Ratings based on 138 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Staff extremely nice and helpful. Enjoyed small lounge areas and dinner.
by A verified traveler
Posted 26 Sep 2024
Great property but A/C was not very effective!
Comment from Hotel Management
2 Oct 2024 by Your Team of Wasserturm Hotel Cologne, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted that you enjoyed the pristine room cleanliness and the impeccable condition of our hotel during your stay. It's great that the service provided by our team met your expectations and contributed positively to your experience.However, we regret to hear that the room amenities did not entirely meet your expectations, specifically regarding the effectiveness of the air conditioning. We understand how important a comfortable room climate is, and we apologize for any inconvenience this may have caused. Finally, we are pleased that the unique aspects of our hotel, such as its remarkable heritage as Europe's tallest water tower and the stunning 360-degree city views from our rooftop bar, left a lasting impression on you.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler
Posted 21 Sep 2024
Great
Comment from Hotel Management
24 Sep 2024 by Your Team of Wasserturm Hotel Cologne, Hotel Management
Dear Sir,Thank you for letting us know that you enjoyed your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler from Cairo
Posted 4 Sep 2024
I booked a three-night business stay at the Wasserturm Hotel Cologne, Curio Collection by Hilton, through Expedia and paid in full. I was drawn to the hotel's unique design but unfortunately checked out early on the second day. Here are the pros and cons of my experience:
Pros:
- Very Impressive design of the building
- Friendly staff at breakfast
- Beautiful Nice open-air garden area
Cons:
1. Upon arrival at 10:00 pm after a long day, the receptionist checked us in hastily without providing information about amenities like the free mini-bar or open-air garden.
2. The room lacked business amenities such as shoe polish, toothpaste, and shaving cream.
3. The bed mattresses were worn out and should be replaced, although the pillows were comfortable.
4. The air conditioning did not work effectively.
5. Lack of ventilation in the room led to a musty smell.
6. The bed sheets were soiled and stained.
7- lights in the room are very dim particularly at night.
In conclusion, as a business traveler, I do not recommend this hotel. Despite the positive aspects, the overall experience was disappointing, and I chose to leave prematurely. Unfortunately, I was charged for the full three-night stay as I had already paid upfront.
Comment from Hotel Management
6 Sep 2024 by Your Team of Wasserturm Hotel Cologne, Curio Colle, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We are delighted that you enjoyed the impressive design of our hotel, our beautiful open-air garden area, and the friendliness of our staff during breakfast. The unique architecture of our former water tower and the commitment of our staff to provide a warm and personal service are among the key aspects we take pride in.However, we are sorry that some aspects of your stay did not meet your expectations. We understand that a well-appointed room is essential for a business traveler and regret to hear that certain amenities were not to your satisfaction. Rest assured that we always strive to maintain our accommodations in excellent condition, and we regret if this was not reflected during your visit. Regarding the air conditioning, we acknowledge that the temperature control in our rooms is a significant comfort factor, and we apologize if it did not function optimally for you. We are also concerned about your observation of the room's scent and the condition of the bed sheets, and we take such feedback seriously as it helps us to improve our housekeeping standards.Nonetheless, we hope that the friendly atmosphere at breakfast and the tranquil environment of our garden provided some respite during your stay. Our hotel aims to create a relaxed and surprising experience, from the ground up to the panoramic views from our Bar Botanik. We appreciate your compliments on these elements and will continue to ensure that our guests can explore and enjoy the unique character of Wasserturm Hotel Cologne.We are hoping to welcome you back in the future. All the best.Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler
Posted 4 Sep 2024
Great building with views
Comment from Hotel Management
6 Sep 2024 by Your Team of Wasserturm Hotel Cologne, Curio Colle, Hotel Management
Dear Madam,Thank you for sharing your experience with us.It is with great pleasure that we read your kind words about your stay with us at Wasserturm Hotel Cologne, Curio Collection by Hilton.We are delighted that you enjoyed the distinctive architecture of our hotel, the impeccable cleanliness of your room, and the attentive service provided by our staff. The historical charm of our building, paired with the panoramic views from our rooftop bar, are indeed some of the unique features that we take pride in offering to our guests.It is wonderful that you appreciated the condition of our facilities, which we meticulously maintain to ensure a memorable experience for all who visit. Additionally, we are pleased to hear that our room amenities contributed to the comfort and enjoyment of your stay, as we strive to provide a warm and welcoming environment from the moment you arrive.It would be a pleasure to welcome you back. Best wishes,Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler
Posted 26 Jul 2024
The hotel is unique in a special location. The rooftop bar is amazing.
Comment from Hotel Management
28 Jul 2024 by Your Team of Wasserturm Hotel Cologne,, Hotel Management
Dear Sir,Thank you for letting us know that you enjoyed your stay.We are delighted that you enjoyed the distinctive charm of our hotel, the attentive service, and the room amenities provided for your comfort. It is wonderful to hear that our rooftop bar, with its breathtaking panoramic views, added to your positive experience. Our team takes great pride in maintaining the cleanliness of our rooms and the overall condition of our historic establishment to ensure that each guest has a memorable stay.Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler from warrington
Posted 22 Jul 2024
Not a 5 star property. Interesting building but not the same level of service and comfort that I have experienced at other Curio Hilton hotels.
Comment from Hotel Management
25 Jul 2024 by Manager, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted that you appreciated the room cleanliness, reflecting our commitment to providing a clean and welcoming environment for our guests.We apologize for certain aspects of your stay falling short of your expectations. We understand that the unique architecture of our hotel, housed in a historic water tower, may present unique challenges, and we continually strive to maintain and improve our facilities to exceed guest expectations. Our teams are dedicated to providing exceptional service, and we are sorry to hear that we did not fully succeed during your visit. We will take your comments into consideration as we work to enhance our guest experience.Located just a 10-minute walk from the River Rhine, our hotel is ideally situated for guests to explore the vibrant culture and various attractions within Cologne. We hope you had the opportunity to enjoy the convenience of our central location during your stay.We hope to welcome you back. Best wishes,Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler from peabody
Posted 21 Jul 2024
Gorgeous old fortress type building with absolutely breathtaking rooftop bar. The rooms were modern. The staff, while dealing with a worldwide cybersecurity issue, were so patient and friendly despite clearly having a lot of additional stressors. There was delicious kolsch upon arrival with little snacks. Subway is about a 2 minute walk from the door. The hotel itself is set back very private and safe. For the pricepoint, I don't think there's any place in Koln that can beat this.
Comment from Hotel Management
25 Jul 2024 by Manager, Hotel Management
Dear Sir,Thank you for letting us know that you enjoyed your stay.It is a pleasure to know that your stay at Wasserturm Hotel Cologne was memorable and enjoyable.We are delighted that you enjoyed the distinctive architecture of our historic water tower, the panoramic views from our Bar Botanik, and our modernly appointed rooms. Your kind words about our staff's friendly and patient service during a challenging situation are greatly appreciated, as we always strive to provide warm and personal hospitality. It is also wonderful to hear that the welcome treats and the convenient location of our hotel contributed positively to your experience, offering both privacy and easy access to local attractions. Lastly, we are pleased that you found our hotel to offer excellent value for your stay in Cologne.We look forward to a return visit from you in the future.Best wishes,Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Ihr Team vom Wasserturm Hotel Cologne,, Hotel Management
Sehr geehrte Dame, wir bedanken uns für Ihre Bewertung.Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Mit freundlichen Grüßen,Ihr Team vom Wasserturm Hotel Cologne, Curio Collection by Hilton
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
19 Jul 2024 by Your Team of Wasserturm Hotel Cologne, Curio, Hotel Management
Dear Sir,Thank you for letting us know that you enjoyed your stay.We are pleased that your experience was memorable.We look forward to a return visit from you in the future.Best wishes,Your Team of Wasserturm Hotel Cologne, Curio Collection by Hilton
