Ratings based on 216 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Brilliant place for some October sun with great staff, good pool, stunning cliffs and beach, plus fresh gluten free buffet options daily. Only a 10min walk to a very well stocked local supermarket and many excellent local restaurants in Olhos dÁgua. The apartment was clean and spacious, and although a complimentary bottle of water was provided, it could do with a cafetiere/coffee machine (especially as complimentary tea, coffee, oil and salt/pepper is not provided).
Overall, I would still highly recommend it.
Comment from Hotel Management
5 Nov 2024 by 3HB Hotels, Hotel Management
Grammar & Spell CheckedDear Natalie,Thank you for taking the time to share your experience at 3HB Falésia Garden. We are pleased to know that you enjoyed a great stay with us.Our team strives every day to provide the best possible experience for our guests, so it is gratifying to learn that our efforts are recognized.It's amazing to read that you appreciated the gluten-free options on our buffet, the location of the hotel , and the comfort of your apartment.Rest assured your concerns deserved our full attention and that your comments have been shared with the management to improve our service.We are grateful for your words and look forward to welcoming you back in the future.Kind regards,The 3HB Hotels team
by A verified traveler
Posted 30 Sep 2024 on Hotels
Superb new renovated apartment
Loved everything about this stay
Comment from Hotel Management
2 Oct 2024 by 3HB Hotels, Hotel Management
Dear Francine, Dear Julie,Thank you for taking the time to share your experience at 3HB Falésia Garden. We are pleased to know that you enjoyed a wonderful stay with us.Our team strives every day to provide the best possible experience for our guests, so it is gratifying to learn that our efforts are recognized.We are grateful for your kind words and look forward to welcoming you back in the future. We will be here to ensure you have another memorable stay!Kind regards,The 3HB Hotels team
by A verified traveler
Posted 28 Sep 2024
The room was uncomfortably loud all night (not other guests but some sort of rattling noise). The space in the room was fine but a fair amount of mold in the shower grout.
Comment from Hotel Management
5 Nov 2024 by 3HB Hotels, Hotel Management
Dear Rajiv,Thank you for sharing your feedback with us. We truly value your input and apologize for any inconvenience caused by noise during your stay. Maintaining a peaceful environment for all our guests is a top priority, and we regret that you did not experience this during your time with us.Please be assured that our property is typically known for its tranquility , as highlighted by many of our guests. We are disappointed to learn that this was not your experience on this occasion.If we had been aware of these situations during your stay, we could have found an alternative and thus provided you with the alternative apartment.We truly hope that we will have the pleasure to welcome you again to regain your trust.Kind regards,The 3HB Hotels team
by A verified traveler
Posted 18 Sep 2024 on Orbitz
We have a toddler daughter and were so impressed by the ease of the resort and its many amenities. The breakfasts and dinners were top notch cuisine with numerous tasty choices. The playground and pools are super clean, unique, and fun to use. The immediate access to the beach allowed us to go several times and then have lunch at the resort. The rooms were spacious and clean. We liked the openness to children and the proximity to get downtown and participate in tours of the Algarve. Everyone was so kind and hospitable at the resort!!! We could not have been happier with our four night stay! Our two year old keeps telling us she loves the playground and pool and wants to return!
Comment from Hotel Management
2 Oct 2024 by 3HB Hotels, Hotel Management
Dear Julie,Thank you so much for your glowing review! We're absolutely thrilled to hear that you had such a great experience during your stay with us. It's fantastic to hear that you enjoyed the variety of our food, our facilities and the comfort of your apartment. Our team strives every day to provide the best possible experience for our guests, so it is gratifying to learn that our efforts are recognized.We are grateful for your kind words and look forward to welcoming you back in the future. We will be here to ensure you have another memorable stay!Kind regards,The 3HB Hotels team
by A verified traveler
Posted 26 Aug 2024
Great stay at the Falesia Mar. Lovely bar, great pool and spacious room.
Comment from Hotel Management
10 Sep 2024 by 3HB Hotels, Hotel Management
Dear Sarah, Thank you for taking the time to share your experience at 3HB Falésia Garden. We are pleased to know that you enjoyed a great stay with us.Our team strives every day to provide the best possible experience for our guests, so it is gratifying to learn that our efforts are recognized.We are grateful for your kind words and look forward to welcoming you back in the future. We will be here to ensure you have another memorable stay!Kind regards,The 3HB Hotels team
by A verified traveler
Posted 21 Aug 2024
The breakfast options were good and the area and hotel was nice and clean the only downside was that we had ants crawling in the rooms and on the bed which needs attention.
Comment from Hotel Management
2 Oct 2024 by 3HB Hotels, Hotel Management
Dear Daksha, Thank you for sharing your feedback with us. It's wonderful to know that you appreciated our breakfast and the hotel's cleanliness standards.In what concerns the ants, we confirm that you reported this situation to us, unfortunately at the check-out. Had we been aware of this situation during your stay, our team would have taken all the necessary measures immediately. We reinforce that we have all the needed pest control measures in force, as well as all the daily needed measures, precisely because situations like the one described might happen.Nonetheless, we really regret not being able to provide you with the pleasant experience that we plan for all our guests. We hope that the good memories and positive points you mentioned will be reason enough for you to visit us againKind regards, The 3HB Hotels team
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
10 Sep 2024 by 3HB Hotels, Hotel Management
Dear Paul,It is with great satisfaction that we have received your review about our hotel. For us, it's very important to know that you enjoyed your stay at 3HB Falésia Garden. Thank you very much! We hope to have the privilege of receiving your visit again in the near future. See you soon. The 3HB Hotels team
by A verified traveler
Posted 25 Jul 2024
A view you could never get bored of. The hotel was beautifully clean, staff very friendly. In a fab location. Overall a fantastic stay
Comment from Hotel Management
5 Aug 2024 by 3HB Hotels, Hotel Management
Dear Jodie, We're overjoyed to hear that you found everything about your stay fantastic! It's heartening to know that you appreciated the view of the hotel, the friendliness of our staff and our location. Your kind words mean the world to us, and we're grateful for the opportunity to have made your experience truly memorable. We can't wait to welcome you back for another spectacular stay in the future! Kind regards, The 3HB Hotels team
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
11 Jul 2024 by 3HB Hotels, Hotel Management
Dear Sandra,It is with great satisfaction that we have received your review about our hotel. For us, it's very important to know that you enjoyed your stay at 3HB Falésia Garden. Thank you very much! We hope to have the privilege of receiving your visit again in the near future.See you soon. The 3HB Hotels team
by A verified traveler
Posted 1 Jul 2024
I liked the convenience of a walkable beach near our accommodations. Quiet area around our apartment.
Comment from Hotel Management
11 Jul 2024 by 3HB Hotels, Hotel Management
Dear Nora, Thank you for taking the time to share your experience at 3HB Falésia Garden. We are pleased to know that you enjoyed our premium location and our apartments. We hope to have the privilege of receiving your visit again in the near future. See you soon. The 3HB Hotels team
