Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
by A verified traveler from Bristol
Posted 23 Sep 2024
I liked that the property was clean and in a nice area. Ubers racked up in prices communting to Downtown DC in prices so I'd suggest getting a rental or car service if you stay here.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Janey, Thank you so much for your kind words; we appreciate the feedback. Our mission is to strive to provide excellent service and comfortable accommodations, and it's wonderful to hear that we exceeded expectations. We hope we will see you again the next time you travel through the area. Safe travels!Kindest regards,Mario Soriano
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 21 Sep 2024
Honestly the front desk was so rude but the cleaning man was SUPER nice !
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Jessica, Thank you for sharing your feedback. While we're glad to hear that our cleaning team left a positive impression, we regret to learn of your experience with the front desk. This is not reflective of the service we strive to provide and we apologize for any inconvenience. We take your feedback seriously and will address your concerns with our team. We appreciate you bringing this to our attention and we hope to have the opportunity to better serve you in the future. Kindest regards,Mario Soriano
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Unsafe, rooms are not in good condition, poor maintenance. Unsafe for children. Paint on the Walls, where we were staying was chipping and cracking. water in the bathroom tub doesn’t drain, refrigerator doesn’t work. We had to chang in to another room but there’s no water pressure in the shower is low on the other room No clean towels. We requested for non- smoking but the room we were given smelled cigarette.Bedsheets have stains. Overall poor maintenance plumbing issues and unfriendly management.
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Anand, Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your stay. This is certainly not the standard we strive to maintain, and we apologize for any inconvenience this may have caused. Your comments are invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We understand your frustration and appreciate your feedback. Please feel free to reach out to us offline if you would like to discuss this further. Your satisfaction is our priority, and we hope to welcome you back for a stay that more closely reflects our commitment to service and cleanliness. Kindest regards,Mario Soriano
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 6 Aug 2024
This is a conference center so immediate area is businesses relating to industry.
Was surprised that there were no USB ports in the room for charging devices. The Market did not have any cubes or cords for sale, which would be super helpful.
Staff excellent, restaurant and bar area also very good.
Comment from Hotel Management
8 Aug 2024 by General Manager, Hotel Management
Dear Alyson,Thank you for sharing your feedback with us. We're glad you enjoyed our team's hospitality and the restaurant and bar. However, your suggestion about having USB ports and charging accessories available is also valuable, and we will consider your suggestion to better serve our guests' needs. We hope to welcome you back to Hilton Alexandria Mark Center for an even more seamless and convenient experience in the future.Kindest regards,Mario Soriano
by A verified traveler
Posted 5 Aug 2024
Good
Comment from Hotel Management
6 Aug 2024 by General Manager, Hotel Management
Thank you for your perfect rating! It's wonderful to know you were satisfied with your stay, and we hope you return soon.Kindest regards,Mario Soriano
