Ratings based on 698 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear Ana, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Denise, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Dear Viola, thank you so much for your valuable rating. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 17 Nov 2024
My room smelled of smoke and I reserved a non smoking room. I got in late and was not wanting to hassle with asking to change.
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Dear Richard, thank you for bringing this to our attention, and we apologize for the inconvenience. We strive to maintain a smoke-free environment for all our guests, and it's disappointing to hear that your room did not meet those standards. We understand that after a long day, the last thing you want is to deal with such issues, but we’d love the opportunity to make it right during your next stay. Please feel free to contact us in advance so we can ensure a room that is perfect for you. We hope to welcome you back soon.Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 7 Nov 2024
little pricey for the location
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Peijun, thank you for your feedback. We understand that pricing is an important factor, and we strive to offer competitive rates in this prime location. We’re glad you enjoyed your stay and hope to have the opportunity to welcome you again in the future. If there’s anything we can do to improve your experience, please don’t hesitate to let us know.Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 6 Nov 2024
Asked us to go to second floor when there was a room in the first floor
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Cheryl, thank you for your feedback. We apologize for the inconvenience caused by the room assignment. We strive to provide the best experience for our guests, and we'll make sure to address this with the team to ensure clearer communication in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 1 Nov 2024
I thought the overall property and stay met or exceeded my expectations. My main disappointment was the size and configuration of the bathroom. Having network television channels would have been nice.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear James, thank you for sharing your experience! We're glad to hear that your overall stay met or exceeded your expectations. We appreciate your feedback regarding the size and configuration of the bathroom, as well as your suggestion for adding network television channels. Your insights are valuable as we continuously strive to improve our guests' experiences. We hope to welcome you back in the future for an even better stay!Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Valika, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Customer Care Team, Hotel Management
Dear Robert, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 21 Oct 2024
Staff friendly
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Kathleen, thank you for your feedback! We're pleased to hear that you found our staff friendly. If there’s anything else you’d like to share about your stay, we’d love to hear it!Best Regards, Quality Inn AlpineCustomer Care Team
