Ratings based on 6 Verified Reviews

3.7 out of 5
3.4 Room cleanliness
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 11 Jun 2022
New building clean, quite and safe .
3 out of 5
by A verified traveler

Posted 31 Oct 2021 on Hotels
No mirror provided in all room (3 bedrooms) mirror only in bathroom. Tv no hdmi input. No wifi. Lack of ac plug socket in the apartment.
Comment from Hotel Management
22 Dec 2021 by FK, Hotel Management
Dear Guest, Sorry for late reply. We will install extra one mirror in bedrooms. All our TV come with HDMI. We are planning to install WiFi next year. Thank you for your feedback. Yours sincerely, The Management Imperio Professional Suite
4 out of 5
by A verified traveler

Wall should put frames, empty

Posted 1 Aug 2020 on Hotels
Comment from Hotel Management
2 Aug 2020 by Reservation, Hotel Management
Dear Value Guest, Thank you for your feedback. We will improve on that. Best Regards
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Jul 2020
5 out of 5
by A verified traveler

Posted 13 Jul 2020 on Hotels
Comment from Hotel Management
2 Aug 2020 by Reservation, Hotel Management
Dear Siti, Thank you for your nice review. We are looking forward to meet you again. Best regards Imperio Professional Suite
1 out of 5
by A verified traveler

Posted 19 Mar 2020 on Hotels
There is no Air cond in the hall way and the ceiling fan also not working replace stand fan but need to call many times. The staff not helpful call for garbage bad,ironing board and brooms no response. The room is nice it would be better if the service is good and the hall way have air cond
Comment from Hotel Management
14 May 2020 by Celyn, Hotel Management
Dear Mr Muhammad Radzi, Thank you for your review. And, apologize for your bad experience with us. We take every reviews and complains seriously and we have implemented our services such as the garbage bags and brooms and dustpan has been furnished into every unit. And, we are now preparing an utility room where the guest can get iron services and drinking water there for free. We hope you can give us another chance by serve you again better. We are still new and taking every guest very seriously. To show our sincere, we will contact you personally to offer you our friendly discount. Thanks, Celyn Imperio Professional Suite
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