Ratings based on 731 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Staff was very nice! However again we were not told that because the season is over they would be OUT of wine and have limited supplies.
Place needs updating badly, beds were very uncomfortable! OLD, Linens were good, Great shower!
Comment from Hotel Management
5 Nov 2024 by Aqualuz Team, Hotel Management
Dear Mr. BryanThank you for your feedback.We are sorry to hear that certain aspects of our facilities did not meet your expectations. Your comments are valuable insights for us. We strive to maintain a high standard across all areas of our hotel, and your feedback will help us address these concerns. Thank you again for your input, and we hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Aqualuz Lagos by The Editory Team
by A verified traveler
Posted 31 Oct 2024
It’s in a good location
Comment from Hotel Management
5 Nov 2024 by Aqualuz Team, Hotel Management
Dear Mrs. Cara, Thank you very much for your feedback! We are pleased to hear that you had a wonderful stay and that you enjoyed our stay and our location. Your recommendation means a lot to us, and we're glad you chose us for your stay. It would be a pleasure to welcome you again in the future! Best regards, Aqualuz Lagos by The Editory
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Aqualuz Lagos by The Editory Team, Hotel Management
Dear Ho-Wan,Thank you so much for your 5-star review!We are delighted to hear that you had an excellent stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing outstanding service.We hope to welcome you back to Aqualuz soon!Best regards,
by A verified traveler
Posted 8 Oct 2024
Over all the stay was perfect but the area lacks the transportation
Also breakfast didn't have any variations same everey day staff exclent
One thing when i booked the hotel it says i have to pay £1159.69
The hotel charge me £1184.61 how can i get my refund only noticed when i got home
Comment from Hotel Management
9 Oct 2024 by Aqualuz Lagos by The Editory Team, Hotel Management
Dear Yunus,Thank you for sharing your feedback with us. We are pleased to hear that you had an overall perfect stay and appreciated the excellent service provided by our staff. We also take note of your comments regarding transportation options in the area and the variety of our breakfast offerings.Regarding the discrepancy in the amount charged for your stay, we would like to clarify the situation. The difference you noticed is due to the exchange rate applied by your bank or credit card company at the time of processing the payment. Exchange rates can fluctuate, and this may cause a slight difference in the final amount charged in your local currency.We hope this explanation helps clarify the matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.Thank you for choosing our hotel, and we look forward to welcoming you again in the future.Best regards,Aqualuz Lagos by The Editory
by A verified traveler
Posted 4 Oct 2024
Poor customer service and no flexibility. We asked for one plate to use in the room and they did not provide even we reached out to restaurant and front desk in person. Lack of coffee and gadgets in the room.
Comment from Hotel Management
8 Oct 2024 by Aqualuz Lagos by The Editory Team, Hotel Management
Dear Mr/s Homayoun, Thank you for your feedback. We are sorry that the customer service did not meet your expectations. Your comments are important to us and will be considered for future improvements. We hope to have the opportunity to welcome you again and provide you with a better experience. Sincerely,
by A verified traveler from Toronto
Posted 28 Sep 2024
Not a bad property, but needs some repairs and better cleaning. Overall would recommend if this is in your price range.
Comment from Hotel Management
29 Sep 2024 by Aqualuz Lagos by The Editory Team, Hotel Management
Dear Mr. Rohan Devdatt, Thank you for your feedback. We are pleased to hear that you recommend our property. Your comments are important to us and will be used to improve our services and facilities. We hope to have the opportunity to welcome you again soon. Sincerely,
by A verified traveler
Posted 27 Sep 2024
Great property! Swimming area was great. Rooms were spacious and well equipt. Breakfast was also excellent. Highly recommend if you are plannig to be in Lagos. Family friendly.
Comment from Hotel Management
27 Sep 2024 by Aqualuz Lagos by The Editory Team, Hotel Management
Dear Mrs. Marsha, Thank you for your 5-star rating and positive comments. We are delighted to hear that you enjoyed our facilities, especially the pool area, the spacious rooms, and the breakfast. It is gratifying to know that you recommend our hotel and that you consider it ideal for families. We look forward to welcoming you again soon. Best regards,
by A verified traveler
Posted 25 Sep 2024
Nice rooms, book one with a balcony, totally worth it. Room without a balcony is not worth the cost. Great pools, fantastic hotel location. On our first day we were told by another guest how to find a walkway directly to the old town, less than 5 minute walk. Also, easy walk to waterfront and Ponta de Piedade.
Comment from Hotel Management
27 Sep 2024 by Aqualuz Lagos by The Editory Team, Hotel Management
Dear Mrs. Lynda, Thank you for your review and positive comments. We're pleased to hear that you enjoyed our rooms, especially the balconies, and that you appreciated our pools and the hotel's location. It's great to hear that you found quick access to the old town and that you enjoyed the walks to the waterfront and Ponta da Piedade. We look forward to welcoming you again soon. Sincerely,
by A verified traveler
Posted 20 Sep 2024
Refrigerator in room froze husband’s insulin. Hotel staff pointed us in the direction of a pharmacy/doctor but did not take ultimate responsibility for replacing it as I believe they should have
Comment from Hotel Management
23 Sep 2024 by Aqualuz Lagos by The Editory, Hotel Management
Dear Ms Heather, Thank you for sharing your experience with us. We sincerely regret what happened with the refrigerator and understand the concern it caused.We understand that it may have been frustrating and ensure you that we will be reviewing our proceedures in these matters.Thank you for your understanding and we hope to have the opportunity to improve your experience on a future visit. Sincerely,
by A verified traveler
Posted 19 Sep 2024
Like everything
Comment from Hotel Management
23 Sep 2024 by Aqualuz Lagos by The Editory, Hotel Management
Dear Nataliya, Thank you very much for your positive review! It's great to hear that you enjoyed your stay with us. We are always on hand to make your next visits even more enjoyable. We hope to see you again soon!
