Ratings based on 147 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
I would recommend a one page information sheet with walking, bus, train routes/schedules to tourist highlights; good restaurants in area
Comment from Hotel Management
26 Sep 2024 by Guest Relations Team , Hotel Management
Thank you for your feedback! We appreciate your suggestion for a one-page information sheet. We’ll take your input into consideration as we work on enhancing our visitor resources.Thanks again for sharing your thoughts!
by A verified traveler
Posted 30 Aug 2024
Updated interior and in a good location near airport and metro station. Apartment has washer and dryer, a small kitchen, a cooktop, a dishwasher, and a large fridge. There is no elevator.
Comment from Hotel Management
31 Aug 2024 by BRIK Apartment Hotel, Hotel Management
Hi Minh, Thank you for your feedback! We’re glad you enjoyed the updated interior and convenient location near the airport and metro. It’s great to hear that the apartment’s amenities, like the washer, dryer, and kitchen, were useful during your stay. We apologize for the lack of an elevator and hope it didn’t cause too much inconvenience. We’d love to welcome you back in the future!
by A verified traveler
Posted 2 Aug 2024
Parking is a problem sometimes on the street it is only 3 hours and you have to move your car or change the dash clock (weird European idea windshield clock)
No lift so if you have big or heavy luggage it is hard.
Things to improve:
- no spoon dispensers in kitchen
- no napkins or paper towel
- no ventilation in bathroom
- no glass door in shower so be careful water might get to the floor
- the living room sofa bed was not comfortable and make noises when sleeping
Good things:
- clean towels in all three rooms
-clean and comfortable pillows and sheets in all rooms
-newly renovated apartment so feels so fresh and clean
- not far from places 15 mins drive to downtown very easy access to beach and area around
- very friendly and helpful when call or message to the reception
Comment from Hotel Management
3 Aug 2024 by The Guest Relations Team, Hotel Management
Hello Nadeem,Thank you for taking the time to leave a review about us, we are happy to hear that you are all in all satisfied with your stay. If you’re traveling to our area again soon, don’t hesitate to contact us.
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by The Guest Relations Team, Hotel Management
Hi Enrique,Thanks for taking the time to share your feedback. We are glad to hear that you are all in all satisfied. We're looking forward to your next stay with us soon!
by A verified traveler
Posted 30 Jul 2024
This was a really adorable hotel. The space itself was really cute and I also loved the area as it was away from the main tourist section, so you just felt like you were in a cute city / town, without the insane hustle and bustle. If you walk around, you find a lot of cute restaurants, supermarkets, gyms, yoga classes, etc… in the area…and some nice jogging routes. With all that said, 3 stops on the nearby metro, and you are in the heart of everything.
The washer was an extreme plus for me since I usually do laundries every night :)
The staff was very responsive to all my questions as well.
Lovely stay.
Comment from Hotel Management
30 Jul 2024 by The Guest Relations Team, Hotel Management
Hi Ilana,Thanks for the kind words! We appreciate it! We're thrilled to know that you had an amazing stay with us. This is what we really want to serve you, a home away from home experience. We would be delighted to host you again soon!
by A verified traveler
Posted 24 Jun 2024
The room was fully stocked with all the items needed for a comfortable stay. The blankets were thick and warm which came in handy because the nights were a little chilly.
Comment from Hotel Management
25 Jun 2024 by Guest Relations Team, Hotel Management
Hello Richard, Thank you for your kind review! We're delighted to hear that you enjoyed your stay. Ensuring our guests have a comfortable stay is our top priority. We hope to welcome you back soon!
by A verified traveler
Posted 10 Jun 2024
It was exactly as described: clean, quiet, and well appointed. We felt very comfortable.
Comment from Hotel Management
11 Jun 2024 by The Guest Relations Team, Hotel Management
Hi Lorraine,Thank you for taking the time to leave a review about us, we are happy to hear that you are all in all satisfied with your stay. We hope your next visit is just around the corner!
by A verified traveler
Nice stay in a good location.
Posted 9 Jun 2024 on HotelsEverything was good, apartment was clean, easy to check in, easy to communicate with front desk. The only comment is it gets rather noisy on fri and sat night, and it feels like the building shakes when the wind blows in or when someone opens/closes the door (we cant really tell what is the cause), but it happened quite often. location is peaceful and close to the metro and nice cafes. Do also note that there is no elevator in the building if you are traveling with big suitcases.
Comment from Hotel Management
10 Jun 2024 by The Guest Relations Team , Hotel Management
Hi Wei!Thank you for sharing your feedback. We are happy that you enjoyed your overall stay. See you on your next visit in the city!
by A verified traveler
Posted 2 May 2024
The place was clean and in a safe neighbourhood. Very close to the metro station and I was able to get to the city centre or the airport in 15 minutes. I arrived early morning and I was able to check in early which was so nice! Appreciated having the washer and dryer to do my laundry. The reception was also very responsive at all times of the day. Would absolutely stay here again. Just a quick note that the smaller units are located on the ground floor and close to the street - the front doors are glass with just a curtain you can draw so people can't exactly look in but I did feel a little more privacy would have been nice.
Comment from Hotel Management
3 May 2024 by Guest Relations Team, Hotel Management
Hi Charlotte! Thank you so much for taking the time to give us a review. We're looking forward to your next stay with us soon!
by A verified traveler from Carlsbad
Posted 20 Oct 2023
Felt defrauded. Pictures on Expedia are not what you get. Classic bait and switch. CPH is an amazing city; but this scam took away a lot from the experience.
Comment from Hotel Management
20 Oct 2023 by Plamena, Hotel Management
Dear SamuelWe are really sorry that your experience was not optimal. We have explained to you in previous messages that the photos you saw online are the cover photo of the property and it does not necessary represent the apartment type that you booked for. We have done our best to resolve any occurring issue during your stay and have proactively reached out to you in order to assure that you have a comfortable enough experience.We are sorry to hear that you still feel disappointed.
