Ratings based on 283 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The staff were excellent but the bedroom, especially the bathroom and toilet, were in need of an upgrade
by A verified traveler
Posted 24 Oct 2024
Staff were very friendly but not very efficient. They failed to book our golf lesson on the first day, despite confirming by email that they had. Service was very slow in the restaurant and staff failed to inform us that several of the limited meat choices were not available at dinner, until 20 minutes after sitting down. Only one of the two restaurants was open and we were not informed about this is advance. While the rooms were clean, there were regular problems with bad smells from the drains and our key cards kept failing and had to be re-programmed.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 28 Sep 2024
A real Gem of an hotel and our visit was made enjoyable throughout.....
The hotel is lovely with a touch of grace and in a great position for acces to the beach and restaurants in Praca
The staff are friendly and helpful throughout
Our only frustration would be the complex air conditioning in the bedrooms which is a small issue in the entire scheme of things
Look forward to our next visit
by A verified traveler
Posted 21 Sep 2024
Staff were a bit grumpy at times and the air con in the room was too loud but otherwise a nice hotel in a great location.
by A verified traveler
Posted 17 Sep 2024
Enjoyed our stay
Our room was a little tired and not 5 star
The rest of the hotel , staff and food excellent
by A verified traveler
Posted 16 Sep 2024
Booked the room due to the room rate, however upon arrival realised the hotel was pretty isolated and needed to catch expensive cabs to other locations.
Restaurant options were pretty limited and quality of food fell short.
Pool itself was good (but cold despite being advertised as being heated), however decking required to be replaced,
by A verified traveler from Crowborough
Posted 16 Sep 2024
We’ve been coming here for around 15 years and it is sad to see the hotel”s decline and listen to others complaining around the pool and say they are not coming back anymore, which sadly I have to agree with.
We had a Premium room as always but I think the complaints about the classic rooms are fair.
In all these years of coming here we’ve never once been given an upgrade so it’s pretty annoying to hear them being given to others every time we come. We came for our 20th anniversary, we didn’t even get a card!
The pool area is massively in decline. Heating from the 1st Sept is virtually non existent as it’s set to 27, this is not enough to claim you have a heated pool, complained during our visit twice but no change in temperature made and therefore rendered the pool unusable for me and many others.
The pool was rebuilt about 8 years ago it’s not been maintained. It has lots of black mould and grime.
The boards by the pool area are broken and dangerous, many older people walking around lose their balance when one of the boards collapses under foot. This should be a constantly maintained area and it’s not. Maintenance was allocated to painting the yellow stripes on the hotel to blue instead.
The pool area is filthy. The same rubbish sat on the floor all week, tables don’t get wiped and glasses lay rolling. Not enough staff apparently!
To hear the staff asking if you want to leave a tip for
Reception when you check out is dreadful!
by A verified traveler
Posted 15 Sep 2024
A hotel of two halves. If you're lucky and get the new extension, the rooms are lovely but you could be unlucky and get the retro 1980s version which needs a complete update.
Very much a golfers hotel so expect groups of males.
by A verified traveler
Posted 26 Aug 2024
Just need to improve the pool decking I went over on my ankle twice due to loose boards but great hotel apart from that sorry to have to mention it but it’s an accident waiting to happen
Comment from Hotel Management
7 Sep 2024 by Melani Viegas, Hotel Management
Dear Mr. Alan,Thank you for sharing your feedback following your recent visit at Dona Filipa Hotel.Whilst we are naturally pleased to see your top score for your stay, we apologise for the incident and rest assured that Maintenance has been working on the pool deck so that its condition can be improved.We look forward to welcome you in a near future.Best regards,Melani ViegasGuest Relations
