Ratings based on 908 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
It was a nice hotel. The room was clean. The bathroom was good. The shower was ok. I hated the fact of dispencers were used to pump out their shampoo and body wash. I used my own, but they were right in the way on the wall where you stand. I have a bruise on my arm where I hit it all the time. The breakfast was Excellent. Didn't expect eggs, sausage, waffles, cereal, biscuit and gravy, OJ, and coffee. I would stay here again. Thanks
by A verified traveler
Posted 19 Dec 2024
Good
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Brianna, Hotel Management
Thank you so much for your positive feedback!We're so happy to hear you had a great experience at Best Western Santa Fe. Your review made our day! Our whole team work very hard to keep our customers happy, but we can only do it thanks to amazing customer like you. Thanks again and hope to serve you again soon.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Brianna, Hotel Management
Thank you so much for your positive feedback!We're so happy to hear you had a great experience at Best Western Santa Fe. Your review made our day! Our whole team work very hard to keep our customers happy, but we can only do it thanks to amazing customer like you. Thanks again and hope to serve you again soon.
by A verified traveler from Bellville
Posted 8 Dec 2024
Nice stay. Clean rooms comfy bed
Comment from Hotel Management
11 Dec 2024 by Bri- Front Manager, Hotel Management
Thank you so much for your review! We're so happy to hear that you enjoyed your stay and hope you come back and see us again soon!
by A verified traveler from Bakersfield
Posted 5 Dec 2024
Fantastic service, clean, comfy bed and pillows. Great breakfast. We came in late with two young kids, Sandra at the front desk had us registered and keycards ready, even gave me milk and hot chocolate mix for them. Will stay next time we pass through.
Comment from Hotel Management
6 Dec 2024 by Brandi Krob, Hotel Management
Dear Gordon Dolven,Thank you so much for the review and your kind words! We are so happy to hear that everything was to your standards, and hope you enjoyed your stay just as much as we enjoyed having you! We hope you will come back and see us again soon.
by A verified traveler from santa ana
Posted 23 Nov 2024
Good for last minute stops when driving long distance.
Comment from Hotel Management
26 Nov 2024 by Brandi Krob, Hotel Management
Thank you so much for your positive feedback!It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit. We take pride in our property and its amenities, and we sincerely appreciate the opportunity to serve you. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. Our whole team works very hard to keep our customers happy. Your business is very important to us, and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Brandi Krob, Hotel Management
Thank you for your kind words! We're grateful for your feedback. It's our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in your visit. We look forward to the next time we're able to serve you again.
by A verified traveler
Posted 6 Oct 2024
The room was very nice but the hotel was not convenient to get to if the interstate and there were no restaurants or fast food nearby. We choose this because it was pet friendly and chose a pet friendly room but there was no indication that there was an additional upcharge for our pet. When we arrived, I was informed there was an additional $30 for our small dog. Other sites, I booked through Expedia, usually list an additional pet fee or tell you one will be charged. The staff informed me that they “have no control over that in a third party site”. That should be listed in details about the hotel/room.
Comment from Hotel Management
11 Oct 2024 by Brandi Krob, Hotel Management
Thank you for taking the time to post a review of your stay. It's great to hear that you liked our hotel’s cleanliness, and friendly hospitality service.We strive to make the experience at Best Western Santa Fe one you will remember forever. Therefore, your comments are very important to us.If there is anything that you feel like we overlooked then please let us know, and if we can be of assistance in the future.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Brandi Krob, Hotel Management
Thank you so much for your positive feedback!It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit.Our whole team works very hard to keep our customers happy. Your business is very important to us, and we value your feedback.
