Ratings based on 168 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Not the cleanest property we’ve stayed at. Ants in the kitchen and washroom very dated.
Comment from Hotel Management
21 Sep 2024 by Receção Clube Oceano, Hotel Management
Good afternoon, dear Kathleen.Thank you for your comments, which will help us to improve our services.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Receção Clube Oceano, Hotel Management
Obrigado por ter escolhido o Luna Clube Oceano , pelos seus comentários o que nos incentiva a melhorar.Esperamos revelo novamente na nossa unidade.AtentamenteLuisa Duarte
by A verified traveler
Posted 26 Jun 2024
We only stayed one night. The purpose bad was to use the local Beach club they have amazing Bali’s bed . We used the hotel as a base .
Grocery store next door and snack bar the other side . Although no food or drink on site very easy to get near by . Price was good value for the time of year and location . I would stay again
Comment from Hotel Management
27 Jun 2024 by Receção Clube Oceano, Hotel Management
Good morning .Thank you for review.We hope to welcome you again.Best regards.Luna Clube OceanoLuna
by A verified traveler
Posted 27 Apr 2024
All the staff were very helpful and wonderful people. No complaints what so ever in that department. The place was very clean but we found the room very dated.
Comment from Hotel Management
27 Apr 2024 by Ana Vieira, Hotel Management
Dear Mister Jose Manuel , Thank you for telling us about your stay at our hotel. We are delighted to know that you had an enjoyable stay. We are sorry that something did not live up to your expectations. We would like to assure you that we will look into the matter and take steps to improve so that you will be pleasantly surprised the next time you stay with us. We look forward to welcoming you again soon! Kind regards, Ana Vieira Ass manager
by A verified traveler
Posted 23 Apr 2024
This was a great hotel to stay at. The front clerks were very kind and helpful. We were only there one night but it was very relaxed. Easily checked in and out with no hassle.
Comment from Hotel Management
26 Apr 2024 by Ana Vieira, Hotel Management
Dear Customer , We appreciate your comments regarding your recent stay at LunaHoteis. It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you again. Kind Regards, Ana Vieira
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by ana, Hotel Management
Dear Gerrie, Thank you for your review regarding your stay at Luna Clube Oceano. We are constantly striving to provide the best service to our Guests and we are delighted that you had such a great experience. Our guest satisfaction is our main purpose. We all look forward to the opportunity of welcoming you back in the near future. Kind regards, Luna Clube Oceano
by A verified traveler
Posted 18 Oct 2023 on Hotels
by A verified traveler
Posted 27 Sep 2023
Spacious room with limited view of the ocean. Furnishings very dated, tub very difficult for older guests.
Comment from Hotel Management
28 Sep 2023 by ana, Hotel Management
Dear Customer Thank you very much for sharing your feedback regarding your recent stay at Luna Clube Oceano. We are happy that you enjoyed our location. We hope to have the opportunity to welcome you again at our Hotel. With best regards, Ana Vieira Ass. Manager,
by A verified traveler
Not as described BUT amazing location
Posted 14 Aug 2023 on HotelsWe booked and informed hotel that it was our honeymoon. Checking in we were given worst room in hotel, a wheelchair room with no balcony and a wet room shower. The receptionist started apologising before we even got to the room!! We found 2 cockroaches that night. We were upgraded the next day w bottle of Prosecco in our room which we appreciated, however this wasn’t the end of problems. We only stayed a week, and the first 4 days were spent begging reception to give us a fridge with a working freezer section. Our fridge had no shelves in door so can’t fit an open bottle of wine in fridge. We spent €20 on ice creams for them all to melt in freezer. The service man was so rude saying there was nothing he could do, we tried defrosting it, no luck and angry by this point. Day 4 we eventually got a new freezer and another 24hrs later it was cold enough to freeze, so we had ice creams in our apartment on the last day. I think this was absolutely disgraceful considering how much it is to stay here, and I think a fridge freezer for your cold drinks/bottle of wine/ice creams is THE biggest reason you pay for apartment rather than hotel room on holidays. Reception were only okay with dealing with all this. Warning the hotel has NO BAR & NO RESTAURANT open which isn’t mentioned and a poor gym. Rowing machine broken, only weights up to 5kg so useless for men. Very little atmosphere apart from stag dos, BUT quiet enough to get beds in morning. LOTS of hair on floor in room after cleaning
Comment from Hotel Management
8 Sep 2023 by ana, Hotel Management
Dear Customer , Thank you for choosing our Hotel Luna Clube Oceano for your stay and for sharing your personal opinion. It certainly deserved our best attention. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with your recent experience, that don't reflect our standard. We truly hope you will consider visiting us again and give us the chance to provide you with a genuine Clube Oceano experience. We hope to be able to welcome you back sometime soon. Thank you Ana Vieira - Luna Clube Oceano
by A verified traveler
Posted 11 Jul 2023
Good property, large room, reception helpful, great location - near beach and in between old and new town. Nothing flash but great base
Comment from Hotel Management
29 Jul 2023 by ana, Hotel Management
Dear Mister CananThank you for telling us about your stay at Luna Clube OceanoWe are delight to Know that you had a enjoyable stay.We look forward to welcoming you again.Kind RegardsAna VieiraAss. manager
