Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Very nice..plenty of space at a good rate…stayed here before and will again!
by A verified traveler
Posted 7 Nov 2024
Check in and lobby all great --- lobby attractive and full of extra hospitality offerings on the day we arrived. Room large, love full for-real kitchen facilities. Beds very comfy.
by A verified traveler from Baytown
Posted 28 Sep 2024
I don’t have a single good thing to say about this property. I made the reservation because it was a suite with two queen beds and a sleeper sofa, which was intended to accommodate three friends traveling together. The sleeper sofa. OMG. The mattress was absolutely disgusting and the feet was higher than the head. I figured I’d just make the best of it since we were exhausted from traveling, but found out there was no bedding for the sleeper sofa. The lady at the front desk said she had “no access to housekeeping” supplies, yet offered only a sheet to cover the mattress and a pillow cover. Unacceptable. These mattresses need to be covered, if they were they wouldn’t be so nasty with obvious urine stains. I ended up sleeping on the top of the sofa and it was so broken down and uncomfortable, I wasn’t able to get more than a combined hour of sleep. The lady at check in was very rude and inconsiderate and offered no solution. She was too busy flirting with some man. Upon check out, I tried to express my irritation and was basically told “too bad”. The room was nasty, pubic hair and dust on the back of the bathroom door, dirty fingerprints and even a booger on the wall by thermostat. Sink was dirty. Only two towels available. Outside of all of that, the way I was treated for requesting appropriate bedding was completely unacceptable. Front desk staff at check in and check out were the most unprofessional and lazy rude staff I’ve ever experienced. Never again.
by A verified traveler
Posted 22 Sep 2024
We checked in late night around 2am so first thing when we walked in the room and turned the lights on full of cockroach, had a nasty odor. It didn't look nothing like on the website 😕 😐 very disappointed. We canceled and left
by A verified traveler
Posted 22 Sep 2024
The room had cockroaches in the sink by the burners and fridge also one of the beds was not even made right.
by A verified traveler from Dallas
Posted 14 Sep 2024
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Stay Only if you Must.
Posted 27 Aug 2024 on HotelsPretty uneventful. The facility is extremely tired for a Staybridge. Lots of dings and cracks in the wall, several horrendous carpet stains, filthy and worn cutlery, etc. We’ve stayed primarily at Staybridges throughout our travels around the US and generally speaking, Staybridges are outstanding and pristine. Unfortunately this one is in dire need of updating and cosmetic repairs.
by A verified traveler
Posted 23 Aug 2024 on Hotels
