Ratings based on 77 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
18 Aug 2024 by YHA Alice Springs Team, Hotel Management
Hi Jaiden,Thank you so much for your positive review and for choosing to stay with us at YHA Alice Springs! We’re thrilled to hear that you had a great experience and enjoyed your time here. Your feedback is incredibly valuable to us, and we’re always looking for ways to improve and make your next stay even better.If there’s anything specific you think we could enhance, please don’t hesitate to let us know. We look forward to welcoming you back soon!Safe travels!
by A verified traveler
Posted 3 Jul 2024 on Wotif
Great hosts, would highly recommend to anyone travelling to Alice😊
Comment from Hotel Management
5 Jul 2024 by YHA Alice Springs Staff, Hotel Management
Hi Shaun,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us. Your recommendation means a lot to us and we hope to welcome you back to Alice Springs soon.Kind regards,
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
12 May 2024 by YHA Alice Springs Team, Hotel Management
Hello Gabrielle,Thank you for taking the time to rate YHA Alice Springs. We noticed your score of 60/100, and while we wish it could have been higher, we genuinely appreciate your feedback. We’re sorry to hear that your experience didn’t quite meet your expectations.As we received no specific comments, we’re a bit in the dark about where we fell short. We’re always looking to improve, and your input is invaluable to us. If you’re willing, we would love to hear more about your stay and any suggestions you have for how we can enhance our services.We hope to have the opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations. Please feel free to reach out to us directly with any further comments or insights.Kind regards,
by A verified traveler
Posted 10 Mar 2024
Clearly room had not been cleaned properly or in a long time as there was dust all over the fan and in corners. The blinds felt dirty. There was another person's hair on my bed when I arrived (I was the first person in the room so was not another guest) I had a late check in which I did appreciate the clear instructions how to get in, however there was no instructions on where to find sheets for the bed. Luckily I was able to find them on my own.
Comment from Hotel Management
10 Mar 2024 by YHA Alice Springs Team, Hotel Management
Hi Serena,we are extremely sorry to hear that you found the room in not as satisfactory condition as we would like. We will review our cleaning procedures and ensure that such an occasion does not repeat again. In regard to late check-in, we always leave bedsheets on empty beds for guests to either claim, or they are free to change to whatever other free bed there is at the time of their arrival. They should not be difficult to find, really. We would have liked speaking with you during your stay about any of these issues as we always encourage guests to let us know about anything that may disrupt their stay so that we can resolve any issues right away.We hope next time you are in or around Alice and looking for a place to stay, you give our place another chance.We wish you all the best on your onward travel and appreciate the time you spent on reviewing us as this helps us to examine the necessary feedback from our guests.Kind regards,
by A verified traveler
Posted 22 Sep 2023
I enjoyed my stay!
Comment from Hotel Management
30 Sep 2023 by Alice Springs YHA , Hotel Management
Hi Katherine!We are so pleased you enjoyed your stay and we would love to have you back with us anytime in the future, should you happen to pass by Alice! Thank you for your kind words! Happy onward travels!Best,Alice Springs YHA Team
by A verified traveler
Posted 24 Jul 2023
Comment from Hotel Management
20 Aug 2023 by Anna, Hotel Management
Hi Glenn,thank you for the great review of our property.We are glad that you enjoyed your stay and hope to see you again soon.Kind regards,Alice Springs YHA
by A verified traveler
Posted 13 Jul 2023
Great location, great price and very friendly and helpful staff
Comment from Hotel Management
23 Jul 2023 by Alice Springs YHA , Hotel Management
Hi Benjamin, thank you kindly for your positive review of our hostel. We value your feedback and are glad to know you had a good time staying with us. You are always welcome back! Thanks again!
by A verified traveler
Posted 23 Jan 2023 on Wotif
Excellent value for money, great security, friendly staff and clean well kept facilities ie: laundry and toilets/showers cleaned daily! Kitchen at times was untidy however this was due to patrons not the staff, room was comfortable, clean and in great condition. Overall very impressed with the complex
Comment from Hotel Management
26 Jan 2023 by Anna, Hotel Management
Hi Geoffrey,Thank you for the great review of our hostel! We are glad that you enjoyed your stay and hope that you landed safely in Cairns.It was great having you as our guest!All the best,Alice Springs YHA
by A verified traveler
Posted 21 Dec 2022 on Wotif
by A verified traveler
Posted 4 Sep 2022
Excellent location for tourists. At night, can be very noisy for awhile.
