Ratings based on 471 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Nice place to stay!
Comment from Hotel Management
24 Nov 2024 by Sparky, Hotel Management
Thank you for taking the time to leave us a rating. We do hope you had a good stay as it is our pleasure to give you some piece of mind and relaxation while you are here.Stay blessed, Your Friends of Americas Best Value Inn of Alvin
by A verified traveler
Posted 14 Nov 2024
Great customer service. Very friendly and helpful
Comment from Hotel Management
16 Nov 2024 by lg, Hotel Management
We are are happy to hear you had a great experience with our staff. We hope to see you on your next stay.
by A verified traveler
Posted 2 Nov 2024
I loved everything about it.Ill be going back
Comment from Hotel Management
3 Nov 2024 by lg, Hotel Management
Thank you for your feedback. We hope to see you soon.
by A verified traveler
Posted 1 Nov 2024
Great staff. The breakfast was only carbs.
Comment from Hotel Management
3 Nov 2024 by lg, Hotel Management
We thank you for taking the time and giving your feedback.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by lg, Hotel Management
Thank you for your feedback. We hope to see you on your next visit.
by A verified traveler
Posted 27 Oct 2024
The staff, when they came out to help, was not very helpful. They locked a bit of customer service etiquette. The room looked clean, but had a bad odor to it.
We will not be staying again.
Comment from Hotel Management
27 Oct 2024 by lg, Hotel Management
Hello Dustin, we are very sorry for your experience with your stay. We will look more into it and will have a talk with all staff members.
by A verified traveler
Posted 8 Oct 2024
The staff greeted us kindly and had great customer service. The room was nice and had great lighting. The only thing was there was moisture in the air , I thought it was because of the AC but I noticed when the sun rose there was a small gap in the front door. So the AC and outdoor air were mixing. The one thing I did enjoy was eating breakfast at an actual table in the lobby. They have waffle maker and me and my partner made some and enjoyed our morning before checkout.
Comment from Hotel Management
25 Oct 2024 by Sparky, Hotel Management
Thank you for leaving a review, We are happy that you had a good stay with us. We are very sorry that the humidity in Alvin Texas is extremely high. But with the knowledge you left with us about the gap under the door we will check it out and try to improve..Thank you againYour Friends @ americas Best Value Inn of Alvin
by A verified traveler
Posted 19 Sep 2024
This hotel was the worst I've ever experienced. Upon entering the room, we found dead roaches scattered on the floor. As we inspected further, we discovered there was no cold water, the toilet wouldn't flush properly, and we had to request a plunger. The shower was covered in mold, and the towels had unsightly brown stains. When we approached the management, they treated us as if we were overreacting and refused to refund us or address our concerns. Additionally, the breakfast provided had moldy bagels. I wouldn't let my family use the bedding, and I even had to purchase roach spray to avoid roaches crawling on us during the night. Unfortunately, this was the only hotel available in the area during our stay, so we had no choice but to endure this terrible experience. Avoid this place at all costs.
Comment from Hotel Management
20 Sep 2024 by Sparky, Hotel Management
We are very sorry that your stay was not up to your standards. However you showed me a picture of one dead roach you did not mention what you thought to mold or the brown stain on the towels. For all that we are truly sorry. But I did offer to change you rooms but you elected to stay in that room. I understand that you didn't like our pet fees and you ask to have a refund on the second day. Unfortunately we can not give a refund on an internet generated reservation. As I stated you needed to contact whoever you used as a travel agent to get that done. Once again we are very sorry you were not happy. Jerry from Americas Best Value Inn of Alvin
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Sparky, Hotel Management
Thank for the review. We like to receive reviews to see how we may improve your stay. Jerry from Americas Best Value Inn of Alvin
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by The front desk, Hotel Management
Thank you for choosing America's Best Value Inn.
