Ratings based on 644 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tampa
Posted 19 May 2024
Property was under renovation and we were not aware
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Director Operations, Hotel Management
Dear Guest, Greetings! Thank you very much for choosing us for your stay while in Chennai and sparing your valuable time to share the feedback on your experience at our hotel. Our entire team are delighted to receive your compliments and your words of praise on their efforts in making your stay special is very encouraging. We truly look forward to welcoming you back soon and your continued patronize with The Raintree, Anna Salai. Sincerely, Dhinesh
by A verified traveler
Under renovation - cheap room, cheap experience
Posted 11 Feb 2024 on HotelsHotel is under renovation - they did tell us right from the start. I guess the price was lower than expected for that reason. That said, a lot of the smaller things were far from 5 star level. The bedding, towels, toiletries were all just... okay? Nothing bad, but not premium. Staff were helpful and pleasant. Included breakfast was good but barely changed over 5 days so some variety would be nice.
Comment from Hotel Management
13 Feb 2024 by Director Operations, Hotel Management
Dear Guest,Greetings!At the onset, Thank you for taking your time to write a review on your recent experience at The Raintree, Anna Salai!Team here are glad in noticing your recognition on the service front and your acknowledgment towards their efforts put in during then. At the same time, kindly accept my apology for any inconvenience caused inadvertently. We have taken your feedback positively and be rest assure that all the areas highlighted will be addressed and fixed.We as team look forward in welcoming you back soon and in near future as a newly renovated hotel will cherish your stay.Warm Regards,Dhinesh
by A verified traveler
Posted 31 Jan 2024 on Orbitz
Comment from Hotel Management
2 Feb 2024 by Director Operations, Hotel Management
Dear Guest,Greetings!I would like to take this opportunity to thank you for taking the time to evaluate on your experience at The Raintree, Anna Salai.It was indeed a great pleasure to have you with us and thank you for sharing your wonderful feedback. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. We greatly value your kind patronage and look forward to the pleasure of welcoming you back.Kind Regards,Dhinesh
by A verified traveler from Bengaluru
Posted 30 Jan 2024
Construciton was gong on and it was noise and dirty too
Comment from Hotel Management
2 Feb 2024 by Director Operations, Hotel Management
Dear Guest,Greetings from The Raintree, Anna Salai!At the onset, thank you very much for taking the time to let us feedback with regards to your recent visit to our hotel.Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction, we provide to maintain and enhance the proud reputation that is synonymous with The Raintree Hotels. I am confident that having had area highlighted in your feedback, the applicable actions will be taken. Please accept my sincere apologies for the inconvenience caused inadvertently and be rest assured your comments have received our sternest attention to prevent re-occurrence.We hope you will not hold this experience apathetically and assure with the best in services.Sir, at the same time would like to inform that we have updated as below across all online portals for the guests to be aware.As part of our continued commitment, we are currently in the process of renovating our Rooms and Outlets phase wise. It is our earnest endeavour to enhance our property and facilities to offer our guests with the best of services and amenities. During the renovation period, work will commence from 09:00 to 20:00hrs on daily basis. As a result, there may be some construction noise during this period. We appreciate your understanding and what will remain unchanged is our legendary services. When we are back with our services totally in near future; it will be in an exciting and well-designed manner. Thank you for your patience as we modernize to exceed guest expectations.Warm Regards,Dhinesh
by A verified traveler from Singapore
Posted 28 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Director Operations, Hotel Management
Dear Guest:Greetings!Thank you for taking time to tell us about your stay. I am sorry if any of your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dhinesh
by A verified traveler
Posted 28 Jan 2024
Totally let down by this reservation. Upon entering the property I was told there was ongoing construction on the property and basically all amenities were off limits. I should have left right then. I decided to proceed with the stay figuring that it being a weekend construction would be non-existent or at least less. To my amazement, construction was going full force from 7am until 8pm on Saturday and the time I was there on Sunday! The hotel should show a little respect for their guests especially on a weekend. I could not even call down to the reception because my phone in room did not work. Adding to my displeasure was the hour long sound of something throwing up in another room, which the sound echoed through the vents from some other floor. Not an exciting sound to hear in the morning before breakfast. My last complaint, and probably most discusting, was that the first night I encountered 3 mosquitos at night. Two I was able to kill when I woke up throughout the night. The third actually went up my nose and bite and caused me to have a bloody nose, which got all over the blankets. Terrible and worrisome experience. I hope that I have not contracted anything from these mosquitos! The only credit I will give is to the staff and breakfast experience which I thought was excellent but was overshadowed by the constant construction noise and bugs!
Comment from Hotel Management
29 Jan 2024 by Director Operations, Hotel Management
Dear Guest,Greetings!Thank you for taking the time to tell us about your experience at The Raintree Anna Salai. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Raintree, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we have taken appropriate measures to address the problem and prevent future occurrence.I can assure you that we are committed to improving all aspects of our guest’s experience and feedback like this will only double our efforts in achieving the level of consistency we lacked during your visit. Again, sincere apology for the inconvenience caused. We appreciate you sharing your concerns, and at the same time would like to inform across all the online portals it is been updated on renovation work in place at our hotel. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dhinesh
by A verified traveler from Kendall Park
Posted 22 Jan 2024
It was noisy due to construction but the service and the quality of rooms more than made up for it . The breakfast was amazing
Comment from Hotel Management
29 Jan 2024 by Director Operations, Hotel Management
Dear Guest,Greetings!Thank you for your kind words of appreciation and encouragement. We are delighted to know that you overall enjoyed staying with us during your recent visit to Chennai.We are truly grateful for the wonderful review you have said about our hotel, team and services. At The Raintree, Anna Salai we are committed to consistently provide warm, efficient and discreet service to our guests. Their appreciation and acknowledgement are always our greatest reward. I have shared your feedback with everyone at the hotel; your appreciation means a lot and will inspire, encourage us in our continuous pursuit of excellence.We are delighted to have you as an “ambassador” and look forward to welcoming you back at The Raintree, Anna Salai soon whenever your travel plans are.Warm Regards,Dhinesh
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Director Operations, Hotel Management
Dear Guest,Greetings!Thank you for choosing The Raintree, Anna Salai for your stay and sparing your valuable time to share the feedback on your experience at our hotel online.It was a pleasure to have you as our guest and looking forward to the pleasure of hosting you again.Warm Regards,Dhinesh
by A verified traveler
Posted 13 Jan 2024
Ac didn't work, I got sick, money I paid not worth
Comment from Hotel Management
29 Jan 2024 by Director Operations, Hotel Management
Dear Guest,Greetings!At the outset, please accept my sincere apologies for the inconvenience caused to you inadvertently. I fully empathize with the situation you mentioned and I am truly sorry to have let you down.While I have shared your feedback with the concerned Head of Departments to ensure that corrective measures are taken immediately and effectively. However, we are unable to understand the sequence of events on the day what may have transpired thereafter. I assure you that the experiences you have described are certainly not representative of our usual high standards and I hope you will not allow them to forever mar your impression of our hotel.My team and I look forward to welcoming you back soon at The Raintree, Anna Salai and assure with best of services.Thank you,Best regards,Dhinesh
