Ratings based on 84 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
Location is perfect, bed was very comfortable. Suited our needs when we were at a wedding and only needed a bed for the night. Boutique it is not though and was rather expensive for what you get. A toilet that struggles to flush paper and abysmal workmanship on the silicone sealant round the shower. Access to room after hours and egress in the morning via a poorly maintained, rickety fire escape due to no staff on site overnight.
by A verified traveler
Posted 22 Aug 2024
It was a pleasant stay after visiting Alnwick Gardens. The room was about average size but walk up on third floor. The room was clean and as usual air conditioning was provided by opening the window. Parking is available but not for the faint of heart if you are not used to driving in the UK. Would consider staying there again if we are ever in the area.
by A verified traveler
Disappointed
Posted 8 Aug 2024 on HotelsThere was no chef so no breakfast- we had to walk into town and this was an extra cost. The room was stiflingly hot with no windows. They provided an ac unit but it didn’t cool at all.
They had no hotel WiFi only a link to the cloud with Sky.
The room was very small, no chairs cupboards or wardrobe although it was clean and the bed comfortable
by A verified traveler
Posted 7 Aug 2024
THE PROPERTY IS OBVIOUSLY IN THE PROCESS OF BEING UPGRADED BY THE NEW OWNERS.
HOWEVER THERE ARE SO MANY FAULTS WITH THE ROOMS , GENERAL ACCESS, THE COULDN'T CARE LESS ATTITIDE OF THE STAFF, FAULTY LIGHTING & PLUMBING. I THINK PUNCH TAVERNS ( THE NEW OWNERS) SHOULD BE OFFERING REDUCED ROOM RATES TO COMPENSATE GUESTS FOR THE INCONVINIENCE THE UPGRADE CAUSES OR CLOSE THE PLACE UNTIL THE RENOVATION IS FINISHED. LEFT BITTERLY DISSAPOINTED AND THERE WAS NO ONE , APART FROM A CLEANER, TO EXPLAIN OUR CONCERNS,
by A verified traveler
Posted 7 Jul 2024 on Hotels
The hotel was clean and comfortable. The room that i was in had a very high window so absolutely no view. The staff were very friendly and informed me that they had literally just taken over the property. Food wasnt an option as due to the take over they had no chef.
by A verified traveler from Red Deer
Posted 5 Jul 2024
The people were amazing and so kind and accommodating. Would highly recommend. The location was perfect.
by A verified traveler
Posted 13 Jun 2024
Run down hotel with no catering & virtually no staff & difficult access to car park. No ventilation in stuffy bedroom as windows were sealed shut. We had to use fire escape at the back for access as front door was locked overnight; no breakfast available so we saw ourselves out.
A note on the door gave a mobile number to phone in an emergency, with a warning that response time could be up to an hour!
Even Faulty Towers was better than this, tho to be fair the bed was comfortable!
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 23 May 2024
Having been responsible for making a mistake on the booking date as I wasn’t cancelling but changing I found them very inflexible as did Experian as they weren’t getting good communications either. It’s a pub not a hotel. The accommodation was good except a bad smell from the bathroom where there was no fan, and no bath mat. Duvet on bed no problem but no spare blanket in case needed. Not for the unfit as it’s up four sets of stairs and if pub is locked, up a fire escape at the back of the building. Dining room not in use nor lounge just seating in bar kitchen door left permanently open, never saw anyone cooking but don’t want to see in, doesn’t portray a nice ambience. Never anyone to speak to out of pub hours no contact details in case you had a question, a bit laid back. If they served breakfast and had a cosy area to sit it would have potential.
by A verified traveler
Posted 21 May 2024 on Hotels
