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"Great location and wonderful staff "

"Location was great, property was clean and the staff was awesome! Will be back for sure."

"So convenient to everything we wanted to do in Chicago! The lobby is gorgeous but the rest of the hotel pretty run down, some areas with vintage charm and other areas bordering on dilapidated. The vending machine room on 1st floor is ugly and frightening. And every machine was out of water bottles. The display cases are outdated and sad. The carpet in upper hallways worn out and faded. The Lounge was ok, but overall the on-site restaurants not appealing. The room was nice with a very lovely view of the lake. Appreciated the high ceilings, large closet and little desk alcove. Loved the laminate flooring instead of carpet. Overall clean and comfy but SO hot! No thermostat and AC barely keeping up. Was able to get a fan from housekeeping so that helped. Generally a good stay but definitely not the luxurious experience we were hoping for. "

"Stay was great Stuff was fantastic Area is great One thing which bothered me - TV was turning on on it’s own during the night Oh well"

"Very clean, great ambiance and friendly staff. I would highly recommend staying here."

"Top tier hospitality!"

"convenient location, helpful staff, good food, nice rooms"

"I haven't been to the property since it was the W hotel and it was a nice change. Frank at the front desk was AMAZING and made our check in experience effortless. My only issue was the bedand pillows were uncomfortable and the hotel was a bit warm. Our suite had two tv sets but there was only one remote and the tvs were smaller and hard to hear. It would be nice if we could use our Netflix accounts too."

"Really enjoyed our stay. Clean and comfortable room, friendly staff, would stay again. Excellent location, walking distance to so many great restaurants and bars. Check out Green Street Smoked Meats! "