Ratings based on 782 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Manager , Hotel Management
Dear Josh,Thank you for rating us 4 out of 5! We're pleased you had a positive experience with us and hope we met most of your expectations. Your feedback is invaluable, and we’d love to know how we can make your next stay a perfect 5. Looking forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Upon checkin the hotel itself smelled terrible. The room looked like we were in the 70s. Bed was extremely uncomfortable. We decided to check out early and no one would come to the desk for us to return our room key.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Grace,Thank you for sharing your experience. We’re very sorry to hear about the unpleasant smell, outdated room appearance, and discomfort during your stay. Additionally, we apologize for the lack of assistance at the front desk when you tried to check out. This is not the level of service we aim to provide. Your feedback is important, and we’ll address these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Dirty
Comment from Hotel Management
17 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we will take immediate steps to address this. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
My room was the highlight. The bed was firm but not too firm. When I checked in the lady was quiet and said very little to me. She did explain how to get to my room and that the outside door opened only from inside the room. Nothing was said about a complimentary breakfast and I was very tired and didn’t think to ask. While taking a shower the tub filled with about an inch and a half of water. Not a big deal but it made it more difficult to move and make sure I didn’t fall as there were no safety rails, which would have been nice since I am 73 and do get light-headed from time to time. She did give me a ground floor room which I very much appreciated.
Comment from Hotel Management
1 Nov 2024 by Hotel Manager , Hotel Management
Dear Debra,Thank you for sharing your experience. We’re glad to hear that your room was a highlight of your stay and that you found the bed comfortable. However, we apologize for the lack of communication during check-in and for not mentioning the complimentary breakfast. Your feedback regarding the shower and the absence of safety rails is important; we will look into this to enhance the safety of our guests. We appreciate your understanding and are happy that you were accommodated with a ground-floor room. We hope to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Oct 2024
First time staying on my way through town and had a very enjoyable and comfortable experience. I will be back.
Comment from Hotel Management
29 Oct 2024 by Hotel Manager , Hotel Management
Dear Keith,Thank you so much for your positive feedback. We're thrilled to hear that your first stay with us was enjoyable and comfortable. Our team works hard to provide a welcoming atmosphere, and it's rewarding to know that you appreciate it. We look forward to welcoming you back on your next journey through town.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
This place was horrible rooms smelled bad people where so rude never will stay here again
Comment from Hotel Management
29 Oct 2024 by Hotel Manager , Hotel Management
Dear Mario,We are truly sorry to hear about your experience and that the conditions of the room and the behavior of our staff did not meet your expectations. We take cleanliness and customer service very seriously, and your comments will be addressed with our team to ensure improvements are made. We value your input and hope you’ll consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Room value is great.
Comment from Hotel Management
21 Oct 2024 by Hotel Manager , Hotel Management
Dear Rob,Thank you for staying with us. We're thrilled to hear that you found great value in your room. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Very conveinent ...good service
Comment from Hotel Management
14 Oct 2024 by Hotel Manager , Hotel Management
Dear Michael,Thank you for your wonderful feedback! We're delighted to hear that you found our location convenient and appreciated the good service during your stay. Our team strives to provide the best experience for our guests, and your kind words motivate us to keep improving. We truly value your support and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
It's a great place to stay with comfortable beds.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager , Hotel Management
Dear Kelly,Thank you for your kind review. We're thrilled to hear that you found our beds comfortable and enjoyed your stay with us. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Hotel Manager , Hotel Management
Dear Roshon,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
