Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
It was very nice stay.
Comment from Hotel Management
4 Jan 2025 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are elated to hear that you enjoyed you had a nice stay with us. We look forward to hosting you again.
by A verified traveler
Posted 4 Jan 2025
Great getaway for a staycation. We enjoyed our stay in the room. Very comfortable bed and clean all around. The staff was kind and attentive. We will definitely be back soon.
Comment from Hotel Management
4 Jan 2025 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are pleased to hear that you enjoyed your stay, and we look forward to hosting you again.
by A verified traveler
Posted 4 Jan 2025
No hot water for the shower. Called the front desk. We were told to let the water run for 10 minutes. 30 minutes later still no hot water. Front desk did nothing to rectify the situation.
Comment from Hotel Management
4 Jan 2025 by Juliet, Hotel Management
Thank you for sharing your honest feedback with us. Looks like we missed the mark during your stay and we apologize for the experience. We will share your outcome with our leadership team.
by A verified traveler
Posted 3 Jan 2025
It was nice.
Comment from Hotel Management
4 Jan 2025 by Juliet, Hotel Management
Thank you for taking the time to rate us! We hope you enjoyed your stay and we look forward to hosting you again! Happy New Year!
by A verified traveler
Posted 3 Jan 2025
Good customer service
Comment from Hotel Management
4 Jan 2025 by Juliet, Hotel Management
Thank you for taking the time to rate us! We hope to host you again! Happy New Year!
by A verified traveler
Posted 2 Jan 2025
The location of the property was great. It was right on the marina. There were plenty of restaurants within a 10 minute walk. Humphreys by the Bay is right next door if you want a more reasonably priced accommodation for a concert. I was a little disappointed that the restaurant and bar were closed for an upcoming remodel which was not disclosed when I booked, but it was still a lovely stay. The staff was very nice and helpful.
Comment from Hotel Management
3 Jan 2025 by Jennifer, Hotel Management
Good Morning Jennifer, it was a pleasure speaking with you yesterday. Thank you for confirming that this review was meant for another property. We were delighted to hear that you enjoyed your stay with us, and we look forward to hosting you again.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We wish your hotel stay could have been a 5/5. If you could please contact us so we can discuss this in more detail with you.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are so pleased to hear that you enjoyed your stay with us. We look forward to hosting you again.
by A verified traveler
Posted 30 Dec 2024
It was clean and easy to walk around
Comment from Hotel Management
31 Dec 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are so pleased to hear that you enjoyed your stay with us, we look forward to hosting you again!
by A verified traveler
Posted 29 Dec 2024
I had a enjoyable staystaff was pleasant
Comment from Hotel Management
29 Dec 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are so pleased to hear you enjoyed your stay with us and we look forward to hosting you again!
