Ratings based on 592 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Epic Sana is a stunning hotel. Starting from the lobby right through to hotels grounds was all beautiful. The front desk was very helpful and friendly. Our room faced the ocean view and was set up beautifully. They made it extra special as it was our wedding anniversary.
The breakfast was incredibly good and lots of food. This hotel is worth every penny spent. I can’t wait to return!
Comment from Hotel Management
20 Nov 2024 by EPIC SANA Algarve, Hotel Management
Dear Giovanni,Thank you so much for your kind review! We’re happy to hear that you had such a wonderful experience at our hotel, especially as you celebrated such a special occasion as your wedding anniversary. It’s fantastic to know that you enjoyed everything from our lobby to the grounds, and that our front desk team made you feel welcome and cared for. We’re also delighted that you loved your ocean-view room and the extra touches to make your stay memorable. Breakfast is a favorite for many of our guests, so it’s great to hear that it exceeded your expectations as well.We truly appreciate your kind words and can’t wait to welcome you back for another memorable stay! Best regards,EPIC SANA Algarve
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by EPIC SANA Algarve, Hotel Management
Dear Bruce,We would like to thank you for choosing EPIC SANA Algarve Hotel for your stay.We were saddened to know that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your feedbcack and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,EPIC SANA Algarve
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by EPIC SANA Algarve, Hotel Management
Dear Madhuri,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort in the near future.Best regards,EPIC SANA Algarve
by A verified traveler
Posted 31 Oct 2024
One of the best properties we've stayed in. The Premium rooms are spacious with big balcony and great ocean views. Highly recommneded. Breakfast is also good spread. Worth the five stars.
Comment from Hotel Management
1 Nov 2024 by EPIC SANA Algarve, Hotel Management
Dear Mrs Janet,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and that our Premium rooms, spacious balconies, and ocean views made your visit extra special. It’s also fantastic to know you found our breakfast selection satisfying and felt our property deserved its five-star rating.We truly appreciate your recommendation and hope to welcome you back soon for another memorable experience!Warm regards, EPIC SANA Algarve
by A verified traveler
Posted 25 Oct 2024
Most amazing hotel. We had an absolutely amazing holiday at a better than five star hotel.
Comment from Hotel Management
29 Oct 2024 by EPIC SANA Algarve, Hotel Management
Dear Roy, Thank you so much for your wonderful review! We're thrilled to hear that your holiday exceeded your expectations! Providing a memorable and luxurious experience for our guests is our priority, and knowing we achieved that for you makes our day.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve
by A verified traveler from POOLVILLE
Posted 25 Oct 2024
Absolutely beautiful room and property! The staff was wonderful and we enjoyed everything about our stay. We wish we had longer to spend there!
Comment from Hotel Management
29 Oct 2024 by EPIC SANA Algarve, Hotel Management
Dear Paulette,Thank you for your lovely review! We’re delighted to hear that you enjoyed the room, the property, and that our team made your stay special.It’s always wonderful to know our guests leave with fond memories and wanting more time here! We’d love to welcome you back anytime to make your next stay even more memorable.Kind regards,EPIC SANA Algarve
by A verified traveler
Posted 22 Oct 2024
Highly recommended
Beautiful hotel and excellent facility and staff
Comment from Hotel Management
22 Oct 2024 by EPIC SANA Algarve, Hotel Management
Dear Saba,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and facilities.This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve
by A verified traveler
Posted 20 Oct 2024
Attentive and friendly staff all over the hotel; from the kids club to the reception and dining area - the people really made our stay what it was.
We had a small recurring issue with one of the lights in our room and were swiftly re-housed in a nearby, upgraded room which was great.
The hotel was wonderfully clean and tidy, plenty to do between the beautiful beach/spa/pools/fitness classes and also very nearby padel courts.
My partner and daughter are vegan - there was not an abundance of vegan options, but at breakfast the hotel were very helpful in making vegan alternatives where possible like pancakes in the morning; they had all the basics like plant based ‘dairy’ foods and they sourced vegan cheese for us, and had plenty of recommendations for restaurants in the area with good vegan options.
There’s a small, quiet square with a small supermarket, shops, restaurants and bars just outside the grounds which was really handy for lunch and a few evenings to eat out, Pizzeria Falésia especially.
We’d wholly recommend and would visit again; especially during a nearby vegan food festival in Loule in September!
Comment from Hotel Management
23 Oct 2024 by EPIC SANA Algarve, Hotel Management
Dear Michael, Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our staff, from the kids' club to the reception and dining areas, contributed to making your stay special. We’re glad that we could swiftly resolve the issue with the room and provide you with an upgrade.It's wonderful that you found the hotel clean and well-equipped, with plenty to keep you and your family entertained, from the beach to the spa and fitness classes. We’re especially pleased that we could accommodate your partner and daughter’s vegan dietary needs, and we appreciate your feedback on the vegan options. We’re always striving to improve and will certainly take this into account for future menus.Thanks again for your thoughtful review, and we hope to see you soon!Kind Regards,EPIC SANA Algarve
by A verified traveler
Posted 15 Oct 2024
Great friendly staff
Comment from Hotel Management
17 Oct 2024 by EPIC SANA Algarve, Hotel Management
Dear Peyman,Thank you for your positive review!We're delighted to hear that our team welcomed you warmly and met your expectations. Hospitality is one of our top priorities, and it’s always great to receive such feedback. We hope to have the pleasure of welcoming you back soon!Best regards, EPIC SANA Algarve
by A verified traveler from Livingston
Posted 30 Sep 2024
Staff not willing to move much. Especially when it comes to breakfast. Impossible to get coffee refill. They hide behind the pillars and don’t want to help.
Comment from Hotel Management
1 Oct 2024 by EPIC SANA Algarve, Hotel Management
Dear Theodore, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our service during breakfast. This is not reflective of the high standards we strive to maintain. Your comments have been taken very seriously, and we will address this with our team to ensure that every guest receives attentive and proactive service throughout their stay. We appreciate your honesty and hope to have the opportunity to provide you with an improved experience in the future. Warm regards, EPIC SANA Algarve
