Ratings based on 83 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Front Desk Needs to Inform New Guests
Posted 14 Aug 2024 on HotelsThe air conditioning in our room wasn't getting cold. The front desk told us they would set it colder remotely from the standard low of 21 degrees Celsius. We needed to go down 3 more times at which point the front desk called maintenance 3 times before finally waking him up. We were never told that if you open the balcony door you must turn on the air conditioning again.
We handed our beach towel to housekeeping when they asked for them. When we went to the front desk to get replacements we were chastised for giving our towels to housekeeping and only to return them to the front desk.
When we asked about beach lounges we were informed that we would need to pay a private vendor for them and that the hotel formerly had an agreement to supply lounges for hotel guests, but not anymore.
Otherwise the hotel was fine. We left feeling that the hotel was 'nickel and diming' us.
Comment from Hotel Management
29 Aug 2024 by Antonio Almeida - Hotel Manager, Hotel Management
Dear Mr. Jeffrey, We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams.We would like to thank you for staying at Pestana Alvor South Beach and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards,
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 5 Jul 2024
by A verified traveler
No owner verification by VRBO
Posted 26 Jun 2024 on HotelsDear Sir/Madam,
I am writing to formally lodge a complaint regarding a distressing incident of fraud I recently experienced through your platform, VRBO.
I reserved a property listed on VRBO for a stay from 06.26 to 06.30. The property was listed under the ID 3718445 and was managed by Éric Melun. I paid the full rental amount via your platform, with the expectation of a seamless and enjoyable vacation.
However, upon my arrival on 06 26, I was unable to reach the property owner by phone, despite numerous attempts. Later that day, I received a message from the owner informing me that the property was no longer available. This information was delivered to me on the very day I was supposed to check in, leaving me stranded without accommodation and causing significant distress and inconvenience.
This situation has not only disrupted my plans but also led to unexpected expenses as I had to urgently find alternative accommodation. Moreover, the lack of verification and support from VRBO in ensuring the reliability of property owners is deeply concerning and has seriously undermined my trust in your platform.
Comment from Hotel Management
29 Jun 2024 by Antonio Almeida - Hotel Manager, Hotel Management
Dear Sir/Madam,We understand your frustration regarding this incident; however, it seems this issue is unrelated to our hotel, Pestana Alvor South Beach. We do not have any records of reservations or attempts to contact us via phone or email from you.In the Pestana group, we have a dedicated central reservations team that addresses customer inquiries daily. Given the details you've provided, it appears that your complaint pertains to a different property or platform, specifically VRBO.We kindly request that any negative reviews concerning our unit be removed, considering the explanation provided.For any further assistance or clarification, please feel free to contact us through the information provided on our website. We are here to help in any way we can.
by A verified traveler
Posted 21 Jun 2024
Very quiet hotel ideal for a good chill out. Wouldn't recommend for children as nothing for them to do. Will be going back to this hotel.
Comment from Hotel Management
27 Jun 2024 by Pestana Alvor South Beach , Hotel Management
Dear Guest,Thank you for your feedback. We're delighted to hear you enjoyed the quiet and relaxing atmosphere of our hotel.We understand that our hotel may not be ideal for children due to limited activities for them. However, we appreciate your understanding and are thrilled to know you plan to return.We look forward to welcoming you back soon.Best regards,Pestana Alvor South Beach Team
by A verified traveler
Posted 24 May 2024 on Hotels
Such a shame , very in experienced staff , everything is hardwork , they’re just not “ on it “ for this class of hotel of the prices . The staff let the hotel down , rooms are average o wouldn’t say it’s a suite it’s very compact and facilities don’t replicate on both rooms . I’d say this hotel doesn’t warrant the star rating of the cost of staying here sadly .
Comment from Hotel Management
30 May 2024 by Antonio Almeida - Hotel Manager, Hotel Management
Dear Mrs. angela,We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests.We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations.We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.
by A verified traveler
Posted 9 May 2024
Nice location on the beach. Breakfast offered a wide variety of choices. Access to beautiful beaches. Rooms well appointed and updated. Drinks at bar were a bit pricey but convenience was appealing. Seadeck restaurant next to resort was highly recommended by resort staff but not very good.
Comment from Hotel Management
10 May 2024 by Antonio Almeida - Hotel Manager, Hotel Management
Dear Mr. Don, On behalf of our entire team at Pestana Alvor South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor South Beach.Best regards,
by A verified traveler
Helpful staff
Posted 8 May 2024 on HotelsOnly stayed for one night. Found the staff to be very pleasant and helpful, particularly the barman, breakfast staff and reception.
Not too keen on the music from the bar at 7.30am. Ask for a room away from the bar.
Comment from Hotel Management
10 May 2024 by Antonio Almeida - Hotel Manager, Hotel Management
Dear Mrs. Christine,On behalf of our entire team at Pestana Alvor South Beach, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Alvor South Beach. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Alvor South Beach and regain your trust during your next visit.Warm regards,
by A verified traveler
Posted 4 Apr 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Antonio Almeida - Hotel Manager, Hotel Management
Dear Mr./Mrs,On behalf of our entire team at Pestana Alvor South Beach, we would like to thank you for taking the time to provide us with your feedback. It is a real pleasure for us to have you as our Guest.Best regards,
by A verified traveler
Posted 20 Jul 2023
