Ratings based on 12 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2024
They DO NOT have staff at night. We tried to check in and call for assistance but were unable to do so. We ended up going to another hotel that was open and had a receptionist. We could not check into this hotel.
Comment from Hotel Management
4 Jul 2024 by Hotel Ladenmühle, Hotel Management
Hello,an information sign with two phone numbers was placed in the main building by the key boxes. Unfortunately, when you called your colleague at 00:25, there was no visible number to call back ... you were like "unknown". Our hotel allows late check-in until 23:00. Unfortunately you did not text us in advance (as other guests do) that you would have an even later Check-in. We unfortunately do not have, and do not state that we have, a 24/7 hotel reception.
by A verified traveler
Posted 22 Jun 2024
A beautiful hotel in a beautiful area! Hardly easily accessible, but worth the climb into the Erzgebirge! Facilities all shiny and new; rooms very nice. I think, however, that they made a big mistake by setting up an electronic order menu in the restaurant. It’s just exactly like McDonald’s: you make your selections on an electronic board and pay at the board. Everything is ala carte. Then you take your beverages out of a cooler and grab a bottle opener. Tap beer, for some reason, still has to be ordered at the bar and paid in cash. Meals are delivered to the table on a plastic tray—- just likeMcDonalds. Way to ruin a rustic hotel experience!!!
by A verified traveler
Wonderful forest retreat
Posted 17 Sep 2020 on HotelsGreat hotel for a nice, relaxing get away. Nestled in a beautiful valley and surrounded by forest you feel at one with nature. The breakfast was great, the restaurant good, and staff helpful. Only down side is the relatively early closing time for evening food. 20:00 seems quite early for last orders.
by A verified traveler
Posted 11 Nov 2024
Sehr gute Unterkunft. Nur mit der Essen Bestellung, etwas unpersönlich.
Ansonsten sehr zufrieden.
by A verified traveler
Posted 23 Jul 2024 on Hotels
by A verified traveler
Posted 17 Jul 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024 on Hotels
bedauerlich, daß dad Personal der deutschen Sprache nicht mächtig ist!!!
by A verified traveler
Posted 4 Jul 2024 on Hotels
Old hotel but well maintained service too bad. The chef went home before closing time.
by A verified traveler
Posted 1 Jun 2024
Schönes Hotel. Schöne Gegend. Zahlsystem beim Abendessen wie bei MacDonald und somit etwas unpersönlich. Personal nur tschechisch und dadurch ab und zu Kommunikationsprobleme. Für den Preis aber echt ein gutes Hotel.
by A verified traveler
Posted 29 May 2024 on Hotels
