Ratings based on 19 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.3 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Pleasant Stay in Alfama
Posted 30 May 2024 on HotelsIt was our first time in Lisbon and we heard Alfama was one of the best areas to be in - I tend to agree!
Rui was incredibly helpful and we were able to converse with him on WhatsApp. We ran into some communication issues initially as they contacted my cell phone to organize check in. I’d suggest for Rui to use email next time as my partner and I purchased eSIMs so we didn’t have our local numbers activated.
We stayed in the main floor on O Patio. The washer and dryer was a huge plus for us after travelling a few weeks before. The whole apartment was very well maintained, comfy beds and had AC. The overhead shower was delightful and the room was cleaned everyday.
Being on the main floor has its pros and cons though. Many tourists and locals walk this corridor and I did catch someone poking around our window and making eye contact with me from outside, frightening me a bit. However, everything is locked and secure and much more high tech than I expected.
I’d maybe suggest for Rui to get a safety deposit box as we felt a bit uneasy leaving our passports and laptops out. Otherwise, I’d give this place an 8/10!
by A verified traveler
Posted 26 Oct 2023
A very modern stylish apartment in a beautiful old part of lisbon, close to a lot of great sights. Easy to communicate with the management and overall just a good expirience.
by A verified traveler
Just WOW!
Posted 1 Sep 2020 on HotelsThis is the simply the nicest place we've ever stayed on a foreign holiday. We stayed on top floor apartment with the lovely balcony and everything in the apartment was designed to perfection and was immaculate. The location is incredible. The church square just up the hill is a beautiful setting for an early evening drink and there are lots of great shops and lovely bakeries nearby. Rui was a wonderful host. Do not hesitate in booking this - you will not be disappointed. We will definitely be back.
Comment from Hotel Management
1 Sep 2020 by Rui Pedro, Hotel Management
Dear Mr. Konstantinos, we are delighted to know that your stay at On/Set Alfama was so perfect !!! im glad how our Concierge staff, proveid you so good service and how amazing for you was the accomodation ! Nothing means more to us. I really hope you can revist us very shortly. until then, I wish you the very best, Rui Pedro Concierge
by A verified traveler from austin, tx
Posted 18 Mar 2020
Rui, was wonderful, nice to have someone there to tell you what to do and where to go. Thanks,
Comment from Hotel Management
18 Mar 2020 by Rui Pedro, Hotel Management
Dear guest,
We are very honoured and grateful for your words. Is very import to know how our service proveid you a better stay ! We hope our accoomodation will be a destination on your next visit to Lisbon.
Best regards,
Rui Pedro Concierge
by A verified traveler from Apercu Naperville, Il
Posted 15 Mar 2020
We really enjoyed our stay here. The location was very good...close to so many attractions but quiet and peaceful at night. We stayed in the 2 bedroom which was great for us and our daughter. Communication was prompt and they were very helpful with things like transportation, storage of luggage, etc.
Comment from Hotel Management
15 Mar 2020 by Rui Pedro, Hotel Management
Dear guest,
Thank you very much for taking the time to write such a good review about On/Set Alfama. We feel very glad to know that you had a positive impression about our beautiful apartment and our Staff services I wish you the very best, Rui Pedro Concierge
by A verified traveler
Loved our stay
Posted 24 Feb 2020 on HotelsAbsolutely excellent stay here. Our 2 bedroom apartment was perfect. Everything was new, Clean, and the little extras like coffee, sugar, bottle of wine, apples, toiletries and supplied hairdryer made our stay easier. The area is great for restaurants, the famous 28 tram and castle sao jorge and there are a couple of cheap minisupermarkets nearby. The apartment has a washing machine and dishwasher and we used the double sofa bed in the lounge which was as comfortable as the 2 main double beds
Negatives- (minor) it is a hilly 15mins walk from the metro to the apartment- in hindsight i would get the tram28 from martim moniz or a taxi from airport.
Comment from Hotel Management
24 Feb 2020 by Rui Pedro, Hotel Management
Dear Mrs Jane, Thank you very much for taking the time to write such a fantastic review about On/Set Alfama. We feel very glad to know that you LOVED YOUR STAY ! We wish you the very best, Rui Pedro Concierge
by A verified traveler
Posted 17 Jan 2020
Comment from Hotel Management
27 Jan 2020 by Rui Pedro , Hotel Management
Thank you
by A verified traveler
Posted 17 Jan 2020
Great location, very modern and clean. Hard to find on these tiny streets
Comment from Hotel Management
27 Jan 2020 by Rui Pedro , Hotel Management
Thank your for your feedback
by A verified traveler
Posted 21 Dec 2019
Absolutely stunning decor, a hidden gem right in the middle of the old Lisbon! Very clean and luxurious, would (and will) recommend to anyone I know visiting Lisbon. Very friendly and helpful staff, amenities were quite good including a complementary bottle of Rose and a pair of apples! Heating and soundproofing also a plus! *****
Comment from Hotel Management
27 Jan 2020 by Rui Pedro , Hotel Management
Dear Mr João,
Thank you for writing a fantasctic review following your recent stay with us.
Best regards,
Rui Pedro
Concierge
by A verified traveler
Posted 26 Nov 2019
Absolutely stunning decor, a hidden gem right in the middle of the old Lisbon! Very clean and luxurious, would (and will) recommend to anyone I know visiting Lisbon. Very friendly and helpful staff, amenities were quite good including a complementary bottle of Rose and a pair of apples! Heating and soundproofing also a plus! *****
Comment from Hotel Management
8 Mar 2020 by Rui Pedro, Hotel Management
Dear Mr João, Thank you for writing a fantasctic review following your recent stay with us. Best regards, Rui Pedro Concierge
