Ratings based on 202 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Certain members of the reception were rude, attitude was poor. Very unfriendly and not welcoming at all. However the property was nice
by A verified traveler from Skegness
Posted 2 Nov 2024
Great property, reception very helpful.
by A verified traveler
Posted 26 Oct 2024
by A verified traveler from Ossining
Posted 16 Oct 2024
On my two weeks travel thru Spain in Portugal, we came across this beautiful spot Albufeira lovely but what made this location special was Sao Rafael Holydays amazing villas clean perfect location, beautiful pool 3 blocks from the most beautiful beach ..
Beatriz she’s wonderful person, always there for you.. Im coming back for sure!
by A verified traveler
Posted 8 Sep 2024
The location is great. Walking distance to couple beaches. One of the beaches has a nice beach restaurant where you can choose your fresh fish and they will grill it for you. Albufera is less then 10 min away by taxi. We liked it because the location is very quiet. It felt that we are by our selfs there. The only thing that I didn’t like is that the bed had this cover over the mattress and under the sheet the protection that you would use for a baby cribs. Like some plastic that sounds like when you move and makes extra warm at night. That should go!
Comment from Hotel Management
31 Oct 2024 by Mónica Campos - Assistant Manager, Hotel Management
Dear Artis, first of all, thank you very much for staying at São Rafael Holidays. We appreciate your comments as they help us to improve the service provided to our guests. We hope to welcome you again.
by A verified traveler
Posted 31 Aug 2024
Property was much bigger than expected. Short walk from the beach and hiking trails. Staffs were very friendly and helpful.
by A verified traveler
Posted 21 Aug 2024
The area is super nice! Walking distance to two beautiful beaches, both with beachside restaurants, paddleboard rentals, etc… The hotel is intimate, almost closer to a BNB than a hotel. This is not a luxury hotel, but I felt like we found a gem of a place to stay with great service, continental breakfast, private pool
by A verified traveler
Posted 21 Aug 2024
Nice propert
Comment from Hotel Management
30 Aug 2024 by Mónica Campos - Assistant Manager, Hotel Management
Dear Stefano & Daniela,Thank you for the feedback and for staying with us.
by A verified traveler
Posted 10 Aug 2024
We rented a 3 bedroom Palm villa , when we tried to check in at 4 our room was not ready ( not a big deal) and was asked to come back a little later. We explored the area a little and on our return at 5 was told that there was a maintenance issue with our accommodation (the main bedroom with walkout to upstairs patios whole drape assembly had fallen off the wall ) we’re told that they locked the room and if it was ok if we just used it as a 2 bedroom.I told them we definitely needed a 3 bedroom unit, they had no other availability and could not move us. I told them I would take the unit as is so it took another hour for them to clean the extra room for our check in was delayed till 6pm. This particular unit is getting a little tired overall, things like loose hand rail at top of stairs tile trim in upstairs bathroom not flush deadbolt on front door disabled with screw kitchen and living room tables with glass stains. The overall cleanliness I would rate a 3 out of 5 ( I ended up having to give the outdoor patio floor a wash down (no big deal).All the other properties we stayed at provided some laundry detergent for a few loads as well as a roll of paper towels in the kitchen they did not ( would be nice if they had. The underground parking was a joke unless you are driving a small car VW golf your not going to fit but ample outdoor parking . I would say that the staff especially the property manager was very kind and helpful and apologized for the inconvenience of the drapes
Comment from Hotel Management
13 Aug 2024 by Mónica Campos - Assistant Manager, Hotel Management
Dear Mr. Cristopher Mayer, first of all, thank you for choosing our hotel and thank you for your comments as they help us to improve the service provided to our guests. Once again we apologize for any inconvenience caused during your stay, especially the urgent and unexpected maintenance of the 3rd bedroom and the lack of availability to offer another similar villa. However, it is important to note that at the moment of check-in we informed you and immediately refunded one night of your 3-night stay, to compensate for the late check-in and the inconvenience caused. Thank you once again for staying. Best regards.
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Mónica Campos - Assistant Manager, Hotel Management
Thank you for choosing São Rafael Holidays.
