Ratings based on 871 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Nice overall. Not many complaints at all.
Comment from Hotel Management
16 Oct 2024 by Quality Manager, Hotel Management
Dear Henry:Thank you for taking the time to share your review with us. We look forward to having the pleasure of seeing you back at our hotel.Best regards,Sheila Salinas
by A verified traveler
Posted 20 Sep 2024
All staff were so polite and able and willing to always help, excellent 4 day break. Rooms and en-suit was massive with jacuzzi too.
by A verified traveler
Posted 15 Sep 2024
The pool is very nice.
Comment from Hotel Management
16 Sep 2024 by Quality Manager, Hotel Management
Dear James:Thank you for taking the time to share your review with us. We look forward to having the pleasure of seeing you back at our hotel.Best regards,Sheila Salinas
by A verified traveler
Posted 15 Sep 2024
We have stayed several times and always enjoyed our stay. Your staff are exceptionally good - efficient, professional, courteous and excellent english skills. Communication before our stay was very helpful and secured our very comfortable transfers to and from the airport. Our room was exactly what we hoped for. We enjoyed breakfast in our room on 2 occasions and found room service to be excellent. Our only concerns were the haphazard local taxi service. After booking with reception and told we were number 2 or 3, others took the taxis saying they were number 2 or 3. This was quite irritating. Also Kitsume restaurant was disappointing and we were given a limited choice of dishes as everything we chose
( 3 diners ) was unavailable.
Reception staff are wonderful and nothing was too much trouble. We love the hotel and will certainly be back. Thank you.
Comment from Hotel Management
18 Sep 2024 by Quality Manager, Hotel Management
Dear John:Thank you for taking the time to share your feedback and for choosing our establishment for your stay in Altea.We are pleased to know that, overall, your experience met your expectations and that you enjoyed your stay. We greatly appreciate your kind words regarding our staff and the service provided.We have taken note of the issue with the taxi service and are in contact with the transportation company to ensure measures are taken to prevent similar situations in the future.Regarding Kitsume restaurant, we apologize for the inconveniences you experienced during your visit. Although not an excuse, our demand exceeded expectations, which led to some dishes being unavailable. We fully understand your frustration and assure you that we have taken the necessary steps to improve this aspect and avoid a recurrence.We truly appreciate your understanding and valuable comments, which help us continue to improve. Please don't hesitate to contact us for any further clarification, and we hope to have the pleasure of welcoming you again soon.Best regards,Sheila Salinas
by A verified traveler from Toronto
Posted 7 Sep 2024
The housekeeping at this place is amazing!!! The room was thouroughly cleaned every single day. The brekfast was great with so many options, the staff is nice. The only minor thing is the enforcement of the pool policies. Apperently, neither the jumping, nor the valleyballi in the pool are allowed, but some guests were consistently doing it without any objections from the pool staff. I guess, some guests are treated differentlly.
Comment from Hotel Management
11 Sep 2024 by Quality Manager, Hotel Management
Dear Jasmina:Thank you for choosing to stay with us in Altea and for sharing your positive experience.We're delighted that you enjoyed the housekeeping and breakfast options, and that our staff contributed to a pleasant stay. We also appreciate your feedback regarding the pool policies. Please be assured that our lifeguards are instructed to enforce these rules, and we apologize if this was not evident during your visit. We will increase our efforts to ensure all guests adhere to the pool regulations.We look forward to welcoming you back in the futureSincerely,Sheila Salinas
by A verified traveler
Posted 1 Sep 2024
Nice hotel and great staff. wifi a little sketchy and evening restaurant choices limited but aside from that excellent
Comment from Hotel Management
10 Sep 2024 by Quality Manager, Hotel Management
Dear Andrew:Thank you for your review. We're glad you enjoyed your stay and appreciate your feedback on the Wi-Fi and restaurant options. We look forward to welcoming you back soon!Sincerely,Sheila Salinas
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Quality Manager, Hotel Management
Dear Ian:Thank you for taking the time to share your review with us. We look forward to having the pleasure of seeing you back at our hotel.Best regards,Sheila Salinas
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Responsable de Calidad, Hotel Management
Estimado Javier:¡Muchas gracias por su valoración positiva acerca de nuestro hotel! Nos alegra saber que ha disfrutado de su estancia con nosotros y esperamos verle pronto de vuelta.Atentamente,Sheila Salinas
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Quality Manager, Hotel Management
Dear Brendan:From the SH Villa Gadea team we would like to thank you for your confidence in us during your last visit to Altea and for your positive rating.Best regards,Sheila Salinas
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Responsable de Calidad, Hotel Management
Estimada Angela:Desde el equipo de SH Villa Gadea queremos agradecerle que haya confiado en nosotros en su última visita a Altea y que haya puntuado tan positivamente.Un cordial saludo,Sheila Salinas
