Ratings based on 970 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Never got my $10 casino credit, smoke filled hallways in Hotel. Room was clean and nice and quiet, bed comfortable. Pool "closed for the season" reservation didn't mention that part!
Comment from Hotel Management
19 Nov 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We appreciate your feedback and want to do better. We would like to discuss these issues in more detail with you. If you will please reach out to us we would greatly appreciate that. Thank you.
by A verified traveler
Posted 19 Nov 2024
Food setvice at machones
Comment from Hotel Management
19 Nov 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are so pleased to hear you enjoyed your stay. We look forward to hosting you again.
by A verified traveler from Arroyo Grande
Posted 18 Nov 2024
Nice Casino Hotel with friendly staff!
Comment from Hotel Management
19 Nov 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are so pleased you enjoyed your time here with us and we look forward to hosting you again.
by A verified traveler
Posted 18 Nov 2024
We almost didn’t get a room. When we went to check in the front desk asked if we booked thru a third party which we did. Then we were informed there is no guarantee for a room with a third party booking. He looked and said sorry no rooms available. He gave us the name of a hotel down the street. We sat in their lobby researching a new hotel to stay at nearby. 7 minutes later, the front desk walked over to us and said he spoke with his manager and they were able to find us a room. Talk about stress. Pretty sure I will never book through a third party again. When I make a reservation I’d like to know there is a guarantee of a room.
Comment from Hotel Management
18 Nov 2024 by Torie, Hotel Management
I am very sorry for that experience you endured. That is not correct and if you book a room, you are guaranteed that room. I am sorry for that misunderstanding. I hope other than that your stay was pleasant, and we look forward to hosting you again.
by A verified traveler
Posted 17 Nov 2024
Na
Comment from Hotel Management
18 Nov 2024 by Juliet, Hotel Management
Thank you for sharing a 5 out of 5 rating! We look forward to hosting you again! Come back to enjoy our casino, hotel, restaurants, outlet shopping, Viejas bowl, and our ice rink!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again.
by A verified traveler from CHULA VISTA
Posted 15 Nov 2024
The friendly staff.
Comment from Hotel Management
15 Nov 2024 by Juliet, Hotel Management
Hello and thank you for taking the time to shar a rating. We hope to hose you again so you can enjoy our casino, restaurants, pool, and outlet shopping. Thank you for choosing Viejas Casino & Resort.
by A verified traveler
Posted 13 Nov 2024
Was great!
Comment from Hotel Management
13 Nov 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are pleased to hear you enjoyed your time with us and we look forward to hosting you again.
by A verified traveler
Posted 10 Nov 2024
Great weekend gateway
Staff very attentive
Comment from Hotel Management
11 Nov 2024 by Juliet, Hotel Management
This is fantastic news! Thank you for taking the time to rate us 5 out of 5 and sharing your experience with us. We hope to host you again so you can enjoy the casino, dining at our restaurants, pool, and outlet shopping!
by A verified traveler
Posted 10 Nov 2024
Viejas casino has a wonderful Hotel recommend 10/10
Comment from Hotel Management
10 Nov 2024 by Torie, Hotel Management
Thank you for taking the time to review Viejas Casino and Resort. We are so pleased you enjoyed your time with us and we look forward to hosting you again.
