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City Hotel Tien Shan

3.5 star property
Almaty hotel in Medeu District with a 24-hour front desk and a restaurant

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for City Hotel Tien Shan

Staircase
Front of property
Living area
Pool
Living area

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room

In-room safe, desk, rollaway beds, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Living area

Deluxe Double Room

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
  • 42.0 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

In-room safe, desk, rollaway beds, free WiFi

Standard Single Room

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Free bottled water
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

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8.2 out of 10, Very Good, (101)
The price is P4,777
P5,351 total
includes taxes & fees
Dec 13 - Dec 14
Best Western Plus Atakent Park Hotel
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About the neighborhood

Map
Kunaeva Street 151/34, Almaty, 050000

What's nearby

  • Almaty Opera House - 8 min walk - 0.8 km
  • Zenkov Cathedral - 16 min walk - 1.4 km
  • Panfilov Park - 17 min walk - 1.5 km
  • Republic Square - 18 min walk - 1.6 km
  • MEGA Park - 5 min drive - 4.0 km

Getting around

  • Almaly - 10 min walk
  • Almaty Station - 12 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Vanilla - ‬1 min walk
  • ‪Афиша - ‬8 min walk
  • ‪Guinness Pub - ‬10 min walk
  • ‪Чайxана Navat - ‬9 min walk
  • ‪Хороший Год - ‬7 min walk

About this property

City Hotel Tien Shan

Hotel located in Medeu District
At City Hotel Tien Shan, you can look forward to dry cleaning/laundry services, a bar, and conference space. The on-site restaurant, Tapchan, features local and international cuisine. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and ATM/banking services
  • Luggage storage, a reception hall, and a 24-hour front desk
Room features
All guestrooms at City Hotel Tien Shan include perks such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • Flat-screen TVs with digital channels
  • Refrigerators, heating, and daily housekeeping

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: KZT 2,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tapchan

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 301 square feet of conference space

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 10000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: KZT 5000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately KZT 2000 per person
  • Airport shuttle fee: KZT 4800 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property

Property is also known as

City Hotel Tien Shan Almaty
City Hotel Tien Shan
City Tien Shan Almaty
City Tien Shan
City Hotel Tien Shan Hotel
City Hotel Tien Shan Almaty
City Hotel Tien Shan Hotel Almaty

Frequently asked questions

Is City Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Hotel Tien Shan?

Self parking is free at this property.

What time is check-in at City Hotel Tien Shan?

Check-in end time: anytime.

What time is check-out at City Hotel Tien Shan?

Check-out is at noon.

Does City Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 4800 per vehicle applies.

Where is City Hotel Tien Shan located?

Located in Medeu District, this hotel is within a 10-minute walk of Nedelka Park, Almaty Opera House, and Geology Museum. Lermontov Russian Drama Theatre and 28 Panfilov Heroes Memorial Park are also within 15 minutes. Almaly is 10 minutes by foot.

City Hotel Tien Shan Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.2/10

Cleanliness

5.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
City Hotel Tien Shan
Overall, I enjoyed my stay. The exterior is not new, but my room was nicely appointed. The water takes a very long time to get warm. Just when I was about to give up on it, it got better. Norice that I said warm. It never gets scalding hot, but it is good enough for me. The front desk usually has an English speaker available which helps a lot. Also, there is always a security guard / doorman present at the lobby. I never saw a need for one, but I suppose some people like to see that. The free breakfast buffet wasn't usually impressive, but then on one morning it suddenly was. In any case, you can request eggs if the buffet isn't doing it for you. The kitchen staff seems pretty efficient to me. The hotel is in a good, safe area. Lots of cafes and bars and things to do within walking distance or a reasonable Uber ride away.
Stayed 5 nights in Sep 2017

8/10 Good

JIGNESH

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

masa

near supermrket
Enough to stay. No more things I need. If it has a elevator, it will be more comfortable.

2/10 Terrible

Tatiana

Disliked: Staff & service, room comfort
Я не придираюсь!
Заселялась 31 октября, вечером. Отель полу-пустой. Дали номер 207. Захожу и понимаю, что с низкого второго этажа вид на оживленную улицу. Очень шумно, даже при закрытых окнах. Прошу поменять - дают 208. Соседний, по той же стороне. Прошу поменять - дают 310. Этажом выше, окна туда же. Прошу дать 311. Дают. Окна в тихий двор. При стоимости 23 000 тенге (4500 руб) в номере нет бесплатной воды в бутылках, нет ни чайника, ни чашек/ложек. Единственный стакан не поменяли после предыдущих постояльцев - он ГРЯЗНЫЙ!! Воду в ванной я спускала минут 15... горячая не пошла... Не приняв с дороги душ, ложусь спать. В 5 часов утра я проснулась от отвратительного гула непонятной природы. Он то звучал, то замолкал, потом начинался снова... Как пылесос, только хуже - очень мерзкая частота. Я поняла, как от звуков сходят с ума... Часа через полтора с трудом уснула. ОКАЗЫВАЕТСЯ, это заработало оборудование в соседнем продуктовом магазине! Это мне утром на ресепшн сказали, когда я на сутки раньше срока пошла убегать из этого ужасного места. Да, завтрак никакой! Тарелки и Глазунья к моему приходу закончилась - их не добавили. Куриные крылья я не могу без пива, блинчики холодные, кофе растворимый... Нет, я не придираюсь! Все так и было! Еэжу много, Первый раз я так вляпалась...

6/10 Okay

Verified traveler

Das Hotel war relativ zentral gelegen
Die Abbildung des Hotels im Angebot entsprach nicht der Realität (Das Hotel war zwar aus der Hotelgruppe, aber eben nicht das abgebildete