Ratings based on 380 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by ANA Gala Team, Hotel Management
Dear Branislav,Thank you for your review. We appreciate your feedback and are sorry to hear that your stay did not fully meet your expectations. Your comments are valuable to us, and we will use them to improve our services.We hope to have the chance to welcome you back for a better experience in the future.Best regards,ANA Gala Team
by A verified traveler from South San Francisco
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by ANA Gala Team, Hotel Management
Thank you for your feedback, Norlando! We appreciate your review and hope to see you again soon!Best regards,ANA Gala Team
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
12 Oct 2024 by ANA Gala Team, Hotel Management
Thank you for your fantastic review, Marcial! We’re thrilled to hear you had a great experience and hope to welcome you back soon!Best regards,ANA Gala Team
by A verified traveler
Posted 5 Oct 2024
Breakfast was awesome.
Breakfast staff awesome.
Carpets were hoovered but could do with a deep clean. Beds changed regularly, bins emptied every day. Towels clean and changed when needed. Plenty of loo roll. There was a kettle in the room, but nespresso coffee pods ... ? and, no tea, no sugar and no cups. Little things like wardrobe door handles need fixing.Some of the reception staff seemed grumpy, others couldnt be more helpfull. Tram and train within walking distance. Eateries, supermarket, chemist all within walking distance.
Comment from Hotel Management
5 Oct 2024 by ANA Gala Team, Hotel Management
Dear Janette,Thank you for your review! We’re glad to hear that you enjoyed our breakfast and found our breakfast staff to be awesome.We appreciate your feedback regarding the cleanliness of the carpets and the amenities in your room. Your comments about the wardrobe door handles and the varying reception staff experiences are noted, and we will address these issues to improve our service.It’s great to know you appreciated our convenient location. We hope to welcome you back in the future for an even better stay!Best regards,ANA Gala Team
by A verified traveler
Posted 16 Sep 2024
Nice place
Comment from Hotel Management
21 Sep 2024 by ANA Gala Team, Hotel Management
Dear Debra,Thank you so much for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your time here and found our place pleasant. We hope to welcome you back soon for another great stay.Best regards,ANA Gala Team
by A verified traveler
Posted 9 Sep 2024
nice and friendly staff. But the hotel doesn't look as modern & fresh as in the photos. Facilities are old. Even the door was completely locked from inside the room, it still could be opened from outside with the key. A janitor broke in when I was in the room, right after check-in!
No service tag. There is a safety box in the room, but not usable.
Comment from Hotel Management
13 Sep 2024 by ANA Gala Team, Hotel Management
Dear Xuehe,Thank you for your feedback. We're pleased to hear that you found our staff friendly, but we apologize for the issues you experienced with the facilities and the security of your room. We understand how important these aspects are for a comfortable stay and regret any inconvenience this may have caused.We appreciate your comments and hope to provide you with a better experience in the future.Kind regards,ANA Gala Team
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
13 Sep 2024 by ANA Gala Team, Hotel Management
Dear Jovani,Thank you for your fantastic feedback! We’re delighted to hear that you had such a great experience during your stay. It’s always wonderful to know when our guests are fully satisfied.We look forward to welcoming you back soon!Kind regards,ANA Gala Team
by A verified traveler from Great Cambourne
Posted 2 Sep 2024
Very friendly staff and close to attractions
Comment from Hotel Management
7 Sep 2024 by ANA Gala TEAM, Hotel Management
Dear James,Thank you so much for your wonderful feedback! We're delighted to hear that you found our staff friendly and appreciated our convenient location close to attractions. It's always a pleasure to know when our guests have had a great experience.We look forward to welcoming you back in the future!Kind regards,ANA Gala Team
by A verified traveler from Alexandria
Posted 19 Aug 2024
Céntrico, pero no tenían parking, que estaba incluido en la recervacion.
Comment from Hotel Management
7 Sep 2024 by ANA Gala TEAM, Hotel Management
Dear Sandra,Thank you for your feedback. We’re glad you enjoyed the central location of our hotel. We apologize for the confusion regarding the parking and any inconvenience it may have caused. We are reviewing the reservation details to ensure this issue is addressed moving forward.We appreciate your understanding and hope to welcome you back soon.Kind regards,ANA Gala Team
by A verified traveler
Posted 16 Aug 2024
Air conditioning did not work before us and I am sure after us too.
NO
Comment from Hotel Management
7 Sep 2024 by ANA Gala TAEM, Hotel Management
Dear Amir,Thank you for sharing your feedback. We’re sorry to hear about the air conditioning issue during your stay and understand your frustration. Please know that we are working to resolve this problem to avoid it affecting future guests.We appreciate your understanding and hope to provide you with a better experience in the future.Kind regards,ANA Gala TEAM
