Ratings based on 64 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Saltanat Kydyralina , Hotel Management
Dear Mr. Coulson, Thank you for the positive assessment! We are glad that you were satisfied with your stay at the hotel! We appreciate the trust of our guests, thank you for choosing us! We will be waiting for you!Sincerely,Saltanat Kydyralina Guest Relation Agent of ibis Almaty Jetisu
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Yevgeniy Shrainer, Hotel Management
Dear Caroline,We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Sencirely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.
by A verified traveler
Good choice for Almaty
Posted 13 Jul 2024 on HotelsHotel was clean and comfortable. Decor was modern and neat. Location is nice with lots nearby to do, and the breakfast buffet had a wide selection of foods.
Comment from Hotel Management
15 Jul 2024 by Yevgeniy Shrainer, Hotel Management
Dear Benjamin,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at our hotel.It's great to know that you found our hotel clean and comfortable. We take pride in maintaining high standards of cleanliness and providing a cozy environment for our guests. We're also pleased that you appreciated our modern and neat decor, which we designed to create a welcoming and stylish atmosphere.We're glad that our location added to the enjoyment of your stay. Having numerous activities and attractions nearby is a significant advantage, and we're happy that you were able to take advantage of them.Lastly, we're thrilled to hear that you enjoyed our breakfast buffet and its wide selection of foods. We strive to offer a variety of options to suit all tastes and dietary preferences, and it's wonderful to know that our efforts were appreciated.Thank you once again for your kind words. We look forward to welcoming you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,Yevgeniy ShrainerGeneral manager of ibis and Novotel Living Almaty Jetisu
by A verified traveler
Trendy
Posted 13 Jul 2024 on HotelsComfortable for two nights. Great location.
Comment from Hotel Management
15 Jul 2024 by Yevgeniy Shrainer , Hotel Management
Dear Edward,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel comfortable for your two-night stay and that you appreciated our great location.We strive to provide a welcoming and comfortable environment for all our guests, and we're pleased to know that we met your expectations during your visit. Our central location is indeed one of our key advantages, and we're glad it added to the convenience and enjoyment of your stay.We look forward to welcoming you back in the future. If there's anything specific we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best regards,Yevgeniy Shrainer General manager of ibis and Novotel Living Almaty Jetisu
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Yevgeniy Shrainer , Hotel Management
Добрый день, г-жа Kostina! Спасибо за высокую оценку! Мы рады знать, что Вы остались довольны Вашим проживанием в нашем отеле! Мы всегда рады получать положительные отзывы от наших гостей, ведь они помогают нам становиться лучше! Будем ждать Вашего визита! С искренним уважением,Евгений Шрайнер Генеральный менеджер ibis Almaty Jetisu
by A verified traveler
Posted 17 Jun 2024
This is a very nice hotel. Recommend!
Comment from Hotel Management
18 Jun 2024 by Yevgeniy Shrainer , Hotel Management
Dear Jason,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback.We will be glad to welcome you again in our hotel!Sincerely,Yevgeniy ShrainerGeneral manager of ibis and Novotel Living Almaty Jetisu
by A verified traveler
Posted 25 May 2024 on Hotels
Very comfortable and convenient location.
Comment from Hotel Management
28 May 2024 by Arseniy Tagaev, Hotel Management
Dear Newel Brown,Thank you for the high rating! We are sincerely glad to know that you were satisfied with your stay! We appreciate the trust of our guests, thank you for choosing us! We will be waiting for your visit!Sincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
20 May 2024 by Arseniy Tagaev , Hotel Management
Dear Leo Wang,Thank you for the high rating! We are glad that you enjoyed everything and there were no problems during your stay! We appreciate the trust of our guests, thank you for choosing us! We will be waiting for your visit!Sincerely,Arseniy Tagaev General manager of ibis Almaty Jetisu
by A verified traveler
Posted 21 Apr 2024
Very friendly staff and very helpful. Modern and very upbeat and fun. Great Breakfast
Comment from Hotel Management
22 Apr 2024 by Arseniy Tagaev, Hotel Management
Dear Edward,Thank you for your fantastic review! We're delighted to hear that you had such a positive experience during your stay with us.Our team works hard to provide friendly and helpful service to all our guests, so it's wonderful to hear that you found them accommodating. We're also thrilled that you enjoyed the modern and upbeat atmosphere of our hotel, as well as the great breakfast offerings.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Arseniy Tagayev General manager of ibis and Novotel Living Almaty Jetisu
by A verified traveler from Meridian
Posted 10 Apr 2024
Very modern, well-equipped in a dynamic neighborhood with lots of eating/drinking options.
Comment from Hotel Management
16 Apr 2024 by Arseniy Tagaev , Hotel Management
Dear Michael Jetton,Thank you for your appreciation!We are glad to know that you appreciated the facilities and location of the hotel!Also, we are always happy to receive positive feedback from our guests, because they help us get better!We will be waiting for you at our combo hotel!Sincerely,Arseniy TagaevGeneral manager of ibis Almaty Jetisu
