Ratings based on 10 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
It’s bad when they don’t trust
Posted 26 Feb 2020 on Hotels
I booked a room in A.A. Lodge Amboseli
Amboseli, Kajiado County, Kenya, through the online hotel.com service on February 23 and paid $ 177 for 1 day through a visa card. When I arrived in A.A. Lodge Amboseli, the hotel administrator did not meet me warmly, suspecting that I really paid for the stay? How will I prove it?
When I showed the confirmation from hotels.com from my email, he stated that hotels.com had not yet transferred the money to their account, so I have to pay in cash now ... After a long, humiliating dispute, they still settled me in the lodge, but there were unpleasant memories ...
by A verified traveler
Never again.. absolutely no value for money
Posted 18 Jan 2020 on HotelsLet me start of saying that I have never written a bad review and I am not a picky traveler (typically stay in simple budget places).
This place was a complete disappointment. It's absolutely no value for money (if it was 50$ I admit I would probably rate higher). Here is why:
1. Cleanliness: The rooms were dirty: layer of dust on the tables; shower looked like not cleaned in a while and also old. There are no fans in the room.
2. Wifi: The wifi only works in the bar and reception. It's extremely slow - so slow that you rather give up then use it. On top of that, in the evening (post dinner) they on purpose switch it off in the reception and tell people it's only in the bar, so that people buy drinks...
3. Food: The food is quite bad. The breakfast is supposed to be 6-9am, we came in at 6:30 and most of the food was gone (e.g. there is no pancakes, no cups for tea or coffee).
4. Safety: We were sitting at the reception area in the evening chatting with our guide 2 evenings, and both days some of the other guests came in and complained about lost chargers from the room, and lost money from the room.
Overall it's not a value for money; there are lodges inside the park for slightly more with significantly better services. I wish we did that; and would recommend everyone else the same.
by A verified traveler from Seattle
Posted 13 Jan 2020
Totally as expected and as listed. had a fantastic time.
by A verified traveler
Disappointing
Posted 13 Aug 2018 on HotelsNot worth the $ at all!
Comment from Hotel Management
6 Sep 2018 by Dan, Hotel Management
Dear Michele, apologies for where we did not please you during your stay at our lodge. We are working hard to make sure we improve so that you will not be disappointed again next time you visit us. Welcome again next time
Recommended
for Getaway With Friendsby A verified traveler
Needs some attention to detail
Posted 6 Mar 2018 on HotelsI was a little unsure about staying at AA Lodge after reading a few less-than glowing reviews online. Overall it was an ok, if overpriced, option (although there isn't a huge amount of competition in the area).
Check in was easy. The lodge is quite spread out with a lovely covered main walkway (but not covered to all guest rooms)
Room - the rooms have their own charm. Reasonable size with the necessities
Bathroom - adequate. Hot water takes several minutes to come through
Bed - mattresses are VERY firm and really need to be replaced or have mattress toppers. They are far firmer than anything you would find in a Western country and may mean a poor night's sleep
Dining room - interesting building that could be amazing with some attention to decor (it's currently a bland olive green, poorly lit building)
Meals - buffet with around six-eight options for mains and sides, plus soups and salads. Quality sub-standard for the price
Service - needs improvement. Tables rarely cleared and reset. Tablecloths not cleaned (they needed a wash). A lot of the crockery was chipped and needs replacing. Same with the cultery - fork tines bent and needs replacing
Wifi - available only in reception and reasonable for Africa
Pool - nice pool area but the pool wasn't particularly clean when we were there. Unfotunately the buildings obscure the fantastic view of Kilimanjaro (when visible) that would be a real drawcard.
I expected more for the price. Time to lift their game
Comment from Hotel Management
19 Mar 2018 by Dancan, Hotel Management
Dear Wendy,
Apologies for the inconveniences caused. We have started working on most of the issues that you've raised and soon everything will be okay
Recommended
for Everyoneby A verified traveler from Malta
fantastic stay
Posted 24 Aug 2017Staff were great. Location is unique. Mattresses were a bit too hard and uncomfortable.
Comment from Hotel Management
20 Aug 2018 by Dancan, Hotel Management
Thank you Doreen for the feedback
by A verified traveler
Posted 11 Jan 2020
by A verified traveler
Posted 29 Jan 2018 on Hotels
Comment from Hotel Management
31 Jan 2018 by Dan, Hotel Management
Thank you for the feedback Paul
by A verified traveler from paris france
Difficult access, basic tents
Posted 17 Aug 2017
Pros: View on the Kilimandjaro
Cons: Very basic not super clean tents
Location: Safari
Disappointing level of quality, tents are not very clean and very basic, food is average
Comment from Hotel Management
20 Aug 2018 by Dancan, Hotel Management
Dear Diabolo, apologies for the experience that you had when you stayed at our lodge. We have worked hard and improved the conditions
by A verified traveler from Helsinki
Beautiful design, lovely staff
Posted 23 Jul 2017 on EbookersThe place is 3.9 km from the Amboseli gate, so about 5 minutes drive. People working there are overly nice, but apparently the owners are Chinese, which might not be very good for the local economy and work conditions. They have open buffet breakfast, lunch and dinner. It's not spectacular but pretty decent, except the desserts were consistently bad. The room is also very beautiful, but there was no hot water for the shower, which has led to a pretty bad experience after a long game drive in the national park. We asked for a late checkout, according to our reservation it was at 10 am, but we got politely kicked out of the room at 9 am already. The Amboseli park itself has lots of things to fix, the organization seems to be very corrupt, but I'm not going into detail because it has nothing to do with the hotel, just beware of those and read the rules in advance to prepare yourself.
Comment from Hotel Management
15 Jan 2019 by Dancan, Hotel Management
Dear Cem,
It is our pleasure to learn that you had a good experience when you stayed at our lodge
