Ratings based on 546 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
It was a little noisy being on the floor with work crews staying at the hotel.
Breakfast could have been better. Instead of scrambled eggs, one day they served hard boiled eggs for breakfast. No appreciated!
by A verified traveler
Posted 27 Nov 2024
Property is clean and quiet.
by A verified traveler
Posted 17 Nov 2024
Alway a great stay my family and i have stayed here a few times
Comment from Hotel Management
19 Nov 2024 by Sherrie, Hotel Management
Thank you so much for sharing your feedback. We really appreciate your business.
by A verified traveler
Posted 28 Oct 2024
I enjoyed the first half of my stay at this establishment until there was a serious issue. And once the issue occurred, I gave them every opportunity to do something; anything, to show that they cared. Instead all I received was lip service. My family and I stayed in two rooms. My room had no issues. However, during the second night of our stay my daughter noticed a bed bug crawling across the mattress of one of the beds in her room. To make a long story short, the manager Brandon, told me the general manager Sherry would have to resolve the issue. She seemed sincere when I initially spoke to her on the phone, promising to approve any credit Expedia requested, because she wanted me to be satisfied with my stay. I really don’t know what changed once we got off of the phone, but I never received a credit. And when I followed up with her, she claimed that Expedia said I wanted a credit for my whole stay, and she hadn’t approved that. I told her that wasn’t the case. She then said her exterminator noticed no signs of bed bugs in that room. Not sure if that was the truth or not, but we showed the bed bug to an employee on the night in question and took pictures as well. I made it clear that I really just wanted some form of compensation for the inconvenience, for the room in question. No one was bitten, thankfully, but we had to change rooms and I also had the risk of taking bed bugs home with me. She said she understood, would follow up with me and never did. Truly unacceptable.
Comment from Hotel Management
28 Oct 2024 by Sherrie, Hotel Management
I am sorry that you didn't have a great experience at our hotel. I have had estimator report and I told you me and my operational manager would get back to you.
by A verified traveler
Posted 23 Oct 2024
No se
Comment from Hotel Management
24 Oct 2024 by Sherrie, Hotel Management
Sorry that you did not enjoy your stay. Hope that we can do better not time you visit.
by A verified traveler
Posted 15 Oct 2024
the staff was friendly but were not prepared for the sports teams who spent the weekend as evidenced by the fact they ran out of breakfast.
Comment from Hotel Management
16 Oct 2024 by Sherrie, Hotel Management
I am sorry that we ran out of breakfast during your stay I will reach out to the breakfast attendant to see why this happen.
by A verified traveler
Posted 15 Oct 2024
The manager of this hotel, Sherri went over and above for us. We had left some important clothes and she went out and shipped them overnight for us and then followed up with me continuously until they arrived. The hotel staff was very friendly, the place was very clean and the breakfast was great. I would recommend this hotel whenever you're in the Alta vista area.
Comment from Hotel Management
16 Oct 2024 by Sherrie, Hotel Management
Thanks for your feedback me and my staff love helping and providing Quality service. look forward to having you back again at our hotel.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Sherrie, Hotel Management
On behalf of my staff I would like to apologize for not meeting your expectations. Will share this score with my staff.
by A verified traveler
Posted 25 Sep 2024
Location was ideal. Right off the highway. Quiet area. Was okay for a quick stop to rest. No frill room but it suited our needs and was reasonably priced.
Comment from Hotel Management
26 Sep 2024 by Sherrie, Hotel Management
We appreciate your business thanks for the feedback will share this with my staff hope to have you back again
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Sherrie, Hotel Management
We appreciate your business look forward to having you back again
