Ratings based on 159 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler from Boca Raton
Posted 5 Nov 2024
by A verified traveler
Posted 22 Oct 2024
The images shown of the lobby on Expedia are not an accurate depiction. We rode the elevator up to our floor and when it opened the hallway was pitch black and the lights only came on once we stepped out. The same happened when we exited our room; the hallway was pitch black and felt very unsafe. The stairwell did not have any lights at all, only a small amount of sunlight came in from the windows. There was laundry hanging over the stairwell bannisters and tons of clutter crowded the hallways. On the way to our room we passed by one room that was being cleaned but the manservant was sitting back in the chair playing on his phone with his feet up. The entire establishment felt very unprofessional and overall unsafe. So unsafe that we left within 40 minutes of our arrival and did not return; We found other accommodations elsewhere.
Comment from Hotel Management
5 Nov 2024 by ub, Hotel Management
Dear Gloria,Thank you for sharing your experience with us. I sincerely apologize for the negative experience you encountered during your stay. Rest assured, your feedback will be shared with the relevant departments for improvement. Your safety and comfort are our top priorities, and we are sorry that we fell short on meeting your expectations.We appreciate your positive sentiments and will work diligently to address the issues you have raised. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Georgia Gilantzi
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Was so easy
Comment from Hotel Management
16 Oct 2024 by ub, Hotel Management
Hello Mary, I am pleased to hear that you found our service to be easy. Thank you for sharing your positive feedback. If there were any aspects that you found challenging, I apologize for any inconvenience caused.Best regards,Georgia Gilantzi
by A verified traveler
Posted 13 Oct 2024
The hotel is walking distance from the train station, Englischer Garten, Viktualienmarkt,
St. Peter's Church and Ocktoberfest. It's such a great location.
I stayed in the apartment with 4 friends. The beds were comfortable, the shower was good and the living area was a perfect waiting area for friends to get ready. This hotel is a perfect base to sleep whilst exploring Munich.
Comment from Hotel Management
16 Oct 2024 by ub, Hotel Management
Hello Nicola, thank you for taking the time to share your feedback. I'm glad to hear that you enjoyed the convenient location of the hotel and found the amenities in the apartment to your liking. I apologize if there were any negative aspects of your stay that affected your experience. Your comments are valuable to us and we will take them into consideration for future improvements. Thank you for choosing to stay with us in Munich.
by A verified traveler
Posted 7 Oct 2024
We had plans fall through and needed a place for one night in Munich. The rooms are tiny as you would expect with the title boutique hotel. I wouldn't spend a week here but if you need a place to crash for a night or two this place will do.
Comment from Hotel Management
9 Oct 2024 by ub, Hotel Management
Lieber Kurt,Vielen Dank für Ihr Feedback zu unserem Boutique-Hotel. Es tut mir leid zu hören, dass Sie mit der Größe der Zimmer nicht zufrieden waren, aber als Boutique-Hotel sind sie in der Regel etwas kleiner. Ich hoffe, dass Sie dennoch eine angenehme Nacht bei uns verbracht haben und dass wir Sie in Zukunft besser zufriedenstellen können.Mit freundlichen Grüßen,Georgia Gilantzi
by A verified traveler
Posted 3 Oct 2024
by A verified traveler from LEWISVILLE
Posted 3 Oct 2024
Very nice. Great location and walkable to many restaurants.
Comment from Hotel Management
8 Oct 2024 by ub, Hotel Management
Thank you for your review, JASON LEWISVILLE. I'm glad to hear you enjoyed the location and proximity to restaurants. I apologize if there were any negative aspects during your stay.
by A verified traveler
Posted 18 Sep 2024
Great location. Nano helped us out and was very friendly.
Comment from Hotel Management
26 Sep 2024 by uwe, Hotel Management
Hello Rafael, thank you for your feedback. I'm glad to hear that you found our location great. I'm happy to hear that Nano was able to assist you in a friendly manner. If there were any negative aspects to your experience, I apologize for any inconvenience caused. Thank you for taking the time to share your thoughts.
