Ratings based on 504 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
I enjoyed my stay at the hotel.
Comment from Hotel Management
11 Nov 2024 by Muthu Oura Praia Hotel, Hotel Management
Dear Cynthia Cecelia James And Maria,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us. Providing our guests with a comfortable and memorable experience is our top priority, and it’s wonderful to know that we met your expectations.Please know that your positive feedback inspires our team to keep delivering the very best. Should you return to the area, we’d love to welcome you back and make your next stay even better.Warm regards,Sid NaiduManagerMuthu Oura Praia Hotel.
by A verified traveler
Posted 27 Sep 2024
Limited facilities
Comment from Hotel Management
28 Sep 2024 by Muthu Oura Praia Hotel, Hotel Management
Dear Jo- Ann,Thank you for sharing your feedback with us, as it help us improve our hotel and the services we offer. We are glad to hear you liked the cleanliness of our hotel, although your stay with us did not fully meet your expectations. Your opinion is essential and it will be taken into account for future improvements. We hope you can give us a second opportunity to change your first impression. Looking forward to welcome you for a more enjoyable experience. Best regards,Natalia PérezCustomer CareMuthu Oura Praia Hotel
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Sid, Hotel Management
Dear John,Thank you so much for your positive review! We greatly appreciate you taking the time to share your experience with us. Your support means a lot, and we're delighted to know that we could meet your expectations.Should you need anything in the future or have any feedback to share, we would love to hear from you. We’re always here to help!Warm regards,Sid NaiduMuthu Oura Praia Management.
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Muthu Oura Praia Hotel, Hotel Management
Dear Joanne, Thank you very much for sharing your experience with us. The opinion of our guests is very important to improve our hotel and the services we offer. We look forward welcoming you in future visits!Best regards,Natalia Pérez VelázquezCustomer CareMuthu Oura Praia Hotel
by A verified traveler
Posted 4 Aug 2024
The AC for our room barely worked and beds were uncomfortable.
Rooms are outdated.
Comment from Hotel Management
4 Aug 2024 by Sid Naidu, Hotel Management
Dear MUKORO, IVAN,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the air conditioning and the comfort of the beds. Your comments about the room's condition are noted, and we understand how important these aspects are for a comfortable stay.We are currently working on updates and improvements to our rooms to ensure a better experience for our guests. In the meantime, please know that we are committed to addressing these concerns promptly.We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future. If you have any further details or suggestions, please feel free to contact us directly.Best regards,Sid NaiduMuthu Oura Praia Management.
by A verified traveler
Posted 2 Jul 2024
Overall an amazing experience! Great location, great food and a lovely area.
Comment from Hotel Management
2 Jul 2024 by Sid Naidu, Hotel Management
Dear Martha,Thank you for sharing your wonderful feedback! We’re delighted to hear that you had an amazing experience with us. It’s great to know that you enjoyed our prime location, delicious food, and the lovely area surrounding our property.We strive to create memorable experiences for our guests, and your kind words inspire us to keep delivering exceptional service. We look forward to welcoming you back for another fantastic stay soon!Best regards,Sid NaiduMuthu Oura Praia Hotel
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Sid Naidu, Hotel Management
Dear Mark,Thank you so much for your positive review! We are delighted to know that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to hear that we met your expectations.If you have any specific highlights or details you'd like to share about your visit, we’d love to hear more! Your feedback helps us continue to improve and provide the best possible service to our guests.We look forward to welcoming you back soon!Best regards,Sid NaiduManager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Sid , Hotel Management
Dear Fiona,Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations.If you have any specific feedback or highlights from your visit that you’d like to share, we’d love to hear more about what made your experience enjoyable. Your insights help us to continually improve our services.We look forward to welcoming you back soon!Warm regards,Sid NaiduManagerOura Praia Hotel.
by A verified traveler
Absolutely top staff :-)
Posted 3 Jun 2024 on HotelsThe staff at this hotel are 10/10.
We moved from another hotel that was horrible, we was allowed to check in early & check out late. They was able to dry a couple items of clothing at short notice as the balcony wasn’t in direct sunlight.
Second time we have stayed here & would use another hotel again.
Comment from Hotel Management
5 Jun 2024 by Suman Rawat, Hotel Management
Dear Mr. Danny,Thank you for shaing feedback with us. We are happy to read that our staff assisted you with early check-in and late checkout and helped you dry the clothes. We look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
by A verified traveler
Posted 31 May 2024
Let us check in early, lovely helpful staff! My room was great. Enjoyed my stay!
Comment from Hotel Management
31 May 2024 by Suman Rawat, Hotel Management
Dear Ms. Uzma,Thank you for sharing feedback with us. We are happy to read that you received an early check-in and found our staff helpful.We look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
