NDS Prestige Guest House and Suites - NDS Hotels Reviews

Dear Patricia, First of all, thank you very much for choosing NDS Prestige for your recent stay and for taking the time to share your experience. We apologize that our reservation policy and due to the COVID-19 pandemic, we have some services of our closed unit, namely the reception service with an extended opening hours, but in the end you are the one who scheduled a time to make your check -in between 15:00 and 16:00 and did not show up at the property until 18:30. Regarding the lack of Housekeeping service, how can you say such a thing? How did your room appear clean and disinfected? If you remember correctly, the lady checked out before 09:00 and all the Housekeeping staff enters the service at 09:00, I think that's why she didn't see our colleagues. As for the fact that her shirt was forgotten, once again it was the lady who did not meet the time she would pick up at the Guest House, as she well remembers the lady said she would pick it up at 14:45 pm and only showed up at the place at 18:00: 00, image recorded by our video intercom. What can I tell you more? That you made a reservation and didn't read the reservation policy as you should have, that our timetables are mentioned correctly and you didn't respect them. That our unit being a Guest House has all the comfort of a hotel room and all the equipment from the mini bar, hairdryer, air conditioning, safe, flat screen TV, keys to access the property and digital card room, a good sommier with a good mattress, a noble daily cleaning service (from 09:00 to 17:00) that the reviews of previous guests speak for themselves (4.7 out of 5), and to finish, I repeat that you cannot blame the property of not having a Housekeeping team because your stay was just one night, and in this case it is impossible to enjoy the same service because you didn't do the daily cleaning/stay of your room. I believe that we should be correct in making an assessment, not calling into question the professionals who work hard for you and have fulfilled all the schedules requested by you and have not missed any. Finally, the entire NDS Prestige team wishes you a great rest of your vacation, but that, for that, never forget to consult the conditions offered by the hotels where you intend to stay overnight. The entire team is looking forward to the opportunity to welcome you back. Kind Regards The management and the staff of NDS Prestige Guest House and Suites

Stima Barbara, Grazie per aver dedicato del tempo in segno di apprezzamento dei nostri servizi e le parole che ci ha fatto raggiungere attraverso il vostro commento utile. Tutta la squadra di NDS Prestige vede l'ora di essere in grado di darvi il benvenuto alla prossima occasione. Sinceramente La direzione e il personale della NDS Prestige Guesthouse and Suites

Estimado José Antonio, El personal de NDS Prestige, todo ha hecho para proporcionarles una agradable estancia. Esperamos verlos de nuevo, mucho en breve! Mejores Saludos La gerencia y todo el equipo de NDS Prestige Guest House and Suites

Dear Mercedes, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guest House and Suites

Dear Michael, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guest House and Suites

Dear Jayne, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guest House and Suites

Dear Mrs. Jayne Muir, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guesthouse and Suites

Dear Mohamed, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guest House and Suites

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guesthouse and Suites

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards The management and staff of the NDS Prestige Guesthouse and Suites