Ratings based on 292 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Food was unreal - especially non meat options which was surprising. Facilities are high standard ,staff friendly too. Thoroughly recommend if you're looking for a place to relax
Comment from Hotel Management
6 Nov 2024 by 3HB Hotels, Hotel Management
Dear MAHIR, Thank you so much for your review! We're absolutely thrilled to hear that you had such a great experience during your stay with us. It's fantastic to hear that you enjoyed our food options, the quality of our facilities and the friendliness of our staff. We're so grateful for your words, and we can't wait to welcome you back someday.See you soon.The 3HB Hotels team
by A verified traveler
Posted 20 Oct 2024
Great food—Large selection. Wish we would have planned on being there longer.
Comment from Hotel Management
6 Nov 2024 by 3HB Hotels, Hotel Management
Dear carrie, Thank you so much for your review! We're absolutely thrilled to hear that you had such a great experience during your stay with usWe're delighted that you enjoyed the quality and variety of our food. Furthermore, we can't wait to welcome you back someday for a longer stay! Thank you for choosing us!See you soon.The 3HB Hotels team
by A verified traveler from Pointe Claire
Posted 14 Oct 2024
Excellent
Comment from Hotel Management
6 Nov 2024 by 3HB Hotels, Hotel Management
Dear Teresa,It is with great satisfaction that we have received your review of our hotel. For us, it is very important to know that you enjoyed an excellent stay with us.Thank you very much for your feedback!We hope to have the privilege of receiving your visit again in the near future.See you soon.The 3HB Hotels team
by A verified traveler
Posted 24 Sep 2024
Check in and check out was very smooth. All staff were very friendly and went above and beyond to make sure that we had a lovely stay. Rooms and facilities were very clean. The beach was walkable down the cliff and that provide =d much needed exercise especially after the irresistible food which we was provided in all restaurants within the hotel. Wonderful stay and will definitely go back!
Comment from Hotel Management
6 Nov 2024 by 3HB Hotels, Hotel Management
Dear Moleen, Thank you for taking the time to share your experience at 3HB -Guaraná. We are pleased to know that you enjoyed a wonderful stay with us.Our team strives every day to provide the best possible experience for our guests, so it is gratifying to learn that our efforts are recognized.It's heartening to read that you appreciated our cleanliness standards and the quality of our food. We are grateful for your kind words and look forward to welcoming you back in the future. We will be here to ensure you have another memorable stay!Kind regards,The 3HB Hotels team
by A verified traveler
Posted 21 Sep 2024
Positives - very clean rooms, oriental and Mediterranean restaurants make a change from the main dining area and not limited to how many times you can use them. Safe in the room is great.
Negatives - loungers could be cleaned. The oriental restaurant is closed on Sundays and Mondays. The pools are freezing cold. The lower ground spa pool and jacuzzi are also very cold. In my opinion for what we pay we should get heated pools. Entertainment in the M bar is good but repeated so much that it’s too much. I would expect the same stuff for each week but in two weeks I heard all of the same stuff at least 6 times, likely more. At every meal they take your room number and how many are dining and I can’t think of why. It’s all inclusive so this makes no sense to me, but maybe they have their own reasons.
Overall a nice place but wouldn’t go again. I’ve had much better experiences at other all inclusives.
There are two beaches, the smaller one about 5-8mins walk and 126 steps to the large one which is beautiful.
Vilamora Marina is lovely and a 10-15min walk to the beautiful beach which is stunning with bars and places to eat, amazing actually.
Comment from Hotel Management
6 Nov 2024 by 3HB Hotels, Hotel Management
Dear Jacqueline,Thank you for sharing your feedback. We're delighted to hear that you found our room very clean and safe , and that you appreciated our themed restaurants.At 3HB Guaraná, we work daily to provide a service of excellence to our guests, so we regret knowing that we failed and could not exceed your expectations.Regarding the water temperature, we confirm our outdoor pools are not heated, nor advertised as such. This is a concern our management will take into account in future improvement opportunities . However, a major refurbishment is not foreseeable at this moment. Nonetheless, the temperature of the indoor pool and jacuzzi is regulated according to the standards defined for this type of common space, in order to maintain the health and safety conditions of the water, being therefore at a maximum temperature of 28º.For adults, we try to provide an evening entertainment programme with various types of shows and activities, so we regret that we did not meet your preferences.Rest assured that your concerns deserve our full attention and that your comments have been shared with management to improve the quality of our service .Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust.Kind regards, The 3HB Hotels team
by A verified traveler
Posted 19 Sep 2024
Enjoyed the hotel perfect for our short break
Comment from Hotel Management
6 Nov 2024 by 3HB Hotels, Hotel Management
Dear Ian, Thank you for taking the time to share your experience at 3HB Guaraná. We are pleased to know that you enjoyed a perfect stay with us.We are grateful for your words and look forward to welcoming you back in the future for a longer stay.See you soon.The 3HB Hotels team
by A verified traveler
Posted 2 Sep 2024
Great if you have kids, was very loud.
Comment from Hotel Management
11 Sep 2024 by 3HB Hotels, Hotel Management
Dear Sarah,Thank you for sharing your feedback with us. It is with great satisfaction that we learn that you enjoyed your stay at 3HB Guaraná.We hope to have the privilege of receiving your visit again in the near future. See you soon. The 3HB Hotels team
by A verified traveler from Wiesbaden
Posted 15 Aug 2024
A bit overcrowd, some restaurants are not always available without an early reservation. Cleaning is excellent but more than once the staff forgot to replace all the towels.
Surroundings are safe and walkable but in a day or two you can easily visit everything there.
Apart from that, we really loved everything else, especially the warm staff.
We would like to come back one day.
by A verified traveler
Posted 10 Aug 2024
Would recommend
Comment from Hotel Management
12 Aug 2024 by 3HB Hotels, Hotel Management
Dear Jay, We do sincerely appreciate your review about our hotel. For us, it's very important to know that you enjoyed your stay at 3HB Guaraná.Thank you very much for your recommendation. We are really proud of our work. We hope to have the privilege of receiving your visit again in the near future. See you soon. The 3HB Hotels team
by A verified traveler
Posted 9 Aug 2024
Excellent week we wil be back
Comment from Hotel Management
12 Aug 2024 by 3HB Hotels, Hotel Management
Dear Rob a., We're overjoyed to hear that you found everything about your stay excellent! Knowing that you intend to return is the best feedback we could wish for. We can't wait to welcome you back for another spectacular stay in the future! See you soon.The 3HB Hotels team
