Ratings based on 518 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Bianca was super helpful and friendly. Rooms are nice and clean. Nice to have the shower separate from the sink and toilet
Comment from Hotel Management
30 Oct 2024 by Katharina , Hotel Management
Good morning Laura,thank you for your Feedback and the kind words regarding our receptionist. I will gladly pass this on. We're glad you enjoyed our clean rooms and the separate shower. Best regards
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Katharina , Hotel Management
Guten Morgen Kathrine, vielen Dank für Deine positive Bewertung!Liebe Grüße aus Koblenz
by A verified traveler
Posted 5 Oct 2024
the property was very clean but was not told the a/c was turned off for season . no screen on door to be able to leave it open for air.
Comment from Hotel Management
7 Oct 2024 by Katharina , Hotel Management
Good morning, Thank you for your review! Our air conditioning system is set to warm air in colder temperatures. This is the case throughout the hotel. We are sorry that we were unable to provide you with the desired temperatures for this reason.We would be delighted if you could visit us again anyway. Kind regards
by A verified traveler
Posted 4 Oct 2024
This hotel is generally quite nice but accessing it with a car, due to construction in the area, is quite difficult.
Comment from Hotel Management
7 Oct 2024 by Katharina , Hotel Management
Good morning, Thank you for your review of our hotel. We are sorry that the construction site prevents direct access to us as indicated by the navigation system. Unfortunately, at the moment you can only get to our hotel from the other side. We would be happy to welcome you again anyway. Kind regards
by A verified traveler
Posted 18 Sep 2024
The hotel was not as clean as I would have liked it to be. The location was great as it was in the city center. Hotel staff was friendly.
Comment from Hotel Management
7 Oct 2024 by Katharina , Hotel Management
Good morning, Thank you for your review! The cleanliness of our hotel should by no means leave a negative impression. I will of course check this internally and would be delighted if you would give us another chance and we could welcome you back again. Kind regards
by A verified traveler
Posted 3 Sep 2024
Finding the hotel was a breeze. Checking in was quick and easy. The person who checked us is in was friendly and provided us with a map and directions to the main haupstrasse district and attractions. The room was large and clean. Breakfast was great with many options. All the staff we encountered were very friendly and professional. We would definitely stay again here. Highly recommended.
Comment from Hotel Management
3 Sep 2024 by Cassandra reception , Hotel Management
Dear Donald,thank you very much for the excellent review of our hotel and your stay with us! :)Best regards
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Cassandra Rezeption, Hotel Management
Hallo Mantas, danke für die Bewertung!
by A verified traveler
Posted 28 Jul 2024
The property was wonderful. Clean and in a great location. One girl on reception was rude, nasty and actually rolled her eyes at us. The worst customer service I have ever experienced in my travels. I would not stay there again.
Comment from Hotel Management
30 Jul 2024 by Katharina , Hotel Management
Dear Genny, We are pleased to hear that you enjoyed our house and that you left us such positive feedback despite the inconvenience. We sincerely apologise for the inappropriate behaviour. This in no way reflects our otherwise pleasant atmosphere towards our guests and also towards each other. We will of course look into this matter internally and clarify the situation that occurred. It is a pity that you no longer wish to visit us so that we can show you that we can actually do better and resolve this matter. Kind regards from KoblenzKatharina
by A verified traveler
Perfect location!
Posted 18 Jul 2024 on HotelsNice, new hotel. Clean, comfortable. Friendly and helpful front desk. Perfect location!
Comment from Hotel Management
25 Jul 2024 by Cassandra Empfangsmitarbeiterin , Hotel Management
Dear Virginia, thank you for your positive review! We are delighted that you found our hotel clean, comfortable, and our front desk team friendly and helpful. We are glad you enjoyed our perfect location. We look forward to welcoming you back soon. Best regardsCassandrareception
by A verified traveler
Short stay
Posted 17 Jul 2024 on HotelsEverything was very clean and staff are exceptionally friendly. Good breakfast room options, but website does not tell you how much breakfast costs when booking. Only concern was air conditioning not working in the room. The room stayed about 85F all night which made sleeping very uncomfortable. We arrived so late at night that by the time we were in bed and noticed the room was not cooling, we were to tired to pack up and ask for another room. We were on ground floor, so did not feel safe opening patio door all night to fool room dowm. No windows other than the patio door.
Comment from Hotel Management
25 Jul 2024 by Cassandra Empfangsmitarbeiterin , Hotel Management
Dear Stacie, Thank you for sharing your experience with us. We are delighted to hear that you found our hotel clean and our staff friendly. We apologize for any inconvenience caused by the air conditioning issue in your room. Your feedback is valuable, and we will address this with our maintenance team to ensure all rooms are in perfect condition. Regarding the breakfast cost information, we will review our website to provide clearer details for our guests. We appreciate your understanding and hope that this isolated incident will not deter you from considering us in the future. Should you decide to stay with us again, please do not hesitate to contact us directly for any special requests. Thank you for choosing Sander Hotel. Warm regards, Sander Hotel
