Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Excellent hotel with first class facilities and wonderful staff. Fantastic setting and couldn’t have asked for more 😊
Comment from Hotel Management
22 Nov 2024 by Rui Brito - Customer Care, Hotel Management
Dear JEREMY,It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care
by A verified traveler
Posted 16 Nov 2024
We can't say enough about our stay here! It was beautiful, clean, welcoming, and the staff were helpful, kind and knowledgable. Great cocktails and views. Walkable to the town, as well as to a beautiful beach for cave tours and a great restuarant. The Seven Hanging Valleys Trail is accessible from the resort as well, and a great way to experience the beauty of this area. We can't say enough about this hotel. We will return.
Comment from Hotel Management
17 Nov 2024 by Rui Brito - Customer Care, Hotel Management
Dear Molly,It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care
by A verified traveler
Posted 6 Nov 2024
Everything was great with this hotel -the location & quietness especially, and the ambience in lobby area was great too. Only experienced a tiny hiccup in restaurant in one evening, as we turned up without booking and the lady staff made us feeling totally unwelcoming and kept us waiting for 3 minute or so without any greeting nor smiling/eye contact, luckily another male staff turned up and took us to table & settled, we ended up having a lovely evening again- appreciated!
Comment from Hotel Management
6 Nov 2024 by Ana Gomes - Customer Care, Hotel Management
Dear Dandan, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and quietness of the hotel. We apologize for the hiccup mentioned as the issues you have reported do not represent the quality standard we so proudly act for. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
by A verified traveler
Posted 31 Oct 2024
Property & staff were amazing. The host Ricardo was especially welcoming and helpful. The hotel really exceeded expectations. A wonderful place.
Comment from Hotel Management
31 Oct 2024 by Ana Gomes - Customer Care, Hotel Management
Dear Joseph, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
by A verified traveler
Posted 30 Oct 2024
The room i stayed for 2 nights had terrible motor noise on 6th floor specifically that corridor with boiler above. Other corridor we've been moved to on that same floor was fine. Don't take room 651 corridor.
Comment from Hotel Management
31 Oct 2024 by Luminita Ferreira, Hotel Management
Dear Bruce,On behalf of the entire team of Tivoli Carvoeiro, we would like to thank you for your preference and valuable feedback. Please accept our sincerest apologies regarding the discomfort felt during your stay. Our main goal is to continuously improve our service and to guarantee the total comfort of our esteemed guest. We hope to be able to welcome you back in the near future and to offer a better experience. With our dearest regards, Luminita Ferreira, Customer Care
by A verified traveler
Posted 29 Oct 2024
Beautiful location with views off your own patio. Extensive breakfast options. Easy and ample parking. Easy walk to restaurants and stores and excursions.
Comment from Hotel Management
30 Oct 2024 by Luminita Ferreira, Hotel Management
Dear Mary,Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! It is very rewarding for us to know that you had a great experience and valued the wonderful breakfast with a wide variety of fresh products, the breathtaking scenery and the kindness and professionalism of our team. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location with breathtaking views.With warms regards, Luminita Ferreira, Customer Care
by A verified traveler
Posted 28 Oct 2024
Excellent hotel, staff are so friendly, very clean and I would recommend to anyone. Not the cheapest but you pay for what you get
Comment from Hotel Management
28 Oct 2024 by Ana Gomes - Customer Care, Hotel Management
Dear Paul, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued, especially. the staff. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
by A verified traveler
Posted 22 Oct 2024
This is an excellent hotel. The surrounding areas are awesome. The staff very friendly. Wonderful experience in general.
Comment from Hotel Management
22 Oct 2024 by Luminita Ferreira, Hotel Management
Dear Leticia,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Luminita Ferreira, Customer Care
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Luminita Ferreira, Hotel Management
Dear Gina, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Luminita Ferreira, Customer Care
by A verified traveler from LONDON
Posted 13 Oct 2024
The property was amazing but out of all of our stays as Expedia platinum members we are yet to receive any benefits.
Comment from Hotel Management
13 Oct 2024 by Rui Brito - Customer Care, Hotel Management
Dear Simon,First of all, we would like to thank you for taking the time to share your opinion with us. We regret to know that we were not able to meet all your expectations. However, we would like to clarify that upon you arrival, there was no availability for an upgrade of the room type booked. Our VIP Access perk is a 20% discount in any SPA treatment/massage that is included in your booking. Your comments are extremely important to us and will be shared with the team for continuous improvement. Should you need any further assistance, please do not hesitate! Kind Regards, Rui Brito Customer Care
