Ratings based on 469 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
25 Nov 2024 by Guest Experience, Hotel Management
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.
by A verified traveler
Posted 2 Sep 2024
Clean and tidy and within easy walking distance to the restaurant and bar (Lakeside). The staff were warm and friendly, prompt and professional whilst serving. Highly recommended to visitors. I woul recommend however that the aged or disabled go for Accomodation at the lakeside hotel as there is a 100 yard climb to the lake houses from the restaurant.
by A verified traveler
Posted 2 Sep 2024
Friendly, polite and helpful staff who out of their way to ensure you enjoy your stay. The food was good and served promptly, in a nice relaxing environment. My wife and I will definitely be staying again. Highly recommended.
by A verified traveler
Great staff, great location
Posted 4 Aug 2024 on HotelsGreat location, really friendly staff - just super helpful and welcoming… made us feel right at home!
Only reason for not perfect score was quite a few spiders in the room - to be expected but would be an issue for some people
by A verified traveler
Posted 24 Jul 2024 on Hotels
Great stay, not much parking available
by A verified traveler
Posted 24 Jul 2024
Did not like the look out of the windows the park and a brick wall. Waited to long to be served for a cooked breakfast ( half an hour) then had to go and chase them on both mornings.
by A verified traveler
Posted 20 Jul 2024
Beautiful hotel in an impeccable location. However people should be aware there is an extremely steep hill to climb between the accommodation and thr main hotel where you check in and have breakfast or other meals. We managed this fine and the upside is amazing views, but you won't be taking your car to breakfast so less agile people should bear this in mind. Also, check in is at the main hotel next to the water, notbthe Lakehouse. Its very dispiriting if you're not in a car to drag yourself up there only to find a sign to tell you to go back down and drag the cases up again once you've done the needful. Beyond that we can't fault it. The service was friendly, always efficient and the hotel is thoughtfully presented and well maintained.
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Guest Experience , Hotel Management
Thank you for your rating. We would love to see you again soon.
by A verified traveler
Posted 11 Jun 2024
Excellent location with good parking facilities. Staff helpful and friendly. Plenty of food choice on the menu.
Comment from Hotel Management
12 Jun 2024 by Guest Experience , Hotel Management
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Guest Experience , Hotel Management
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.
