Ratings based on 546 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
Very dated. Looked worn out like a place where homeless people stay for the week. Didn't feel clean though I didn't see any obvious trash or dirt. The room itself was worn - lights didn't work, cabinets didn't close, floor was sticky... Won't be back. Also found that the Expedia rate was higher than a 'normal' check in. We won't be using either Expedia or Extended Stay ever again.
Comment from Hotel Management
24 Sep 2024 by Hotel Management, Hotel Management
Dear Gary, We're delighted to read your high rating and grateful for your detailed comments. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconveniences you encountered during your stay. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 29 Aug 2024 on Hotels
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 17 Aug 2024
Very good
Comment from Hotel Management
18 Aug 2024 by Hotel Management , Hotel Management
Dear Xiaohong, Thank you for your positive feedback! We’re delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back to Extended Stay America for another excellent stay.Sincerely,Hotel Management
by A verified traveler
Posted 23 Jul 2024
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 28 Jun 2024
The staff was quite helpful and friendly. The room was perfect for my needs for my time there.
by A verified traveler
Posted 27 Jun 2024 on Hotels
by A verified traveler
It was alright
Posted 23 Jun 2024 on HotelsIt took 40 minutes to get checked in because they were trying to find a room that was clean. The front desk lady was nice and trying her best. I wasn't trying to check in early. The front desk was closed at check out time.
Comment from Hotel Management
25 Jun 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for sharing your feedback. It is nice to know you had a pleasant time. We always prioritize providing amazing hospitality. Our front desk team is always there to help you, and we are happy to know this was your experience, too. However, it is disappointing to learn about the delay in getting your room upon your arrival, and we will rework it to ensure such incidents are better handled in the future. Also, we regret your disappointment with the team's unavailability during your check-out. Please give us another opportunity to show you our service again.Sincerely,Hotel Management
by A verified traveler
Posted 20 Jun 2024
