Ratings based on 480 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Vitor's Village Team, Hotel Management
Dear Leigha,Thank you for taking the time to share your experience with us at Vitor's Village. We are delighted to hear that you had a pleasant stay and rated us highly. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.We are thrilled that you enjoyed your visit and found most aspects of your stay satisfactory. Please feel free to reach out with any specific suggestions you might have. We look forward to welcoming you back to Vitor's Village and providing you with an even better experience in the future.Kindest regards,
by A verified traveler
Posted 10 Nov 2024
Everything is in walking distance including grocery stores and even a McDonalds for those who are easing into adventurous dining
Comment from Hotel Management
12 Nov 2024 by Vitors Village Team, Hotel Management
Dear Jacqueline,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at Vitors Village and appreciated the convenience of our location. Being within walking distance to grocery stores and restaurants, including familiar options like McDonald's, is something many of our guests find advantageous.We are delighted that our location contributed positively to your visit, and we hope it made your stay even more enjoyable. Your perfect rating is truly appreciated and serves as a great encouragement for our team to continue delivering excellent service.We look forward to welcoming you back to Vitors Village for another memorable stay.Kindest regards,
by A verified traveler
Posted 30 Sep 2024
I liked how they cleaned the room every day I stayed with out me asking. Very friendly and helpful with activities around the area and gave great tips for transportation. Will definitely book again. Food and drinks and hospitality was amazing
Comment from Hotel Management
3 Oct 2024 by Vitors Village Team, Hotel Management
Dear Talisa,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with at Vitors Village. Our team takes great pride in ensuring our guests have a memorable experience, and it's gratifying to know that our daily cleaning service, friendly staff, and helpful tips added to your enjoyment. We're delighted you appreciated our food, drinks, and hospitality as well. We can't wait to welcome you back on your next visit!Warm regards,
by A verified traveler
Posted 24 Sep 2024
Lovely surroundings and views. Peaceful but in easy proximity to town facilities despite steep hill.
Comment from Hotel Management
26 Sep 2024 by Vitor's Village Team, Hotel Management
Dear Robert,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the lovely surroundings and views at Vitor's Village. It's great to know that you found our location to be both peaceful and conveniently close to the town facilities.Your feedback means a lot to us, and we hope to welcome you back for another memorable stay in the future.Warm regards,
by A verified traveler from Wilmslow
Posted 5 Sep 2024
We’ve stayed here 3 times. The rooms are great, the pools are big and the pool area is cleaned each night.
Plenty of parking and a short walk to the brilliant town. The breakfast is very well priced and a good selection.
I would highly recommend this hotel.
Comment from Hotel Management
8 Sep 2024 by Vitor´s Village Team, Hotel Management
Dear Mr. Christopher,We're absolutely thrilled to receive you once again in your 3 visit and for your 5-star review! Thank you so much for taking the time to share your experience at Vitor’s Village. We are truly delighted to know that we were able to meet and exceed your expectations during your stay, especially that you have enjoid our lovely swimming pools and our delightful breakfast. We hope your time spent with us was filled with wonderful memories, and we would love to welcome you back one more time for another exceptional experience. Warmest regards,
by A verified traveler
Posted 6 Jul 2024
Property was ok, restaurant was never opened when we tried to go. Staff were okay. Rooms were decent but there were ants everywhere
Comment from Hotel Management
8 Jul 2024 by Vitor's Village Team, Hotel Management
Dear Shanna,Thank you for taking the time to share your feedback about your recent stay at Vitor's Village. We appreciate your comments and would like to address your concerns to ensure a better experience for all our guests.Firstly, we are surprised to hear about your experience with our restaurant. Our restaurant operates with specific timings: breakfast is served from 8:00 AM to 10:30 AM, snacks are available from 10:30 AM to 6:30 PM, dinner is served from 6:30 PM to 10:00 PM, and our bar is open for drinks from 10:30 AM to 10:30 PM. We strive to maintain these schedules consistently. If there was any misunderstanding or if you encountered any issues during these hours, we sincerely apologize and would appreciate more details to prevent such occurrences in the future.Regarding the issue with ants, we understand how this could have been bothersome. The Algarve region can indeed experience a higher presence of ants during the summer months. Despite our rigorous cleaning and disinfection efforts, some ants might still appear. We are continually working on improving our pest control measures and appreciate your understanding on this matter.We hope to have the opportunity to welcome you back and provide you with a fully satisfying experience. Warm regards,
by A verified traveler
Posted 5 Jul 2024
The hotel is just ok. The major downside is that there is no one that helps bring your bags/luggage to the rooms, which is annoying because the walkway isn’t even smooth so imagine dragging a 50 pound suitcase through the whole hotel on cobblestone. Mad. Then they’re so stingy with the towels. Like please is this a 4 star hotel or budget hotel?? Weird. Anyway I wouldn’t book again.
Comment from Hotel Management
8 Jul 2024 by Vitor's Village Team, Hotel Management
Dear Moriam,Thank you for sharing your feedback with us. We regret that your recent stay at Vitor's Village did not meet your expectations. We aim to provide a comfortable and enjoyable experience for all our guests and appreciate your insights.Regarding your concerns, we would like to clarify that our property does not offer concierge services, including luggage assistance. We understand that navigating with heavy luggage can be challenging for some guests, and we apologize for any inconvenience this may have caused.As for the towels, we do not provide pool towels as part of our standard amenities. Guests are welcome to bring their own or purchase them from our on-site minimarket. We strive to provide clear information about our services to avoid any misunderstandings.Once again, we appreciate your feedback and ee hope you might consider giving us another chance in the future to provide a better experience.Best regards,
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Vitor's Village Team, Hotel Management
Dear Stanley,Thank you for taking the time to provide your feedback on your recent stay at Vitor's Village. We are genuinely surprised and concerned by your 2 out of 10 rating, especially since we did not receive any complaints or concerns from you during your stay.Our team is committed to ensuring that every guest has a pleasant and comfortable experience, and we would love to understand more about what might have contributed to your rating. Your insights are valuable as they help us improve our services and facilities.If you could provide more specific details regarding your experience, it would greatly assist us in addressing any issues and enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service that we strive for.Best regards,
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Vitor's Village Team, Hotel Management
Dear Harry,Thank you for taking the time to leave a review of your stay at Vitor's Village. We are delighted to see that you had a great experience. Your feedback is incredibly valuable to us as we strive to provide the best possible service to all our guests.If there were any specific areas where you felt we could improve or if you have any suggestions that could enhance your next stay, we would love to hear from you. Your insights help us to continually refine our services and ensure that every guest has a memorable and enjoyable visit.Thank you once again for choosing Vitor's Village. We look forward to welcoming you back in the future and hope to achieve a perfect 10 on your next visit!Warm regards,
by A verified traveler
Posted 2 Jun 2024
Nice Hotel but understaffed in the Bar/Restaurant, it is positioned on a Hill so not a great location for those with mobility issues who wanted to go into the Village, easy 5 minute stroll downhill going in but torturous walk back by either available route.
Comment from Hotel Management
4 Jun 2024 by Vitor's Village Team, Hotel Management
Dear John,Thank you for sharing your feedback about your recent stay at Vitor's Village. We appreciate your kind words about our hotel and are delighted to hear that you enjoyed the peaceful environment we strive to create for our guests.We apologize for any inconvenience you experienced regarding staffing in our Bar/Restaurant. Please be assured that your comments have been taken seriously, and we are committed to ensuring that our service levels meet the high standards our guests expect. We will be addressing this matter promptly to improve our guest experience.We understand that our hillside location while providing stunning views and a peaceful atmosphere, can be challenging for guests with mobility issues for that reason we offer a complementary shuttle bus that takes our guests to the vila centre 3 times a day (except Sundays and holidays. We hope that despite this, you had a pleasant and relaxing stay. Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future.Warm regards,
