Ratings based on 93 Verified Reviews

3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 15 Nov 2023 on Hotels
Quiet and comfortable! Stayed here while hiking the Via Francigena in late October. Property is dated but is also economical. Staff was friendly. I enjoyed the breakfast.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Oct 2023 on Hotels
5 out of 5
by A verified traveler

Posted 27 May 2022 on Hotels
Very central and easy to find. Everything was in walking distance and all the staff were very helpful.
2 out of 5
by A verified traveler

Avoid.

Posted 17 Aug 2019 on Hotels
Dirty carpets , ripped wall paper, dirty bathroom with a cracked toilet seat. Very small room with no space to open up suitcase. Very uncomfortable bed and pillows. After 8pm no staff about to complain to. By far the worst hotel I’ve stayed at.
4 out of 5
by A verified traveler

1 night stay on the Via Francigena

Posted 4 Aug 2018 on Hotels
The hotel was fine for our overnight stay, the bed was comfortable and the bathroom and shower were good. We left early in the morning so missed breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 27 Jun 2018
A perfect stop on the Via Francigena. Staff were very friendly and helpful. Would recommend
4 out of 5
by Murray

Good stay

Posted 15 Oct 2017 on Hotels
Stayed for a few days for a trade show in Lucca . Booked late so all of my regular faves were booked full. This place could use fresh paint and an upgrade here and there but the staff and the food make up for it. Great, friendly and helpful staff. Awesome dinner menu and great wines (Get the Montepulciano D'Abbruzo). Would stay again - place has character.
5 out of 5
by Ana

This traveler left a rating score only Posted 11 Apr 2017 on Hotels
1 out of 5
by Farooq from UK

Posted 29 Jul 2015 on Hotels
This hotel is a fraud,never stayed at this hotel, I was charged for this room at the time of booking and when I reached there I was told that all rooms are filled. I have been denied refund as well.
1 out of 5
by JP1432 from England

Abysmal

Posted 10 Sep 2014 on Hotels
The location of this hotel was in a pretty village about 40 minutes from the leaning tower of Pisa. The hotel was a shuttle bus, 2 trains and a 15 minute walk away from the airport which was quite inconvenient at 10:30PM. The service at the hotel was atrocious, the staff were unable to speak English which was extremely unhelpful when discussing certain details. The hotel room itself was fairly clean, but the beds were quite uncomfortable. The towels - if that's what they were - were made from a very odd fabric. The air conditioning did not work so it was a very uncomfortable night. The breakfast was limited and miniature. An extremely unpleasant stay in such a beautiful country.
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