Ratings based on 175 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Liked it all especislly owner Trevor who is a great host
Comment from Hotel Management
22 Sep 2024 by Zoe, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience, and Trevor will be especially happy to know his hospitality made such a positive impression. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Aug 2024
The staff were friendly and very helpful.
We stayed for 4 nights and the room was never cleaned in that time.
I question the parking policy whereby guests booking directly with the hotel they receive free parking, whereas booking via an agency I am required to pay £12/day extra for parking. Please see this from a guests perspective rather than your own profitability. All guests should be treated equally regardless of which channel they used to find and book the accomodation.
Comment from Hotel Management
13 Aug 2024 by Brathay Lodge, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and helpful during your stay. Providing exceptional service is our top priority, so it’s great to know that our team made a positive impression.I sincerely apologise for the housekeeping oversight during your stay. We ask that via your 'welcome letter' that is in all rooms, should you require a daily service, that you pop the "please service my room" sign provided in each room on the outside of the door as and when you require, this is general practice. It is also advisable not to leave sharp objects (fillet knife) in the tied up bin liner on departure.Regarding the parking policy, we understand your concerns and appreciate you bringing this to our attention. Our goal is to offer competitive rates and benefits to all our guests, and we value your perspective on this matter. We are continually reviewing our policies, and your feedback will be an important part of that process as we strive to improve the experience for all our guests. We're pleased that you received the best room rates and found free parking within the village.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Best regards
by A verified traveler
Posted 4 Aug 2024
very accommodating, clean and great location
Comment from Hotel Management
5 Aug 2024 by Carol, Hotel Management
Thank you so much, Dayna, for your wonderful review! We're thrilled to hear that you found our accommodations clean and conveniently located. Your kind words motivate us to keep providing top-notch service. We look forward to welcoming you back soon!Best regards.
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Carol, Hotel Management
Thank you for your review.Kind regards
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Zoe, Hotel Management
Thank you for giving us top marks for your recent stay with us. We hope to see you again in the future.
by A verified traveler
Posted 10 Apr 2024 on Hotels
by A verified traveler
Posted 8 Apr 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Zoe, Hotel Management
Thank you for your feedback! We're thrilled to hear that you enjoyed our accommodation.We hope to welcome you back to stay with us in the future. Kind regards
by A verified traveler
Posted 2 Apr 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Karen, Hotel Management
Thank you for your great review, we are pleased you enjoyed your stay with us.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
4 Mar 2024 by Zoe, Hotel Management
Thank you for giving us top marks on your recent stay with us. We hope to see you again.
by A verified traveler
A great place to stay in Ambleside
Posted 19 Feb 2024 on HotelsBrathay Lodge makes for a very comfortable and convenient stay in the Lake District. The room was modern and well-maintained and the staff friendly and considerate.
There is a parking fee (unless booked direct) but you’d have to pay elsewhere anyway. If you have an electric car it’s a good idea to let them know in advance so you can use their reasonably-priced ProjectEV charger.
The continental breakfast was fresh and varied and set us up for the day.
Would definitely stay there again.
Comment from Hotel Management
19 Feb 2024 by Zoe, Hotel Management
Thank you for sharing your experience at Brathay Lodge in the Lake District. It's wonderful to hear that your stay was comfortable and convenient. The modern and well-maintained room, along with the friendly and considerate staff, certainly added to the overall positive experience. It's great that you benefitted from the ProjectEV charger for electric cars, and the fact that the continental breakfast was fresh and varied is a definite plus. We appreciate your recommendation and look forward to welcoming you back on your next visit to the area!
