traveler

Excellent Stay

Posted 20 Feb 2020 on Hotels
It was wonderful! Everyone was so inviting and accommodating. Thank you especially to the office manager Florian, who went above and beyond to make sure our stay here was great. We appreciate the hospitality. Will recommend!
Comment from Hotel Management
20 Feb 2020 by Florian Jäger - Front Desk, Hotel Management
Dear Mandra, Thank you so much for this feedback. We enjoyed having you as guests and to welcome you in our Alexianer Hotel am Wasserturm. It was our pleasure to provide an inviting and comfortable atmosphere, as this is what we aim to do as a team for everyone. I really enjoyed talking to you personally and I am thankful for your kind words. My colleagues and I are looking forward to your next stay with us. Have a wonderful trip and see you soon. With best Regards, Florian Jäger Front Desk
5 out of 5
by A verified traveler from Las Vegas, Nevada

Posted 16 Jan 2020
The room was very comfortable and the shower was great!
Comment from Hotel Management
19 Jan 2020 by Florian Jäger - Front Desk, Hotel Management
Dear Gina, Thank you so much for this wonderful feedback. We are thrilled that you enjoyed your time with us and are already looking forward to welcome you again soon. Have a great day. Best Regards, Florian Jäger Front Desk
5 out of 5
by A verified traveler from Torquay

Posted 12 Jan 2020
Interesting place being a converted Water Tower. Easy access from Autobahn, Motorway, Highway. I am now becoming a frequent visitor to the hotel for overnight stop during travel between 🇸🇪 🇫🇷 🇬🇧 and Eurotunnel. Fantastically welcoming and accommodating staff. 👍
Comment from Hotel Management
12 Jan 2020 by Florian Jäger - Front Desk, Hotel Management
Dear Guest, Thank you so much for your feedback. We are thrilled that you enjoyed your time with us. Especially your positive statement about us as a team boosts our confidence, and helps us enjoy our work even more. Since you mentioned coming back, we cannot wait welcoming you again in our hotel. Best Regards, Florian Jäger Front Desk
5 out of 5
by A verified traveler

Worth a stop

Posted 9 Jan 2020 on Hotels
Convenient hotel just by the motorway, perfect for an overnight stay. Large rooms, spotless clean, extremely comfortable bed, silent area. The restaurant has few options, but all locally sourced and all is delicious. All hotel is accessible for wheelchairs or persons with reduced mobility. Totally recommend!
Comment from Hotel Management
10 Jan 2020 by Florian Jäger - Front Desk, Hotel Management
Dear Carmen, Thank you so much for this great review. We are happy that you enjoyed your time with us in Münster. Looking forward welcoming you again as our guest. With best regards, Florian Jäger Front Desk
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