Ratings based on 229 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
This was a great place to stay with a toddler. Our room was clean and the staff was very accommodating. It was a short 10 minute walk to the subway/bus station. The breakfast was sufficient ( eggs, cold cuts, croissants, bread and cereal). We really loved the lattes and the staff. Would stay here again.
Comment from Hotel Management
2 Nov 2024 by Manuela Cattaneo, Hotel Management
Thank you very much for your wonderful feedback! We are very pleased that you and your child had a pleasant stay and enjoyed our breakfast and service. We look forward to welcoming you again soon.
by A verified traveler
Posted 27 Oct 2024
Walking into the bathroom has a slight step up, which is enough to cause a fall, but not clearly marked. This is an accident waiting to happen. I reported this to the front desk and was told that it was common.
This is not a problem that she could solve.
Comment from Hotel Management
2 Nov 2024 by Manuela Cattaneo, Hotel Management
Thank you for your comment. We are sorry for the inconvenience and take your comment about the step in the bathroom very seriously. Your safety is important to us and we will look into how we can make improvements here.
by A verified traveler
Posted 23 Sep 2024
Staff at check in was pleasant and very helpful in explaining everything.
by A verified traveler from Calgary
Posted 16 Sep 2024
We had a problem with our room.smelling and it got worse. The staff asked us to run all the water in the bathroom (which was yellow) and that stopped the smell. They said our room hadn't been occupied in awhile. All good after that.
Comment from Hotel Management
18 Sep 2024 by Manuela Cattaneo, Hotel Management
Dear CharlotteWe regret that you had to experience this and are nevertheless very pleased that everything was fine after several water changes.We appreciate your feedback very much and look forward to welcoming you again.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
16 Oct 2024 by Team Best Western Hotel Spirgarten, Hotel Management
Thank you for your good feedback!It would be a pleasure to welcome you in our hotel once again. Kind regards Ebi OrakweReception
by A verified traveler
Posted 7 Jul 2024
Horrible hotel. Low ceilings on the third floor and the two windows in the room were 6 inches by 6 inches (felt like prison rooms). No air flow since they don’t have air condition. The room was very hot and couldn’t sleep the whole night. The area was not the best and full of low income housing/individuals who were noisy at night. First time in Zurich and learned my lesson, wasted time and money. Did not enjoy it at all.
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 21 May 2024
This hotel was exactly as expected, however there is a very loud church bell that sounds at 7:00 and then every 15 minutes after. Not ideal if you’d like to sleep in at all.
Comment from Hotel Management
22 May 2024 by Team Bes Western Hotel Spirgarten, Hotel Management
Thank you for your feedback. We are sorry to hear that the church bell disturbed your sleep. We hope your stay was otherwise pleasant.Kind regards
by A verified traveler
Posted 16 May 2024 on Orbitz
Comment from Hotel Management
20 May 2024 by Team Bes Western Hotel Spirgarten, Hotel Management
Vielen Dank für Ihre Bewertung. Es tut uns leid zu hören, dass Ihre Erfahrung nicht vollständig zufriedenstellend war. Ihre Rückmeldung ist uns wichtig, und wir würden gerne erfahren, was wir verbessern können. Bitte kontaktieren Sie uns direkt, damit wir die Möglichkeit haben, Ihre Anliegen zu klären und Ihre Erwartungen zukünftig besser zu erfüllen.
by A verified traveler
Posted 21 Aug 2023
The hotel was pretty good in many aspects. But it didn't have A/C, and there was no proper/normal size window to open either. If we opened the window the street noise was terrible.
