Ratings based on 319 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Dirty and does not seem good or safe for a family.
by A verified traveler
Posted 23 Nov 2024
The staff at the front desk very helpful
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Makisha, Hotel Management
Thank you for taking the time to provide a rating for your stay with us. We are sorry to see that your experience did not meet your expectations.If there were any specific concerns or issues during your stay, we would appreciate it if you could reach out to us directly. Your feedback is important to us, and we would love the opportunity to address any concerns and make improvements.Please feel free to contact the hotel at your earliest convenience. Thank you again for staying with us, and we hope to hear from you soon.
by A verified traveler
Posted 18 Nov 2024
Dirty, have not inroom shoes
Comment from Hotel Management
20 Nov 2024 by Makisha, Hotel Management
Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience did not meet your expectations. Unfortunately, we do not offer in-room shoes as part of our amenities, and we regret any inconvenience this may have caused.We also apologize that the cleanliness of your room was not to your satisfaction. Our goal is to ensure that every room is cleaned and thoroughly inspected by our housekeeping supervisor. Had this been brought to our attention during your stay, we would have made it a priority to address and resolve your concerns immediately.After reviewing your stay, we understand that your primary issue was wanting to be next to your second room. We are pleased that we were able to accommodate this request as soon as it was mentioned.We strive to provide each guest with exceptional service and an enjoyable experience, and we appreciate your feedback as it helps us improve. We hope you will give us another opportunity to serve you in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Makisha, Hotel Management
Thank you for your feedback. It means a lot to us as it helps us identify areas where we can improve. We sincerely apologize if your experience did not meet your expectations.We ask that you contact the hotel directly regarding any specific concerns you had during your stay. This will allow us to better understand and address any issues to ensure a more enjoyable experience in the future.Thank you again for your time and for choosing to stay with us.
by A verified traveler
Posted 12 Nov 2024
Worthless "hotel", no wifi for three days, no tv during the entire stay, first room had no a/c, no hot water. It's extremely less than what you pay for, won't recommend to my worst enemy.
Comment from Hotel Management
13 Nov 2024 by Makisha, Hotel Management
Dear Jose,Thank you for taking the time to share your feedback with us, and we apologize for the substandard experience you had during your stay. We understand how frustrating this must have been, and we always strive to provide an enjoyable experience for every guest.After investigating your concerns from November 8, 2024, we found that when you reported the air conditioning issue in the middle of the night, we were indeed fully booked, so a room transfer wasn't possible at that time. However, to provide additional comfort, we delivered a fan to your room. Regarding the TV and hot water, we were unable to verify any issues as both were working upon inspection, but we did arrange for a room change for you the following morning to further address any inconveniences.We appreciate your feedback and patience, and as a token of our gratitude, we have awarded you 2,500 Wyndham Rewards points. We appreciate the opportunity to make this right and hope you'll consider staying with us again in the future.
by A verified traveler
Posted 12 Nov 2024
They said it was free breakfast but they only have cereal and some bread. They overcharged my card and can’t give me the refund. They want me to call my bank instead.
Comment from Hotel Management
12 Nov 2024 by Makisha , Hotel Management
Thank you for taking the time to share your feedback. We apologize for any inconvenience regarding your stay and want to clarify a few details. Our property offers a grab-and-go breakfast, which includes pastries, cereal, oatmeal, a few bread items, fruit, waffles, and breakfast sandwiches, though we do not provide a full breakfast. We’re sorry if this wasn’t communicated clearly.Regarding the refund, we understand your frustration. Our team has tried multiple times to process the refund; however, it appears that your bank has restrictions in place, preventing the transaction from being accepted on your end. As discussed, you may need to reach out to your bank to resolve this. We apologize for any inconvenience and appreciate your patience in this matter.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Makisha, Hotel Management
Dear Angel,Thank you for your feedback and we apologize that your stay did not meet your expectations. After reviewing our records, we have determined that the primary concern during your stay on October 17th was your late arrival and request to have four rooms next to each other. Our team made every effort to accommodate this by placing the rooms as close together as possible.Unfortunately, no other issues were brought to the attention of our staff during your stay. Had any additional concerns been brought to our attention, we would have been happy to address them promptly to ensure your experience was comfortable.Please feel free to contact the hotel directly to discuss any further details. We hope you will consider staying with us again and give us the opportunity to provide you with an even better experience.
by A verified traveler
Posted 11 Nov 2024
Bad conditions
Comment from Hotel Management
11 Nov 2024 by Makisha, Hotel Management
Dear Jorge,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We encourage all guests to contact us directly with any concerns during their stay, as this allows us to address issues promptly and ensure your comfort.After reviewing your stay on November 6th, we were unable to verify any specific concerns as nothing was reported to our front desk team at that time. However, we value all feedback as it helps us to continually improve our services.Please feel free to contact us with any further details about your experience. We hope to have the opportunity to welcome you again and make your stay even more enjoyable.
