Ratings based on 492 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
All staff we encountered were accommodating and friendly. Special shout out to the night desk….Lionel. The room could use a refresh, some of the furnishings are growing very tired.
by A verified traveler
Posted 27 Oct 2024
5 night stay. Average $ 175 a night. They call them selves 4 star. In my opinion a 2 star AT BEST
Good : location view from our room. Excellent !
Bad : wait for it :
1) 2 steps in the MIDDLE of the room heading to the bathroom ( yellow hazard tape on steps that DOES NOT glow in the dark) … not a problem … since
2) THE DARK CURTAINS DID NOT WORK . So steps not a problem could see them
3 ) THERE IS NO A/C … they say this is a 1968? Property “ acqua cooled”. Water running thru pipes cools the room.
Complained about it to management. Room is too hot. Sent mechanics. Could not fix it.
Day 4 : sent us a table fan. They say only 1 in the building. Does NOT WORK IN THE 3 inappropriately located outlets.
Day 4 night : THERE IS NO RUNNING WATER … Management says will sort it out in morning.
Obviously no water no aqua cooling … hot room
Day 5 morning. 2 mechanics come up. No water. management's says you are ON YOUR OWN IT IS GOVERNMENT ISSUE. Rosa house maint manger brings standing fan that WORKED ! Water finally trickles in 12 noon. Half day of vacation gone !
Management refused to compensate us any way. Also did not sincerely apologize either. GM never came up to even talk.
There were no other rooms the maintenance guys said … similar issue. No water.
THE WORST FACILITY WE HAVE STAYED IN …. BY FAR. NEXT MONTH TURN 70 and TAKE 4 INTERNATIONAL TRIPS A YEAR. This was terrible experience.
Ps : no iron table in room asked only got iron
Comment from Hotel Management
7 Nov 2024 by Costa, Hotel Management
Good morning Mr. Kumar,Thank you very much for your stay and for your comments. We apologize for what didn't go so well. We will be very gratefull to welcome you again in a future. Best regards, Hotel Management & Staff
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Costa, Hotel Management
Good afternoon,Thank you very much for your stay & nice review. We will be very happy to welcome you, again at our hotel.With our best regards,The Management & Staff.
by A verified traveler
Posted 6 Oct 2024
Everything was wonderful..Jorge was extremely helpful with travel, tour, and overall information. Ines was gracious and extremely helpful and accommodating to our requests and made sure everything perfect for our stay. Would definitely stay there again! Views from the hotel are magnificent!!
Comment from Hotel Management
8 Oct 2024 by Costa, Hotel Management
Dear Mr. Paul,Thank you for your stay & comments. We appreciate your visit and hope to always improve your experience at our Hotel.Best regards Belver Hotel Boavista & SPA Team
by A verified traveler
Posted 4 Oct 2024
Excellent service
The best breakfast options
Very clean rooms
Room service available every day
Near every thing
5 mins walk to old town
5 mins walk to the beach
Incredible location
One point : the elevator was out of order .. no problem for me because I always take satires to do more activities.
In general very good option
Comment from Hotel Management
8 Oct 2024 by Costa, Hotel Management
Dear Farzaneh,Thank you for your stay & comments. We appreciate your visit and hope to always improve your experience at our Hotel.Best regards Belver Hotel Boavista & SPA Team
by A verified traveler
Posted 23 Sep 2024
DO NOT STAY HERE. I chose this hotel based off photos on the Expedia website and the hotel website. The room I received was NOTHING like the photos shown. The photos shown are of a clean room, modern with new furniture and all together it is a nice room. The room I received was absolutely nothing like the picture. The room was an ugly green paint with cranks down the entire wall in the main room and the bathroom. The furniture was not only old but also cracked, peeling, and wobbling. The bed was not as shown but rather a mattress on massive wood board sticking out that I knocked right into. When bringing this up to the front desk I was told they get this issue often and have brought it up to management but they refuse to change the photos. THIS IS UNACCEPTABLE. THIS IS A BAIT AND SWITCH. I spoke with the manager the next morning and emailed as well and they couldn't care less, obviously because it was prepaid. DO NOT STAY IN THIS DUMP.
Comment from Hotel Management
27 Sep 2024 by Costa, Hotel Management
Good morning,Thank you very much for your stay and for your comments. We apologize for what didn't go so well. All of our rooms have unique decor. The room you stayed in is an executive room and all of these rooms have different themes. . We will be very gratefull to welcome you again in a future. Best regards, Inês Costa / Assistent Manager
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Inês Costa, Hotel Management
Good morning Mr. Ali,Thank you very much for your stay, and for your very good review. We wish to welcome again at our Hotel. With my best regards, Inês Costa / Assistent Manager
by A verified traveler
Posted 12 Sep 2024
great staff
Rooms need maintenence
Comment from Hotel Management
12 Sep 2024 by Inês Costa, Hotel Management
Good afternoon Mr. John,Thank you very much for your stay, and for yo and review. We wish to welcome again at our Hotel. With my best regards, Inês Costa / Assistent Manager
by A verified traveler
Posted 14 Aug 2024 on Hotels
Très bon séjour,avec une très belle vue sur la mer époustouflant.Dommage pour un 4 étoiles sa aurait besoin d’ être rafraîchi au niveaux des plafonds (fuite climatiseur).piscine trop froide ,mais dans l’ensemble très bon séjour.
Comment from Hotel Management
15 Aug 2024 by I, Hotel Management
Merci pour votre commentaire & pour votre reservation. Nous vérifierons la situation avec notre équipe afin d'y répondre. Nous apprécions votre visite et espérons toujours améliorer votre expérience dans notre hôtel.ComplimentsL'équipe du Belver Hôtel Boavista & SPA
by A verified traveler
Posted 7 Aug 2024 on Hotels
Amazing location and balcony views
Room spacious
Roof repairs ongoing
Pool needs some cill cleaning
Food average
Manager/ reception via George and Nuno
Excellent and helpful
Comment from Hotel Management
8 Aug 2024 by Costa, Hotel Management
Good afternoon,Thank you very much for your stay, and for your good rating. We wish to welcome again at our Hotel. With my best regards, Inês Costa / Assistent Manager
