Ratings based on 545 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Marina Almeida , Hotel Management
Dear Ho-Wan, Thank you so much for taking the time to share your evaluation regarding your stay with us. It will be a true pleasure having your preference again in the future.With kind regards, Marina Almeida - Management
by A verified traveler
Posted 29 Sep 2024
Stayed 2 nights in a standard room and 2 more in a junior suite, both with beautiful views over the pools, dunes and Praia da Gale. The location was just what we needed after 4 weeks of nonstop travelling and sightseeing. Good spot if you have a car to travel the Algarve.
Comment from Hotel Management
10 Oct 2024 by Marina Almeida , Hotel Management
Dear Denise, Thank you for taking the time to share your experience following your recent stay with us. We are so glad to know that you enjoyed both rooms, especially the beautiful views over the pools, and beach.It is wonderful to read that our location provided the relaxation you needed after your travels. The Algarve is indeed a fantastic region to explore, and we are glad our hotel served as a convenient base for your journey.We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future. Should you plan another visit, please do not hesitate to contact us for any assistance.Best regards,Marina Almeida - Management
by A verified traveler
Premium location by the beach with nice pool area.
Posted 2 Sep 2024 on HotelsThe place is wide and common areas are great. Location, by the beach, is luxury.
Room (Junior suite) was good but found the bathroom too small for a suite. The main room is also not big and has no TV in the room (only the living room has).
Service is not 5 star - rooms are not perfectly arranged. Food and beverage service is a little bit slow.
Comment from Hotel Management
3 Sep 2024 by Marina Almeida , Hotel Management
Dear Gonçalo, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed our spacious common areas and the prime beachfront location of our hotel. Your kind words about the junior suite are much appreciated.We regret to learn that certain aspects of your experience did not fully meet your expectations. We apologize for any inconvenience caused by the size of the bathroom and the absence of a TV in the bedroom area. Please be assured that your comments regarding the room arrangement and service have been noted and will be shared with our team for further improvement.Regarding the food and beverage service, we sincerely apologize for any delays you experienced. Your feedback is invaluable in helping us enhance our service and ensure a more seamless experience for our guests.We hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a stay that exceeds your expectations in every way.With kind regards, Marina Almeida - Management
by A verified traveler
Posted 18 Aug 2024
Was remarkably impressed. The design of the hotel and its facilities meant it never felt busy or overcrowded even at the peak of summer. All staff were helpful and attentive. Breakfast was a really lovely selection. Would stay again. Obrigada!
Comment from Hotel Management
31 Aug 2024 by Marina Almeida , Hotel Management
Dear Caroline, Thank you very much for your kind review. We are delighted to hear that you were impressed with the design of our hotel and that you enjoyed a peaceful and pleasant stay, even during the peak of summer. It’s wonderful to know that our team was able to provide attentive service and that you appreciated the breakfast selection.We look forward to welcoming you back in the future. Obrigada!Marina Almeida - Management
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Marina Almeida , Hotel Management
Dear Madia, Thank you sou much for taking the time to share your amazing evaluation regarding your stay at our hotel. It will be a true pleasure having your preference again in the future. Warm regards, Marina Almeida - Management
by A verified traveler
Posted 15 Aug 2024
When we checked in we discovered that the gym and hairdresser was shut due to refurbishingn no mention prior to this as we would have cancelled and booked elsewhere
Comment from Hotel Management
31 Aug 2024 by Marina Almeida , Hotel Management
Dear Jasvier, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and wanted to clarify that while we do not have a hairdresser on-site, this service is available at our neighboring hotel, Salgados Palace. Additionally, our gym was accessible upon request, or you could have used the gym at Salgados Palace free of charge. We strive to ensure our guests have a pleasant stay, and we are sorry if this information was not communicated to you. We hope to have the opportunity to welcome you back in the future.Kind regards, Marina Almeida - Management
by A verified traveler from Richmond
Posted 29 Jul 2024
We loved the location of this hotel. Very close to the beautiful beach. The beach was the highlight of our stay.
The hotel was just ok. We didn’t have hot water twice including the morning we had to head to the airport. It was terrible since we had two small kids with us. Also, we only found out our fate included breakfast only during check out. While check in the staff could have informed us. The check in process was also just ordinary.
While we will definitely recommend the location but not the hotel.
Comment from Hotel Management
30 Jul 2024 by Marina Almeida , Hotel Management
Dear RHAUL, Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location near the beautiful beach, and that it was a highlight of your stay.We sincerely apologize for the inconvenience you experienced with the hot water, especially considering you were traveling with young children and had an early departure. This is certainly not the standard we aim to provide, and we understand the frustration it caused.Regarding the breakfast inclusion, we regret any confusion that occurred. We would like to clarify that all reservations at our hotel do include breakfast, and this should have been clearly stated in your booking confirmation. Additionally, it is our standard procedure for our Front Office team to inform guests of all hotel facilities, schedules, and booking details during check-in. We apologize if this was not adequately communicated to you.We appreciate your recommendation of our location and will strive to enhance the overall guest experience. Your feedback is invaluable to us as we continually seek to improve our services.Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future for a more seamless stay.With warm regards, Marina Almeida - Management
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Marina Almeida , Hotel Management
Dear Alexander, Thank you so much for taking the time to share your amazing evaluation regarding your recent experience with us. It will be a true pleasure having your preference again in the future. With kind regards, Marina Almeida - Management
by A verified traveler
Posted 24 Jun 2024
Great location and outstanding customers service.
Breakfast boring, the same every day for 7 days.
Comment from Hotel Management
6 Jul 2024 by Marina Almeida , Hotel Management
Dear Romana, We would like to thank you so much for taking the time to share your amazing evaluation and comments regarding your stay with us. It is truly rewarding to know that we were able to provide you a fantastic experience and it will be a true pleasure having the opportunity to welcome you again in the future.With kind regards, Marina Almeida
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by Marina Almeida , Hotel Management
Dear Agnieszka, Dear guest, Thank you so much for taking the time to share your evaluation regarding your stay with us. It is truly rewarding to know that we were able to provide you an overall great experience and it will be a true pleasure having the opportunity to welcome you again in the future.With kind regards, Marina Almeida
